press-release

Mayor Ald Browen Johnson cutting Ribbon:
Executive Mayor of George, Ald Brown Johnson, cuts the ribbon to officially open the Integrated Operational Centre on 1 September 2026, marking a major milestone for the municipality’s Safer City Strategy.

George Municipality has officially opened its new Integrated Operational Centre, marking a significant milestone in strengthening public safety, operational coordination and municipal responsiveness across the city. The centre was officially opened by the Executive Mayor of George, Ald Brown Johnson, on 1 September 2026 at the facility on Mitchell Street, George.

Community Safety team:
Members of the Community Safety team gather inside the new facility, which houses the 24-hour Safer City Call Centre and CCTV Command Centre.

Addressing the attendees, which included members of the MMC for Community Safety, Cllr Danie Cronje, the Executive Mayoral Committee, councillors, senior management and municipal officials, Director of Community Safety and Mobility Lee-Anne Meiring said the Integrated Operational Centre brings together technology, information and municipal operational services to strengthen the monitoring and coordination of incidents, improve situational awareness and support the efficient deployment of resources.

Jovial Attendees outside the Integrated Operational Centre:
Municipal officials and dignitaries share a light-hearted moment outside the Integrated Operational Centre after celebrating its official opening.

“The facility houses the Safer City Call Centre, which operates 24 hours a day, seven days a week, as well as a CCTV Command Centre with cameras monitoring areas across George. The centre also supports Municipal Law Enforcement, Traffic Services and Anti-Land Invasion operations, enabling these services to work more closely together in responding to incidents,” Meiring said.

Speaking at the official opening, Mayor Johnson said the centre represents the Municipality’s commitment to smarter governance, stronger coordination and safer communities. “This centre is far more than a building equipped with technology. It is the operational heart of a modern municipality. It is where information becomes action, where incidents are monitored, coordinated and managed, and where municipal safety services come together to ensure that the right resources are dispatched to the right place at the right time,” said Mayor Johnson.

Ald Johnson said the centre is an important milestone in the implementation of George Municipality’s Safer City Strategy, as the Municipality moves beyond planning and strategies towards practical implementation and execution.

“A safer city is created through deliberate investment, visible law enforcement, responsive service delivery, informed decision-making and strong community partnerships. That is exactly what we are building here in George,” said Johnson. “One year ago, we committed to 24/7 Law Enforcement services. On 1 September 2026, we took the next step by officially launching our Integrated Operational Centre — strengthening our ability to monitor, respond and keep our communities safer, around the clock,” he added.

24-Hour Safer City Call Centre Launched

As part of the new operational arrangements, George Municipality has officially launched its 24-hour Safer City Call Centre, providing residents with direct access to municipal services at any time of the day or night.

Residents can report safety-related concerns, suspicious activities, by-law transgressions, traffic-related matters, and other incidents through the following numbers:

Safer City Call Centre:

044 801 6350
044 801 6310
044 801 6389

A dedicated Safer City WhatsApp reporting service has also been introduced on 082 423 5082, providing residents with an additional channel to communicate with the Municipality.

Mayor Johnson with Safer City Call Centre Operators:
Executive Mayor Ald Brown Johnson visits operators at work inside the newly launched 24-hour Safer City Call Centre, which provides residents with direct access to municipal services around the clock.

When submitting a complaint via WhatsApp, residents are required to provide their full name and surname, contact number, a brief description of the incident, the full address or exact location, and any relevant photographs or videos. Once all the required information has been received, the complaint will be logged and a reference number issued.

Residents are reminded that WhatsApp calls and voice notes are not accepted. Complaints must be submitted in writing via WhatsApp text. The WhatsApp service and Safer City Call Centre should not be used for emergencies requiring an immediate response.

For fire emergencies in George, residents should call 044 801 6311, available 24 hours a day, seven days a week. The Toll-Free Disaster Management line, 0800 424 477, is also available 24/7 for disaster-related emergencies. For after-hours municipal emergencies in George, residents can contact 044 801 6300. In Uniondale and Haarlem, residents requiring emergency assistance should contact 044 801 9189.

The Uniondale/Haarlem Fire Service can be reached on 044 752 1225 during operating hours (07:45–16:30), while after-hours emergencies should be reported on 044 801 6300.

Traffic Operations Extended to 24 Hours

The Municipality has also introduced a new 12-hour shift system for Municipal Traffic Services, providing 24-hour traffic law-enforcement coverage across the municipal area.

The new shift system commenced at 06:00 on 1 September 2026 and is intended to strengthen road safety interventions, visible enforcement, incident response and support for broader public safety initiatives throughout the day and night.

Mayor Johnson said the extended operational capacity would contribute to improved road safety, compliance, crime prevention support and overall public safety in George.

The Integrated Operational Centre forms part of the Municipality’s broader approach to strengthening collaboration between municipal services and external stakeholders, including the South African Police Service, Provincial Traffic, Emergency Medical Services, Disaster Management, neighbourhood watches, community organisations, businesses and residents.

Acting Municipal Manager Dr Dean O’Neill thanked Council, municipal officials and all stakeholders involved in establishing the centre, saying the facility demonstrates what can be achieved when there is a shared commitment to strengthening municipal operations and public safety.

“Had Council not had the vision to establish this facility and invest in that vision, this would not have happened. We are already seeing the value of having an integrated operational platform, with several arrests having been made since the centre was established.

“I particularly appreciate the integration and cooperation with the South African Police Service, which is already yielding positive results. This demonstrates that when information, technology and the capabilities of different agencies are brought together, we are better positioned to respond to incidents and improve the safety of our communities,” said Dr O’Neill.

He said the establishment of the centre should be viewed as the beginning of a broader operational journey. “The Integrated Operational Centre is not the destination. It is the platform from which we will continue to strengthen our Safer City operations, improve coordination, and deliver a more responsive service to the residents of George,” Dr O’Neill concluded.

END

George Municipality has confirmed the arrest of a local scrap yard owner who was found in possession of stolen municipal infrastructure during a coordinated enforcement operation by the South African Police Service (SAPS) and Municipal Law Enforcement on Thursday afternoon, 3 September 2026.

