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Accounts


accounts@george.gov.za
044 801 9009/4/17
044 801 9135
044 801 9518
Please provide your GRG account number and contact details (email address, telephone number) with all enquiries.

Accounts are only issued via email or can be viewed on the My Smart City APP.

SMS Updates to Residents
A monthly SMS is issued to all account holders with the updated balance on their account. The SMS is issued +_ 7 days after the accounts have been issued. This is a courtesy SMS.

A second REMINDER SMS is sent out around the 12th or 13th of the month, as a reminder to account holders that payment is due by the 15th of each month. All account holders who have paid their accounts and then receive the second SMS should PLEASE IGNORE THE ALERT.

How to submit Meter readings online
Residents  who have not had a SMART Water Meter installed yet will have their meter read every month, can submit a reading via email or via the My Smart City  – George App.

  • Physical readings are done on a monthly basis by a service provider who visits properties to take water readings on Mondays to Friday between 07:00 am and 05:00 pm, and after hours from 05:00 pm to 07:30 pm. Weekends and public holidays from 08:00 am to 03:00 pm. For identification purposes, the water meter readers will be carrying a unique identification card and will be wearing a branded navy blue golf shirt, a yellow branded safety vest and grey overall pants with safety boots.
  • Should a property owner have any questions/enquiries please call Londoloza Utility Solutions on 012 492 6600 or Cell/WhatsApp line at 081 602 3425.
  • Submit your meter reading by email to meterreadings@george.gov.za
    Include the  accountholder’s name, contact details and George Municipal account number, date of reading and attach photo of meter. Please note that meter readings are done per area at different times of the month, and it is important that your meter reading email is submitted around the same time as your area’s reading time. Please check the date of the previous reading at the bottom of your account to determine your meter reading slot.
  • Submit your meter reading using the My Smart City – George App
    Go to your Apps home screen
    Tap on the Municipal Self Meter Readings icon
    Tap the Add Account and Complete all relevant fields
    Please note that you can only proceed once you have selected your location under your profile.)
    Once done, tap Save Details
  • Residents can easily determine how much water is used – deducting the current reading from the previous reading will tell you how many units of water have been used.  Water charges are based on the number of kilolitres of water used on the property every month. If you are submitting your own readings to the City (e.g., if your meter is difficult for meter readers to access), you only need to supply the black numbers when submitting your reading. If your bill seems incorrect or suspiciously high, it is most likely due to:
    • Water leak
    • Human Error

Enquiries regarding water meter readings may be directed to: accounts@george.gov.za or george@meterman.co.za

Water Usage Graph on Statement 
Residents will notice a new graph on their municipal statements which will enable them to review their past 6 months water consumption. The graph shows the most recent monthly reading, as well as 5 months previous useage in graph form as well as kilolitres, making it easy to see if you have gone over the current household limit of 15kl per month as per the water restrictions in place.

Follow this link for Stricter Water Restrictions in English/Afrikaans and Isixhosa.
https://www.george.gov.za/george-doc-categories/public-notices/general/

Power Cut Off due to Arrears – Credit Control Actions 
If your electricity has been cut off or your pre-paid meter purchases has been blocked because you owe the municipality money, you can do the following:
Pay the account and then inform the office of payment during office hours on 044 801 9111 OR visit the office during office hours to make the necessary arrangements.
If you do not pay, you will be allowed one R50 electricity token in a 30-day cycle, which you can only buy Monday to Thursday.

Emergency number for reconnection after you have paid a sufficient amount:
072 501 1843. Emergencies only and at these hours: Monday to Friday 4.30pm-8pm; Saturday 8am-8pm; Sunday 8am-2pm

Overdue debt will be recovered through the Prepaid Meter System
Residents are advised to take note that any overdue debts owing to the municipality, will be recovered through the prepaid electricity meter system, as per the Credit Control and Debt Collection Policy. This means that if you have not paid your account in full, when you purchase prepaid electrical units from a vendor, 50% of your overdue debt  will be paid off by your purchase, and the remaining amount will reflect as pre-paid electricity units.

