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Prepaid Electrical Meter

  • Pre-paid electricity services are supplied by Itron/Ontec. Phone 044 873 5474
  • If your pre-paid meter is broken, please report to 044 801 9222 or 044 803 9222 during office hours.
  • If you want to apply for a pre-paid electricity box to be installed, please visit Electrotechnical Services in Brick Road, Industria to initiate the process.
  • Always provide and confirm your prepaid electricity card number when you buy prepaid electricity. The municipality will not accept liability if the wrong prepaid number was supplied.
  • You can buy pre-paid electricity from the places listed below or online via your bank or online service providers:

 

 

 

 

 

Click on this banner to Link to Prepaid electricity purchases

  • The electricity token is automatically sent to the client via SMS or email.
  • Mobile apps belonging to banks also have a pre-paid electricity purchase function.
  • For prepaid enquiries please contact 044 873 5474

Approved directly managed vending outlets below:

  • Albert Motors,  42 Albert Street, George South,
    Denneoord Multisave, corner of Wellington and 8th Avenue, Denneoord
  • Engen Eco Stop corner of Witfontein and CJ Langenhoven,Heather Park,
  • Total Courtenay, 57 Courtenay Street, George Central,
  • Total Sandkraal, 48A Sandkraal Road, Borcherds,
  • Caltex Fourway Motors, corner of York and Discovery Streets, Pacaltsdorp Industria,
  • Poor Man’s Friend, Fiscal Street, Conville,
  • Shell Kraaibosch, Knysna Road, Kraaibosch,
  • Caltex The Waves, 2242 South Street, Wilderness East,
  • Caltex Wilderness, George Road ,Wilderness,
  • Uniondale Motors, 62 Voortrekker Street, Uniondale
  • Royal Uniondale, Lang Straat, Lyonsville,Uniondale
  • Yorkers Superette, 16 York Street, George South
  • George Municipality, 69 York Street, George
  • Ontec George, Progress Street, George

Please be advised that Pick n Pay, Shoprite and the Spars are major retail outlets also included to sell prepaid electricity.

Call Centre for queries regarding prepaid meter issues – 044 801 9218/9229 or after hours to 063 699 5998 and have your Municipal Account Number and Prepaid Meter Number handy. You can also email your query to elec.applications@george.gov.za and or accounts@george.gov.za

Residents who struggle with the cost of electricity are encouraged to reach out to the George Municipality to see if they qualify for assistance. You may also phone 044 801 9029 for assistance.

OVERDUE DEBT WILL BE RECOVERED THROUGH PREPAID METER SYSTEM
Residents are advised to take note that any overdue debts owing to the municipality, will be recovered through the prepaid electricity meter system, as per the Credit Control and Debt Collection Policy. This means that if you have not paid your account in full, when you purchase prepaid electrical units from a vendor, at least 50% of your overdue debt  will be paid off by your purchase, and the remaining amount will reflect as pre-paid electricity units.

HOW TO CHECK WHAT YOUR OVERDUE DEBT IS?
If you are not sure what your overdue debt is, please phone in to  044 801 9009/4/17 or 044 801 9135 or 044 801 9518. Provide your GRG account number and contact details (email address, telephone number) with all enquiries. A duplicate statement can also be requested at accounts@george.gov.za. Payment is due by the 15th of the following month.

POWER CUT OFF DUE TO ARREARS? CREDIT CONTROL ACTIONS
If your electricity has been cut off or your pre-paid meter purchases has been blocked because you owe the municipality money, you can do the following:
Pay the account and then inform the office of payment during office hours on 044 801 9111 OR visit the office during office hours to make the necessary arrangements.
If you do not pay, you will be allowed one R50 electricity token in a 30-day cycle, which you can only buy Monday to Thursday.

Emergency number for reconnection after you have paid a sufficient amount:
063 699 5998

Emergencies only and at these hours:
Monday to Friday 4.30pm-8pm; Saturday 8am-8pm; Sunday 8am-2pm

TID ROLLOVER (ELECTRICITY METERING SOFTWARE UPDATE)
The George Municipality has embarked on a pre-paid electricity metering software update for its approximately 50 000 prepaid consumers quite a while back. The  current software will expire in November 2024. This will not only impact George consumers but  ALL prepaid meters throughout South Africa. If your meter is not updated before the deadline, you will not be able to recharge your prepaid meter with the new tokens and therefore will not have power.

George Municipality has already successfully implemented the software update  on close to 70% of its prepaid meter base, through the work done by field staff and contractors on-site while doing a meter change, site inspection, and Amp limit roll-out. These teams will continue to go out weekly to do site inspections and Amp limit roll-out.

To expedite the software update (TID roll-over) and  in order to ensure no consumer is placed at risk of having a non-working meter, the municipality will implement the next phase  – key change process – of its TID roll-over implementation  plan from March 2023 with the issue of a separate, extra token when you make your next purchase.

Key Change Token
If your prepaid meter software has already been updated during Phase 1, you will NOT receive an extra token with your first purchase in March 2023. If you do receive a KEY CHANGE Token with your first purchase in March the following is VERY IMPORTANT TO NOTE BEFORE you insert the key change:

  1. IMPORTANT – DON’T FORGET TO INSERT ALL old or unused tokens BEFORE you enter the KEY CHANGE  token and ONLY then INSERT the newly bought token,
  2. The meter will NOT accept your old or unused tokens, once you enter the key change token and no reimbursement can be made on these tokens.
  3. The meter will not accept your newly bought token, until the key change token has been inserted.

Verification or Queries – If you receive an extra token and you are unsure what to do?
Customers may phone the George Municipality on 044 801 9222 or Ontec on 044 873 5474 for verification, for response to queries  OR to request that their software is addressed. Please note that all municipal and/or Ontec officials carry identification cards with a photograph and their ID number as well as a copy of a verification letter explaining the purpose for their visit.

For more information on the TID Rollover (software update) please visit the George Municipality’s website to view frequently asked questions (FAQ):

Click for TID Rollover FAQ

TOKEN IDENTIFIER (TID) ROLLOVER  https://www.sts.org.za/tid-rollover
The Token Identifier is a 24-bit field, contained in STS compliant tokens, that identifies the date and time of the token generation. It is used to determine if a token has already been used in a payment meter. The TID represents the minutes elapsed since the 1st of January 1993. The incrementing of the 24-bit field means that at some point in time, the TID value will roll over to a zero value.

All STS prepayment meters will be affected by TID roll over on the 24/11/2024. Any tokens generated after this date and utilizing the 24bit TID will be rejected by the meters as being old tokens as the TID value embedded in the token will have reset back to 0.