During a targeted raid at the scrap metal dealership, authorities discovered and seized 10,9kg of stripped copper cables, which were confirmed to be the property of George Municipality.

The arrest forms part of an intensified enforcement campaign aimed at disrupting the illegal trade in infrastructure metals and holding businesses that create a market for stolen municipal assets accountable.

George Municipality says the financial impact of cable theft and vandalism remains severe, with repairs and replacement of damaged electrical infrastructure having cost more than R10 million in ratepayer funds.

“We are sending a clear message to both the perpetrators who damage our infrastructure and the businesses that purchase stolen materials: the municipality will not tolerate the destruction of critical infrastructure. Cable theft disrupts basic service delivery, leaves residents without power, and diverts millions of rand from essential community services,” said Lee-Anne Meiring, Director of Community Safety and Mobility at George Municipality.

Executive Mayor Alderman Browen Johnson welcomed the arrest, stating: “Our infrastructure is continuously damaged by perpetrators who then sell the stolen materials to scrapyards. Just last week, I was in Borcherds and Protea Park, where we saw the direct impact of cable theft and the damage it causes in our communities.

“The message is clear: we are cracking down on everyone involved — those who steal and those who buy stolen materials, Mayor Johnson added. “Every time our infrastructure is stolen or damaged, it comes at a cost to our residents. Instead of using our resources to upgrade communities, we are forced to spend millions repairing infrastructure that has been deliberately damaged.

“I also urge our communities to remain vigilant and report theft, vandalism and suspicious activity using our new Law Enforcement WhatsApp number. Working together, we can help protect the infrastructure that our communities depend on,” Ald Johnson said.

The suspect is expected to appear in court on charges related to possession of property believed to be essential infrastructure.

Municipal Law Enforcement and SAPS will continue conducting unannounced inspections and enforcement operations at scrap metal facilities across the region.

Help Protect Our Infrastructure

George Municipality appeals to residents to report vandalism, theft or suspicious activity through the official reporting channels below:

George Municipality Safer City Call Centre:
044 801 6350
044 801 6310
044 801 6389

WhatsApp:
082 423 5082

In the photo: Heavy rain blankets parts of George as severe weather moves across the area.

George Municipality has activated its contingency plans and placed relevant municipal services on high alert following weather warnings issued for George and surrounding areas.

The South African Weather Service (SAWS) has issued a Level 4 warning for disruptive rain affecting George and surrounding areas from 12:00 today, Thursday, 3 September, until 23:59 tonight. Rainfall accumulations of 20–40 mm are expected, increasing to 50–70 mm in mountainous areas.

A Level 2 Yellow Warning for strong to near-gale-force southeasterly winds of 40 to 50 km/h is also in effect from today through Friday morning. Along the south-west coast, winds could reach gale-force speeds of 65–70 km/h.

According to SAWS, the predicted conditions may result in flooding of roads and settlements, including informal and formal settlements; fast-flowing streams posing a danger to life; possible damage to roads and bridges; and major disruptions to traffic flow where roads are flooded or closed.

The George municipal area, including George, Uniondale and Haarlem, may be affected, along with other parts of the Garden Route.

Municipal services on high alert

An integrated, multi-sectoral and multidisciplinary response has been mobilised across the Municipality to ensure effective disaster prevention, mitigation, preparedness and response.
Since the weather warning was issued, the Municipality has been assessing its readiness and coordinating response measures ahead of the anticipated weather event.

Municipal services currently on high alert include Disaster Management, Community Services, Planning and Human Settlements, Traffic Services, Civil Engineering Services, Electrotechnical Services and Technical Services.

Personnel and resources have been placed on standby to enable a rapid response to incidents arising from the anticipated weather conditions. Response arrangements also extend to Uniondale and Haarlem.

Executive Mayor of George, Ald Browen Johnson, urged residents to take the weather warnings seriously and to exercise caution as the Municipality continues to prepare for the anticipated con-ditions.

“Our residents’ safety remains our priority. Our municipal teams and relevant services are on standby and ready to respond to incidents as they arise. We urge residents, particularly those in areas vulnerable to flooding, to take the necessary precautions, avoid unnecessary travel during severe weather and heed any evacuation or safety advice issued by the authorities. We ask residents to remain vigilant, report emergencies as soon as possible and continue to monitor official municipal communication for updates,” said Mayor Johnson.

Residents urged to take precautions

Residents living in low-lying areas, flood-prone zones and areas along natural stormwater flow channels are strongly advised to take extra precautions, monitor weather conditions closely and prepare for possible localised flooding.

Residents should make early arrangements to move to safer or higher ground if conditions deteriorate and evacuation becomes necessary.

IMPORTANT SAFETY PRECAUTIONS

Residents are urged to:
• If possible, stay indoors and avoid unnecessary travel, particularly during periods of heavy rain and strong winds.
• Never drive on a road covered by water.
• Avoid crossing rivers and swollen streams, particularly where water is above ankle height.
• If trapped in a vehicle during flooding, abandon the vehicle and move to higher ground if it is safe to do so.
• Switch off the electricity at the building’s main supply point if flooding threatens the property and it is safe to do so.
• In rural areas, protect or relocate animals to a safe place on higher ground.
• If evacuation is recommended, leave immediately and before floodwater cuts off access routes.

Residents are encouraged to monitor George Municipality’s official social media platforms, website and local media outlets for weather warnings, emergency notices and service updates.
Residents are also urged to save the emergency contact numbers below and report weather-related emergencies as soon as possible.

EMERGENCY CONTACT NUMBERS

GEORGE

Municipal Switchboard
(07:45–16:30)
044 801 9111

Toll-Free Disaster Management – 24/7
0800 424 477

Fire Emergencies – 24/7
044 801 6311
After Hours
044 801 6300

UNIONDALE & HAARLEM

Uniondale/Haarlem Emergency Only
044 801 9189

Uniondale/Haarlem Fire Service
(07:45–16:30)
044 752 1225

Uniondale/Haarlem After Hours
044 801 6300

CIVIL ENGINEERING CUSTOMER SERVICES
Stormwater-related complaints – 07:45–16:30
044 801 9262 / 044 801 9266

COMMUNITY SAFETY
The Safer City Call Centre is available 24 hours a day, 7 days a week to receive and log safety-related complaints and incidents.

