24 October 2018
MWEB EMAIL SUBSCRIBERS
NOT RECEIVING MONTHLY STATEMENTS FROM GEORGE MUNICIPALITY
MWEB EMAIL SUBSCRIBERS NOT RECEIVING MONTHLY STATEMENTS FROM GEORGE MUNICIPALITY
George Municipality has been notified that clients with MWEB e-mail addresses do not receive their monthly Municipal statements from firstname.lastname@example.org.
The reason for not receiving the account via e-mail may be due to the MWEB server indicating the statement as spam.
To ensure our clients from MWEB do receive their monthly Municipal Accounts via e-mail, we request them to make contact with their MWEB service providers, to whitelist the domain mail.billit.co.za, for the e-mails, in respect of the municipal account.
To log a ticket with MWEB, you as the client can e-mail email@example.com and ask them to whitelist the domain mail.billit.co.za in order to receive your municipal account via your e-mail address from our service provider. Unfortunately, neither the municipality, nor our service provider can log a ticket, as MWEB will only process these requests from their own clients.
We thank you for your co-operation and apologies for any inconvenience.Last published 24 October 2018