How to check what your Overdue Debt is?
If you are not sure what your overdue debt is, please phone in to  044 801 9009/4/17 or 044 801 9135 or 044 801 9518. Provide your GRG account number and contact details (email address, telephone number) with all enquiries. A duplicate statement can also be requested at accounts@george.gov.za. Payment is due by the 15th of the following month.

Rebate on Property Rates 
Households not qualifying for Indigent Support because they earn more than the monthly threshold  or that do not qualify because of other criteria, can apply for a percentage rebate (discount) on property rates by downloading the form, filling it in and sending it to accounts@george.gov.za along with the above-mentioned documentation. The annual household income must be R102 000 or less.

Application for Rebate on Rates applicable to pensioners can only be submitted between 1 May and 30 June of each year.
Link to Application form for Rates Rebate in English and Afrikaans

How to open your Municipal Service Account 
You can open a new municipal account online or in person.

Please note:

  1. A copy of the property deed search, or a letter from the transfer attorney confirming registration will be accepted – please ask the attorney who handled your property transfer to provide you with this document.
  2.  If you are opening a service account on behalf of someone else, a permission letter from the owner must accompany the application as well as a certified copy of the owner’s ID and your ID.
  3. A tenant cannot open a service account, only the registered owner who is responsible for the full payment of the statement each month. The owner must invoice his/her tenant.
  4. A deposit is payable before your application can be processed.
  5. You incur costs on your property from the date it is registered in your name at the deeds office.
  6. You will receive your first account about a month after the account was opened, which is payable on the 15th of every month.
  7. If you sell your property, you are liable for the account up until the last day the property is registered in your name. A final account will be sent to you once all administration has been finalised.
  8. You can use a valid identification document (ID), passport or driving licence as identification.

Opening a service account online:

  1. Send an email to accounts@george.gov.za requesting the procedures of opening a service account online.
  2. You will receive a return email from a consultant, who will take you through the process step-by-step.
  3. Please take note of the documents that would be required as listed below, depending on the type of service account you are opening.

Opening an account in person:

  1. Visit the Finance Hall on the ground floor of the George Municipality Main Building (entry via parking lot behind the building, accessed from Victoria and Progress Streets) and apply in person to open the account.
  2. Bring with you all the documents specified below, depending on the type of service account you are opening.
  3. Report at the Information Desk from where you will be referred to a consultant who will open the account and provide you with the amount deposit payable.
  4. Pay your deposit at the cashier and return the cashier’s slip to the consultant who will complete your application.
  5. You will receive a copy of the contract document you signed as part of the account opening process, which will include your account number.The following documents are required to open an account:

    Single or multiple owners
    • Copy of property deed as proof of ownership
    • ID document(s) of all owners
    • If opening for someone else, a letter of permission to open an account on owner’s behalf and own ID
    • Proof of payment of applicable depositTrust
    • Copy of property deed as proof of ownership
    • J246 (letter from the Master of the Supreme Court)
    • ID documents of all trustees of the trust
    • VAT number
    • If opening for someone else, a letter of permission to open an account on owner’s behalf and own ID
    • Proof of payment of applicable depositClosed Corporation (CC)
    • Copy of property deed as proof of ownership
    • CK2 (Certificate of Founding Statement)
    • VAR103 (VAT registration and number)
    • Identity documents of the owner(s) of the CC
    • If opening for someone else, a letter of permission to open an account on owner’s behalf and own ID
    • Proof of payment of applicable deposit

    Public Company (Pty) Ltd
    • Copy of property deed as proof of ownership
    • CM29 (Register of Directors)
    • CM1 (Certificate of Incorporation)
    • CM46 (Certificate to Commence Business)
    • VAR103 (VAT registration and number)
    • Identity document of the director of the company
    • If opening for someone else, a letter of permission to open an account on owner’s behalf and own ID
    • Proof of payment of applicable deposit

Banking Details
ABSA Bank Account Number: 010 2222 0981
Branch code: 632005
Type of account: Cheque
Reference: Deposit Erf #### (insert erf number of the property for which the account is being opened)
VAT nr: 4630193664
Send proof of payment to: payments@george.gov.za