24-Hour Safer City Call Centre:
044 801 6350
044 801 6310
044 801 6389

GARDEN ROUTE DISASTER MANAGEMENT CENTRE
044 805 5071

ENDS

In the photo above, Vivian Kotzee from Bergrivier Municipality addresses the attendees at Institute of Municipal Practitioners South Africa (IMPSA) Cape Branch’s quarterly Knowledge Sharing Seminar in George. Looking on from left are Bevan Cassim, Deputy Director: Human Resources, George Municipality, Tamkazi Lombo from O.R Tambo District Municipality and Rorisang Sigenu from George Municipality.
HR3: Bevan Cassim, Deputy Director: Human Resources, George Municipality addresses the attendees at the event.

George Municipality hosted the Institute of Municipal Practitioners South Africa (IMPSA) Cape Branch’s quarterly Knowledge Sharing Seminar on 20 August 2026, followed by the Cape Branch Executive Meeting on 21 August 2026.

The two-day gathering brought together Human Resource and People Management practitioners from municipalities across the Western Cape, Northern Cape, Eastern Cape and Free State.

The seminar provided an opportunity for municipal HR professionals to share experiences, learn from one another and discuss practical ways of supporting employees and creating healthier, more effective workplaces.
For George Municipality, being part of these engagements helps ensure that its HR practitioners stay up to date with developments in the workplace and continue learning from the experiences of colleagues across local government.

A key focus of this year’s seminar was the well-being of HR professionals themselves.
The first presentation, by Christa Liebenberg, looked at “Help, My Inner Critic Will Not Stop!” and explored some of the pressures faced by professionals in the workplace. These include managing competing expectations, dealing with accountability and working under pressure.
Participants were given practical tools to help them deal with workplace challenges, build resilience and manage stress more effectively.
The second presentation focused on employee wellness and was delivered by Colleen Chandler-Hendricks, an Employee Assistance Programme (EAP) Officer. She shared examples of the work being done through Drakenstein Municipality’s Employee Wellness Programme.

The discussion covered a range of issues, including employee assistance and counselling, health promotion, occupational health and safety, absenteeism, productivity, policy development and ways of encouraging employees to take part in wellness initiatives.
One of the strongest messages from the seminar was that HR practitioners spend much of their working lives supporting others, but can sometimes forget to look after themselves.

The simple message was: you cannot pour from an empty cup.
Looking after their own mental well-being, resilience and personal development enables HR professionals to continue supporting employees and their organisations effectively.
The seminar was officially opened by Reginald Salmons, Chairperson of the IMPSA Cape Branch, while Bevan Cassim, Deputy Chairperson, welcomed delegates and outlined the programme.
Nokuzuka Matolengwe, Manager: Human Resources at Drakenstein Municipality, facilitated an interactive icebreaker session before the presentations.

The discussions also provided an opportunity for practitioners from different municipalities and provinces to connect, exchange ideas and share practical experiences.
The Knowledge Sharing Seminar was followed on 21 August by the IMPSA Cape Branch Executive Meeting, where members discussed the future direction of the branch and matters relating to its work within the national IMPSA structure.
Among the matters discussed were the IMPSA Constitution, the Cape Branch vision and mission, and the adoption of the branch slogan:
“Leading in Professional Excellence in Municipal People Management.”

The Cape Branch Terms of Reference were also approved to guide its engagement with the national IMPSA structure.
The next IMPSA Cape Branch Knowledge Sharing Seminar will be hosted by the City of Cape Town from 18 to 19 November 2026, followed by the Cape Branch Executive Meeting on 20 November.
George Municipality was pleased to host colleagues from across the region and to contribute to an event focused on learning, collaboration and the well-being of the people who support municipal employees every day.

Photos:

Attendees during the seminar in George.

Attendees at the Institute of Municipal Practitioners South Africa (IMPSA) Cape Branch’s quarterly Knowledge Sharing Seminar at the Conference Centre, George Civic Centre.

Attendees at the Institute of Municipal Practitioners South Africa (IMPSA) Cape Branch’s quarterly Knowledge Sharing Seminar at the Conference Centre, George Civic Centre.

Bevan Cassim, Deputy Director: Human Resources, George Municipality addresses the attendees at the event.

George Municipality officials and community safety personnel receive a briefing as part of preparations for community safety operations in George.

George Municipality is pleased to announce the appointment of Mr Ismail Patel as Senior Manager of Community Safety, effective 1 August 2026.

Community safety personnel line up during a briefing, highlighting the coordinated efforts to strengthen safety, law enforcement, and public service delivery across George.

In his new role, Mr Patel will manage the community safety functions of the George Municipality. His portfolio includes fire and rescue services, disaster management, traffic services, law enforcement and public safety.

Mr Patel holds a Bachelor of Laws (LLB), a Bachelor of Technology (BTech) in Policing, and a National Diploma in Police Administration. He has further strengthened his professional expertise through several occupational qualifications, including a Traffic Officer Diploma, a Metro Police Certificate and certification as an Examiner of Driving Licences.

With more than 35 years of experience in the law enforcement environment, Mr Patel has built an extensive career spanning operational, regulatory and strategic leadership roles. He began his law enforcement career at the age of 19 with the South African Police Service (SAPS), where he gained extensive experience in public safety, crime prevention and law enforcement.

Mr Patel brings more than 15 years of experience at middle and senior management levels, having served in leadership positions across all spheres of government. His career includes service with Nelson Mandela Bay Municipality Traffic Services, the Eastern Cape Department of Transport, the Road Traffic Management Corporation (RTMC), and the City of Cape Town’s Safety and Security Directorate.

Throughout his career, Mr Patel has contributed to the development and implementation of road safety, traffic law enforcement, public safety and regulatory compliance initiatives.

