GO GEORGE launches new digital tools for commuters

Western Cape MEC for Mobility, Minister Isaac Sileku, featured at the GO GEORGE venue at TRUNS, where he officially launched GoBot – the newest addition to the GO GEORGE bouquet of information channels. He is featured with Communication Champions, and other attendees, and props used to introduce the concept.

GO GEORGE has launched a campaign to help passengers use its growing range of digital self-help tools. While many commuters have long relied on the Call Centre, Facebook enquiries or email for assistance, there is a growing need for faster, more convenient options that passengers can access anytime. Over the past two years, the service has been investing in technology to make trip planning easier and available 24/7.

Recent upgrades include a revamped website with an interactive stop explorer and updated timetables, GoBot (the service’s dedicated chat bot) for instant answers, and digital information screens that will soon be installed at key locations.
Western Cape Mobility Minister Isaac Sileku visited the TRUNS Transfer Location on 24 February 2026 to demonstrate how these tools, including GoBot, provide commuters with real-time travel information and route planning support.

“Our goal is to build a transport system that respects the time and dignity of every commuter,” said Minister Sileku. “By putting real-time information directly into passengers’ hands through GoBot and our upgraded digital platforms, we are removing the uncertainty from public transport. Whether someone is travelling to school, work or home, they can now plan their journeys with greater confidence and reliability whenever it suits them – not only during working hours.”

GO GEORGE Manager Morné Lakay said that while the service is embracing technology, personal support remains available.

“We know that not everyone is comfortable using digital tools straight away,” said Lakay. “That is why our communication champions are providing step-by-step guidance on buses and at transfer points. We are also visiting SASSA grant sites and old age homes to ensure that senior citizens and vulnerable passengers are supported and not left behind.”

Key features of the campaign include:
• GoBot: The dedicated chat bot offering real-time schedules and easy trip planning.
• Interactive QR codes: A pilot of 40 pole collars at key stops gives passengers instant access to GoBot and timetables.
• On-the-ground training: Direct engagement at schools, Nelson Mandela University and community hubs.

Passengers are encouraged to explore these digital tools online to enjoy a more convenient and seamless travel experience.