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Prepaid Electrical Meter

  • Pre-paid electricity services are supplied by our service provider ONTEC.
    CONTACT  044 873 5474
  • If your pre-paid meter is broken, please report to 044 801 9222 or 044 803 9222 during office hours.
  • If you want to apply for a pre-paid electricity box to be installed, please visit Electrotechnical Services in Brick Road, Industria to initiate the process.
  • Always provide and confirm your prepaid electricity card number when you buy prepaid electricity. The municipality will not accept liability if the wrong prepaid number was supplied.
  • You can buy pre-paid electricity from the places listed below or online via your bank or online service providers:

 

 

 

 

 

Click on this banner to Link to Prepaid electricity purchases

  • The electricity token is automatically sent to the client via SMS or email.
  • Mobile apps belonging to banks also have a pre-paid electricity purchase function.
  • For prepaid enquiries please contact 044 873 5474

Approved directly managed vending outlets below:

  • Albert Motors,  42 Albert Street, George South,
    Denneoord Multisave, corner of Wellington and 8th Avenue, Denneoord
  • Engen Eco Stop corner of Witfontein and CJ Langenhoven,Heather Park,
  • Total Courtenay, 57 Courtenay Street, George Central,
  • Total Sandkraal, 48A Sandkraal Road, Borcherds,
  • Caltex Fourway Motors, corner of York and Discovery Streets, Pacaltsdorp Industria,
  • Shell Kraaibosch, Knysna Road, Kraaibosch,
  • Caltex The Waves, 2242 South Street, Wilderness East,
  • Caltex Wilderness, George Road ,Wilderness,
  • Uniondale Motors, 62 Voortrekker Street, Uniondale
  • Royal Uniondale, Lang Straat, Lyonsville,Uniondale
  • Yorkers Superette, 16 York Street, George South
  • George Municipality, 69 York Street, George

Please be advised that Pick n Pay, Shoprite and the Spars are major retail outlets also included to sell prepaid electricity.

Call Centre for queries regarding prepaid meter issues – 044 801 9218/9229, please have your Municipal Account Number and Prepaid Meter Number handy.
You can also email your query to elec.applications@george.gov.za and or accounts@george.gov.za

Residents who struggle with the cost of electricity are encouraged to reach out to the George Municipality to see if they qualify for assistance. You may also phone 044 801 9029 for assistance.

OVERDUE DEBT WILL BE RECOVERED THROUGH PREPAID METER SYSTEM
Residents are advised to take note that any overdue debts owing to the municipality, will be recovered through the prepaid electricity meter system, as per the Credit Control and Debt Collection Policy. This means that if you have not paid your account in full, when you purchase prepaid electrical units from a vendor, 50% of your overdue debt  will be paid off by your purchase, and the remaining amount will reflect as pre-paid electricity units.

HOW TO CHECK WHAT YOUR OVERDUE DEBT IS?
If you are not sure what your overdue debt is, please phone in to  044 801 9009/4/17 or 044 801 9135 or 044 801 9518. Provide your GRG account number and contact details (email address, telephone number) with all enquiries. A duplicate statement can also be requested at accounts@george.gov.za. Payment is due by the 15th of the following month.

POWER CUT OFF DUE TO ARREARS? CREDIT CONTROL ACTIONS
If your electricity has been cut off or your pre-paid meter purchases has been blocked because you owe the municipality money, you can do the following:
Pay the account and then inform the office of payment during office hours on 044 801 9111 OR visit the office during office hours to make the necessary arrangements.
The account holder can incur up to 10 transactions to the maximum value of R300. After reaching the R300 limit or completing 10 transactions, the meter will be fully blocked with no further purchases allowed.

No after-hours assistance for blocked pre-paid electricity meters is available and arrangements to unblock must be made before Friday afternoons at 14:00.

To UNBLOCK your prepaid meter, follow one of the steps below:

  • Full payment of your municipal account
  • Payment arrangement
  • Apply for Indigent Subsidy if you qualify (2 x SASSA)

For assistance, contact the Municipality’s Credit Control section during office hours at 044 801 9111 or email creditcontrol@george.gov.za