His combination of legal qualifications, specialised law enforcement expertise and extensive leadership experience has enabled him to drive service excellence, strengthen institutional capacity and contribute to safer communities across South Africa.

George Municipality welcomes Mr Patel to his new role and looks forward to his contribution towards strengthening community safety and service delivery across the municipal area.

In the photo above, Speakers at the the event are from left, Michael Rhode, Director of Electrical Engineering Services, George Municipality, Kenneth Samolapo, SARPA President, Dr Kosie Haarhoff, Acting Director: Community Services, George Municipality and Ald Browen Johnson, Executive Mayor of George singing the national anthem at the 2026 Southern African Revenue Protection Association (SARPA) Convention, held in George from 20 to 21 August.

George Municipality official Edward Nqumse received the Best Paper award at the 2026 Southern African Revenue Protection Association (SARPA) Convention, held in George from 20 to 21 August.

Nqumse was recognised for his presentation, “Case Study of Best Practices to Combat Essential Infrastructure Crimes in George Municipality”, which shared the municipality’s approach to combating infrastructure-related crime and protecting essential services and municipal revenue.

The award was a highlight of the two-day convention, hosted by George Municipality and attended by municipal leaders, revenue protection practitioners, technical experts, business representatives and delegates from South Africa and abroad.
Held under the theme “Protecting Revenue in a Changing Landscape: Balancing Enforcement and Equity through Change Management, Innovation and Consequence Management”, the convention focused on the growing pressures facing municipal revenue and the need for municipalities to adapt to a changing energy, water and technology landscape.

The keynote address by Lerato Phasha of the South African Local Government Association (SALGA) highlighted the financial pressures facing municipalities, including declining collection rates, consumer debt, inaccurate billing, infrastructure failures, electricity and water losses, illegal connections and increasing costs associated with infrastructure theft and vandalism.
Phasha said reforms in the electricity, water and local government sectors presented both opportunities and risks for municipalities. While municipalities have opportunities to modernise their systems, introduce new technologies and diversify their revenue sources, traditional revenue streams are increasingly under pressure.

The growing use of rooftop solar, embedded generation and energy efficiency, is changing the municipal electricity environment, while water losses, ageing infrastructure, theft, vandalism and affordability pressures continue to affect water revenue.
Phasha emphasised that revenue protection must become a strategic priority, with municipalities investing in smart metering, advanced metering infrastructure, data analytics, customer database verification and stronger enforcement.
Furthermore, she highlighted the importance of revenue certainty – the ability of a municipality to accurately measure, bill, collect and forecast its revenue. This is essential for financial sustainability and can influence a municipality’s ability to access infrastructure financing and attract investment.

George Municipality used the convention to share practical examples of how it is responding to these challenges.
Three municipal presentations formed part of the programme, covering smart metering implementation by Jemaine Cupido, Manager Energy Security, the Digital Water Network Twin by SP Van Zyl GLS Consulting – Water Services Department and best practices in combating essential infrastructure crime Edward Nqumse, Superintendent Illegal Connections.
Other sessions focused on revenue protection best practices, power quality monitoring, digital revenue recovery, change management, smart water meter deployment and innovative approaches to combating cable theft.
The programme also explored how municipalities can balance enforcement with equity while using technology to improve revenue collection and reduce losses.

George Municipality has already begun adapting to changes in the energy environment through initiatives including wheeling agreements and Independent Power Producer (IPP) arrangements. The municipality has entered into a three-year IPP agreement expected to generate savings on bulk electricity purchases and is working towards a 20MW IPP contract. These initiatives form part of the municipality’s broader efforts to manage resources responsibly, strengthen financial sustainability and ensure that municipal services remain viable in a changing environment.

The theft and vandalism of essential infrastructure was a recurring theme during the convention.
Damage to electricity infrastructure and other municipal assets can interrupt services to communities while placing additional financial pressure on municipalities.

SARPA President Kenneth Samolapo said revenue protection was no longer simply a matter of collecting money, but was closely linked to protecting infrastructure, maintaining services and ensuring the sustainability of municipalities.
SARPA also highlighted its involvement in efforts to strengthen the response to infrastructure-related crimes, including collaboration with organisations such as SALGA, the Association of Municipal Electricity Undertakings (AMEU), CIGFARO, National and Provincial Treasury and the Department of Cooperative Governance and Traditional Affairs (COGTA).

The convention marked an important milestone in SARPA’s professionalisation programme.
The association introduced a structured professional designation pathway for revenue protection practitioners, ranging from Junior Revenue Protection Officer through to Master Revenue Protection Officer.

The designations recognise increasing levels of competence, experience and contribution to the profession and are supported by continuous professional development requirements.
The initiative supports the broader professionalisation of the public sector and aims to strengthen revenue protection as a specialised professional field.
A strong message emerging from the convention was that municipalities cannot rely solely on traditional revenue streams as the operating environment changes.

Potential opportunities discussed included renewable energy, electricity wheeling, telecommunications infrastructure, property development, land value capture and green finance.
At the same time, municipalities need to focus on improving collection rates, reducing non-revenue water and electricity losses, maintaining infrastructure, strengthening financial controls and supporting local economic growth.
George Executive Mayor, Ald Browen Johnson, welcomed delegates to the city and said the convention provided an important platform for municipalities to share practical solutions to the challenges created by growth and a changing operating environment.

“George is a city that continues to grow. Our population has increased significantly over the years, bringing with it greater demand for housing, infrastructure, electricity, water, roads and other essential municipal services,” said Mayor Johnson.
He said the municipality wanted George to become a smarter city in the Garden Route that embraces innovation and responds practically to the challenges of a growing population and changing environment.
The convention brought together local and international expertise, including a contribution from the UK Revenue Protection Association, and provided an opportunity for delegates to exchange knowledge and experiences.

The overall message was clear: protecting municipal revenue is fundamental to ensuring sustainable service delivery.

Photos:

 A view of the attendees standing to observe the national anthem.

 Thembalethu Primary School choir entertained the attendees at the SARPA convention

Lerato Phasha, Portfolio Head for Municipal Finance, Fiscal Policy and Revenue Enhancement at the South African Local Government Association (SALGA) delivered the keynote address at the convention.

 Edward Nqumse, Superintendent Illegal Connection received the Best Paper award at the Convention.

Ahead of the festival’s return, stakeholders, officials, sponsors, sporting bodies and cultural organisations came together to build excitement and strengthen collaboration for an even bigger celebration.

The George Festival 2026 is set to return in December with an expanded programme, additional sporting codes and greater use of George’s natural assets, including its beaches and other natural spaces. Western Cape Minister of Cultural Affairs and Sport Ricardo Mackenzie and Executive Mayor of George Ald Browen Johnson announced this year’s festival at a soft launch held at the George Museum on Wednesday afternoon, 19 August 2026. The event brought together stakeholders, officials, sponsors, sporting and cultural organisations ahead of the festival’s return.

Western Cape Minister of Cultural Affairs and Sport Ricardo Mackenzie

Minister Mackenzie highlighted the importance of the George Festival in bringing communities together through sport, culture and recreation, while creating opportunities for local economic development. He said the festival aligns with the Department’s vision of building a socially inclusive, creative, active and connected Western Cape.

“Our commitment is to create inclusive spaces that nurture personal growth, community cohesion and economic opportunity. The George Festival reflects this vision, bringing people together through sport, culture and recreation while creating opportunities for communities and local businesses. It contributes to building a socially inclusive, creative, active and connected Western Cape,” said Minister Mackenzie.

Looking ahead to December, Minister Mackenzie highlighted the opportunity to make greater use of what George already has to offer, including its beaches and natural spaces, with beach sports and additional activities forming part of the expanded 2026 programme. He strongly encouraged residents and visitors to make use of George’s bus services to travel to and from Festival activities, where possible, as activities take place across different parts of George.

Working together to bring sport, culture and recreation closer to communities – representatives from the Western Cape Government and George Municipality at the soft launch of the George Festival 2026.

Executive Mayor of George Ald Browen Johnson echoed the Minister’s sentiments and reaffirmed the Municipality’s ambition to build on the success of last year’s inaugural festival. “Last year, we promised something big was coming to George, and we delivered. This year we promise even bigger and better,” said Mayor Johnson. He also confirmed the expansion of the festival’s sporting programme, reinforcing the festival’s role in bringing communities together through sport, culture, tourism and entertainment.

A festival with something for everyone

The 2026 George Festival will offer a diverse programme aimed at bringing people of all ages and interests together through sport, music and entertainment. The programme will feature a range of sporting codes and cultural events, including:
• 10s Rugby
• Soccer
• Track and Field Athletics
• Vlakkie Cricket
• Beach Volleyball
• Table Tennis
• Netball
• Sport for People with Disabilities
• 10 km Road Race
• Gospel Music Festival
• Jazz Music Festival

The broad programme reflects the festival’s ambition to create an inclusive platform where communities can participate, compete, celebrate and connect. With activities taking place across different parts of George, the festival will also encourage residents and visitors to explore the city and make use of its sporting, cultural and natural spaces.

Cllr Melvin Roelfse, MMC for Social Development, Libraries, Sport and Customer Care, welcomed the support of returning sponsors and the interest from potential new partners, noting the growing interest in the festival following the success of last year’s event.

The festival’s commitment to inclusivity was also highlighted, with disability sport included in the 2026 programme. Cllr Roelfse reflected on his and Mayor Johnson’s experience of participating in blind bowls, highlighting the festival’s inclusive approach to sport and community participation.

The festival also promises significant economic benefits for local businesses. Ald Iona Kritzinger, MMC for Financial and Strategic Services, IDP, Performance Management, Economic Development and Tourism, highlighted the festival’s contribution to tourism and local economic development.
“Every visitor in George adds to our economic development,” said Ald Kritzinger.

More information about the George Festival 2026, including further details on dates, venues and participating organisations, will be shared in due course.

Mayor Johnson concluded the launch with a message that captured the spirit of the festival: “As jy nie hier is nie, waar is jy?!” meaning, “If you’re not here, where are you?”

ENDS

Ribbon-Cutting Moment: Cutting the ribbon to officially open the George Rental Housing Information Office (RHIO) at the Municipality’s Planning and Development Building are (from left) Ald Gert van Niekerk (Executive Deputy Mayor of George), Western Cape Minister of Infrastructure Tertius Simmers, Executive Mayor of George Ald Browen Johnson, and Chairperson of the Western Cape Rental Housing Tribunal Mr Clynton Poole.

In an effort to promote fair rental practices and strengthen relationships between tenants and landlords, Western Cape Minister of Infrastructure, Tertius Simmers, officially launched the George Rental Housing Information Office (RHIO) on Monday, 17 August 2026. The office brings information, advice and support on rental housing matters closer to tenants and landlords in George.

Delivering the keynote address, Minister Simmers highlighted the importance of making rental housing services accessible to communities and the Western Cape Government’s approach of working with municipalities to establish offices that bring services closer to residents. “We can boast to say, as the Western Cape, we are the only province with multiple rental housing satellite offices within the various districts. This project shows that the two spheres of government, local government and provincial government, can work together to empower people,” said Minister Simmers.

The dignitaries: Key dignitaries seated at the official launch of the George Rental Housing Information Office in the George Municipality’s Banquet Hall include (from left) Chairperson of the Western Cape Rental Housing Tribunal Mr Clynton Poole, Western Cape Minister of Infrastructure Tertius Simmers, Executive Mayor of George Ald Browen Johnson, Executive Mayor of the Garden Route District Municipality (GRDM) Ald Marais Kruger, and Executive Deputy Mayor of George Ald Gert van Niekerk.

“With this satellite office opened here, one does not have to travel to a major city to protect their rights and resolve disputes. George is one of the Western Cape’s important and fastest-growing economic centres. With this growth comes increasing demand for rental housing options, thereby making this office a necessary asset for the people of George,” said Minister Simmers.

Executive Mayor of George, Ald Browen Johnson, welcomed the establishment of the office in George and highlighted the importance of accessible government services. “This is an initiative that speaks directly to the most fundamental needs of our communities: a safe, secure, and dignified place we call home. This office is therefore of critical importance, as it brings much-needed information and guidance closer to the people. It also represents the essence of government accessibility. Having services is not adequate if there is no accessibility,” said Mayor Johnson.

Chairperson of the Western Cape Rental Housing Tribunal, Mr Clynton Poole, explained the purpose of the Rental Housing Information Office and the important role it will play in assisting residents with rental housing matters. Poole said the RHIO provides an important point of access for tenants and landlords seeking information and advice regarding their rights and obligations in relation to rental housing. “The establishment of the office is also aimed at raising public awareness of available rental housing services and strengthening collaboration between government and stakeholders in the housing and property sector,” said Poole. Attendees: Municipal and provincial officials, property sector representatives, community members, and stakeholders gather in the George Municipality’s Banquet Hall for the launch of the new Rental Housing Information Office.

Executive Mayor of the Garden Route District Municipality (GRDM), Ald Marais Kruger, expressed his support for the initiative and welcomed the establishment of a service that brings rental housing information closer to communities. “Rental of property is a reality for many people in George. Tenants must honour their responsibilities, while landlords must act fairly and responsibly. Respect, communication and understanding can prevent many disputes. As Garden Route District Municipality, we welcome initiatives such as these that strengthen cooperation and relationships between the district, local municipalities, and the Provincial Government,” said Mayor Kruger.

Following the formal programme at the George Municipality’s Banquet Hall, the delegation proceeded to the Municipality’s Planning and Development Building, where the RHIO is housed, for the official opening and ribbon-cutting ceremony.

The launch brought together municipal and provincial government officials, councillors, representatives from the property and housing sector, community representatives, other stakeholders and residents of George.

Stakeholders: Executive Mayor of George, Ald Browen Johnson, delivers an address during the formal programme for the launch of the George Rental Housing Information Office, highlighting the importance of accessible government services.

The establishment of the George RHIO provides an opportunity to raise awareness of rental housing services and encourage stronger cooperation between tenants, landlords and other stakeholders.

ENDS.

Law enforcement and road safety officials prepare for the joint operational roadblock in George on 14 August 2026.

A joint operational roadblock was held in George on Friday, 14 August 2026, as part of ongoing efforts to promote road safety, ensure compliance with traffic legislation and strengthen law enforcement.Traffic officials conduct vehicle inspections during the joint operational roadblock held in George on 14 August 2026.

The operation was arranged by George Municipality and brought together officials from the Municipality’s Community Safety and Mobility Department, the South African Police Service (SAPS), Immigration and Western Cape Provincial Road Safety and Education.

The two-hour operation, conducted between 10:00 and 12:00, resulted in 168 cases being recorded, with fines amounting to R98 500.

As part of the operation, one vehicle was impounded for having no permit, while one unroadworthy vehicle was issued with a notice to discontinue operation. Two arrests were also made in respect of undocumented persons. Immigration, SAPS, and traffic officials work together during the joint roadblock in George.

George Municipality commends all participating law enforcement and road safety role players for their continued cooperation and commitment to ensuring safer roads and promoting compliance across the city.

Joint operations such as these form part of ongoing efforts to improve road safety, strengthen enforcement, and ensure that motorists and other road users comply with the law.

Western Cape Provincial Traffic officials conduct inspections during the joint roadblock in George.

Ends.

Easily identifiable surveyors like Siphiwo Mathys (right) will be approaching GO GEORGE passengers from 26 August to 23 September 2026. Here Siphiwo explains to Mesuli Makasi from Thembalethu what kind of information the survey collects.

The annual, independent GO GEORGE passenger satisfaction survey will kick off on Wednesday 26 August with easily identifiable surveyors approaching GO GEORGE passengers for input until 23 September 2026.

An appeal is made to passengers to take 15 minutes when they are approached, and to assist with the valuable feedback only obtainable from those who use the bus service or are in some way impacted by its operations.

Socio-economic impact and passenger satisfaction measured

This annual survey under the joint auspices of the Western Cape Department of Mobility and the Municipality of George aims to determine and measure the overall socio-economic impact of the GO GEORGE bus service in George. The results will be compared with previous results for benchmarking and planning purposes.

The aim of the passenger satisfaction survey is to determine the impact of the bus service on the George community, individual users and households, as well as evaluate key performance areas of the service, such as reliability, safety, affordability and accessibility.

According to GO GEORGE Manager, Mornè Lakay, GO GEORGE seeks to provide the George community with a professional, scheduled, safe and reliable public transport service. “This study is an important tool for measuring our efficiency and effectiveness, and for assessing the extent to which we are achieving our vision of a network that cost-effectively connects communities to opportunities, promotes socio-economic integration, and provides safe and reliable transport.”

Surveyors will be wearing GO GEORGE-branded identification cards showing the person’s photo and staff number.

For more information or enquiries, the GO GEORGE Call Centre can be phoned on 0800 044 044.

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GO GEORGE-opname meet passasierstevredenheid

Die jaarlikse, onafhanklike GO GEORGE-passasiersbevredigingsopname skop Woensdag 26 Augustus af, met maklik identifiseerbare opnemers wat tot 23 September 2026 passasiers nader vir hul insette.

’n Beroep word op passasiers gedoen om 15 minute te neem wanneer hulle genader word, en te help met die waardevolle terugvoer wat slegs verkry kan word van diegene wat die busdiens gebruik of op een of ander manier deur die werking daarvan geraak word.

Sosio-ekonomiese impak en passasierstevredenheid

Hierdie jaarlikse opname, onder die gesamentlike vaandel van die Wes-Kaapse Departement van Mobiliteit en die Munisipaliteit van George, het ten doel om die algehele sosio-ekonomiese impak van die GO GEORGE-busdiens in George te bepaal en te meet. Die resultate sal met vorige jare vergelyk word vir normstelling en beplanningsdoeleindes.

Die doel van die passasierstevredenheidsopname is om die impak van die busdiens op die George-gemeenskap, individuele gebruikers en huishoudings te bepaal, asook om sleutelprestasiegebiede van die diens soos betroubaarheid, veiligheid, bekostigbaarheid en toeganklikheid te evalueer.

Volgens GO GEORGE-bestuurder, Morné Lakay, streef GO GEORGE daarna om die George-gemeenskap van ’n professionele, geskeduleerde, veilige en betroubare openbare vervoerdiens te voorsien. “Hierdie studie is ’n belangrike instrument om ons doeltreffendheid en effektiwiteit te meet, en om te bepaal in watter mate ons ons visie bereik van ’n netwerk wat gemeenskappe kostedoeltreffend met geleenthede verbind, sosio-ekonomiese integrasie bevorder, en veilige en betroubare vervoer bied.”

Opnemers sal GO GEORGE-gemerkte identifikasiekaarte met die persoon se foto en personeelnommer dra.

Vir meer inligting of navrae kan die GO GEORGE-inbelsentrum gebel word by 0800 044 044.

ONDERSKRIF:
Maklik identifiseerbare opnemers soos Siphiwo Mathys (regs) sal van 26 Augustus tot 23 September 2026 GO GEORGE-passasiers nader. Hier verduidelik Siphiwo aan Mesuli Makasi van Thembalethu watter soort inligting deur die opname ingesamel word.

George Municipality has appointed Dr Dean O’Neill as Acting Municipal Manager, following a decision by the George Municipal Council and consultation with the MEC for Local Government. He has been seconded from Overstrand Municipality and commenced his duties today, 11 August 2026, for a period of three months.

Executive Mayor of George, Ald Browen Johnson, welcomed Dr O’Neill to the Municipality and said his experience in local government would contribute to administrative stability and continuity during this period. “On behalf of the George Municipality, I welcome Dr O’Neill to our municipality and the City of George. We look forward to working alongside Dr O’Niel to ensure continuity and stability, all while benefiting from his extensive experience in local government and his leadership during this period,” said Mayor Johnson.

Dr O’Neill has extensive local government experience, having served in various senior management positions since 1996. He has served as Municipal Manager at Matzikama Municipality, Cape Agulhas Municipality and, most recently, Overstrand Municipality, where he has served since November 2020.

He holds a Doctoral Degree in Public Administration and is an Accredited Municipal Manager with the Institute for Local Government Management (ILGM). He also serves as Chairperson of the Western Cape Municipal Managers’ Forum.

Dr O’Neill said he looks forward to working with the Municipality’s leadership, management and staff. “I regard teamwork as key to achieving our common goals. Every individual’s contribution, no matter how small it may seem, is important. I believe in focusing on the positive things that bring us together as a community and building on those strengths,” said Dr O’Neill.

The secondment is for an initial period of three months, with the option to extend the arrangement for a further three months if required. Dr O’Neill will return to Overstrand Municipality at the conclusion of his assignment in George, subject to any extension that may be agreed upon.

Representatives from the South African National Blood Service with HR officials from Garden Route District Municipality and George Municipality supporting the initiative and contributing to making the day a success.

For the second consecutive year, George Municipality hosted a blood donation awareness campaign in partnership with the Garden Route District Municipality (GRDM). The campaign took place on 16 July at the George Banquet Hall in the lead-up to the international celebration of Mandela Day.

Officials from both municipalities, as well as members of the public, donated blood as their contribution to the 67 Minutes of Service to the Community. The initiative aims to highlight the importance of blood donation and encourage residents to help save lives.

Francois Michaels, HR Officer: Employee Wellness at George Municipality, said that, as with last year, the purpose of the campaign is to give back to the community. “Last year the campaign was a great success, which is why we decided to host it again. Donating blood is one of the simplest ways to make a meaningful difference, and every donation has the potential to save lives.”

Calvin Scheepers, Assistant HR Manager at the Garden Route District Municipality, said the partnership with George Municipality was renewed because the need for blood is constant. “The need for blood never stops, which is why we were pleased to partner with George Municipality once again. Every unit of blood donated has the potential to save lives, and the excellent support we received last year inspired us to repeat the campaign.”

This year 45 donors turned up to donate blood despite the cold winter weather, making a valuable contribution to the community. Upon arrival, donors were treated to a warm cup of coffee. As part of the South African National Blood Service (SANBS) Bring a Buddy campaign, existing blood donors who brought along a first-time donor were also surprised with a reusable electric hot water bottle.

The attendance and support for blood donations this year have been excellent, and we are sincerely grateful to all the donors from various sectors who came forward to make their valuable contribution,” added Michaels
George Municipality and the Garden Route District Municipality thank every donor for their generosity and willingness to help save lives.

Community Services’ Senior Clerk: Administrative Support for George Municipality, Eleanore Corner showing compassion in action through her blood donation contribution.

Monalisa Klanisi from the HR Department at Garden Route District Municipality also joined the blood donation drive.

Ronald Christians a private citizen, proudly took the opportunity to donate blood and help save lives.

Video link
https://www.youtube.com/watch?v=A1C0fCpYLXA

In the photo above, at the event are from left, Victoria Tshambo from Shoprite Thembalethu, Andile Mobo from Henque Waste, Aphelele Dyani from Henque Waste, Vuyisani Dwani, Sarel Samson from George Municipality, Likho Ndlebe from Hungry Lion, Thembile Kobi from Shoprite Thembalethu, Zamikhaya Motonjeni from Jam Alley Tavern, Khanyisa Shoto from George Municipality, Sisipho Mngqushwana, Thandokazi Bontiya and Innocentia Sikweyiya. Infront is Nombuyiselo Majola from George Municipality.

In the spirit of Mandela Day, George Municipality’s Waste Management and Pollution Control Section, in partnership with Henque Waste and the Garden Route District Municipality, officially launched the Waste Wise Business Pledge Campaign on Friday, 17 July, encouraging local businesses to become champions of responsible waste management.
While Mandela Day is officially commemorated on 18 July, South Africans traditionally dedicate 67 minutes of service to making a positive difference in their communities. This year, George Municipality Waste Management department
marked the occasion by inspiring businesses to invest in a cleaner, greener future through practical environmental action.
The inaugural event saw four businesses, Shoprite, Boxer, Hungry Lion and Jam Alley Tavern sign the Waste Wise Business Pledge, voluntarily committing themselves to better waste management practices, waste separation at source and increased recycling within their workplaces. The event took place at the Thembalethu Community Hall.
The event also included an interactive educational session highlighting the importance of reducing waste sent to landfill and demonstrating how simple changes in daily operations can have a lasting impact on the environment.
To help businesses begin their sustainability journey, each participant received recycling bins and refuse bags, together with a Waste Wise Business Certificate and an official window sticker recognising their commitment to environmental responsibility.
Nombuyiselo Majola, Manager: George Municipality’s Waste Management and Pollution Control Section described the launch as a great success, with participating businesses showing enthusiasm for the initiative and a willingness to work alongside the municipality to improve waste management across the city.
The Waste Wise Business Pledge Campaign forms part of an ongoing programme that will continue to expand the George Waste Wise Business Network. Through education, collaboration and practical support, the initiative aims to encourage more businesses to adopt responsible waste practices and become ambassadors for a cleaner environment.
Businesses interested in joining the Waste Wise Business Network or arranging a free waste management awareness session for their staff are encouraged to contact the Waste Management and Pollution Control Section at nmajola@george.gov.za
George Municipality extends its sincere appreciation to Shoprite, Boxer, Hungry Lion, Jam Alley Tavern, Henque Waste and the Garden Route District Municipality for their support in making the launch a success.

Photos:

Nombuyiselo Majola Manager: George Municipality’s Waste Management and Pollution Control Section speak to participants during the event.

Andile Lebua Mobo from Henque Waste speaks on recycling and demonstrating types of waste that can be recycled.

Front: Johan Mundey, a resident at the Rosemore Old Age Home:
Back: from left to right: Xolisile Sotushe (Internal Audit), Berna-Lee Nkasaai (Office of the Mayor), Annie Potts (Administrative Support at Rosemore Old age home), Liyema Mzamo (Office of the Municipal Manager), and Klopper Mabunda (Internal Audit).

The Office of the Municipal Manager and the Office of the Executive Mayor dedicated their 67 Minutes for Mandela Day on Friday, 17 July 2026, to an outreach initiative at Rosemore Old Age Home.
With the aim of addressing one of the home’s greatest needs, the team donated a variety of toiletries and other essential items.

The donation was made in response to the needs identified by the home.
Annie Potts an Administrative Support Officer at Rosemore Old Age Home, received the donation with expression of her heartfelt gratitude for the care, generosity, and support shown to the residents.

The residents of Rosemore Old Age Home are a valued and important part of our community. May this initiative inspire us all to make a positive difference in the lives of the elderly, not only on Mandela Day, but throughout the year.

Picture 2:
From Left to Right: Klopper Mabunda (Internal Audit), Liyema Mzamo (Office of the Municipal Manager), Charne Flores (Office of the Mayor), Daphne October (Office of the Chief Whip), Elvira Coetzee (Office of the Executive Mayor), Bianca Potts (Councillor’s Office), Xolisile Sotushe (Internal Audit), and Sarida Stoffels (Councillor’s Office)

Illustration: A water reservoir constructed as part of ongoing investment in water infrastructure

George Municipal Council has approved the rezoning of a portion of Erf 221, George, paving the way for the future construction of two new bulk potable water storage reservoirs that will significantly strengthen the municipality’s long-term water security.

The decision, taken at a Special Council Meeting held on 23 June 2026, forms part of the implementation of the Municipality’s approved Water Master Plan and long-term infrastructure programme aimed at ensuring a reliable water supply for a growing population.

The proposed reservoirs will provide an additional 33 million litres (33ML) of bulk potable water storage capacity. The project will be implemented in phases, with the first 16.5ML reservoir planned for construction in the near future, while a second 16.5ML reservoir will be developed as future demand and growth require.

The new reservoirs are planned on municipal-owned land situated west of the existing bulk storage reservoirs above the New Water Treatment Works.

Executive Mayor Alderman Browen Johnson welcomed the Council’s decision, describing it as an important investment in George’s future. “While recent rainfall has brought welcome relief to our water supply system, Responsible municipalities must continue planning. George continues to grow, and we must ensure that our infrastructure keeps pace with that growth. Today’s decision is a significant milestone towards improving our potable water storage capacity and strengthening the resilience of our water supply system for future generations,” said Mayor Johnson.

The Municipality’s existing bulk potable water reservoirs currently provide approximately 43.6 million litres of storage, equating to about 40 hours of supply under current demand conditions.

Studies undertaken through the Municipality’s Water Master Plan have identified the need for an additional 33 million litres of storage capacity to ensure sufficient water availability during normal operations, peak demand periods, maintenance activities, and emergencies.

MMC for Civil Engineering Services, Cllr Donovan Gultig, said the project forms part of the Municipality’s long-term strategy to safeguard water services. “Additional storage capacity provides greater operational flexibility and improves our ability to manage future growth, maintenance requirements, and unforeseen disruptions. This project demonstrates our commitment to proactive planning and sustainable service delivery,” said Gultig.

Council’s approval authorises the commencement of the required land-use planning processes, including the rezoning of approximately 12 000 square metres of municipal land from Agricultural Zone 1 (vacant/undeveloped land) to Utility Zone to accommodate the proposed reservoirs and associated infrastructure.

The Civil Engineering Services Directorate is currently in the detailed design phase of the project and is simultaneously pursuing the necessary environmental authorisations in terms of the National Environmental Management Act and the National Water Act.

Construction of the reservoirs remains subject to the completion of statutory planning processes, environmental approvals, and future budgetary provisions.

The Municipality will continue to provide updates as the project progresses through the various planning and approval stages.

In the photo above are some of the elements contained in the digital marketing toolkit.

George, Wilderness and Uniondale tourism has officially launched a digital destination marketing toolkit so every stakeholder can access common tools to promote our amazing destination. The concept was one of the outcomes of the Unity for Growth Conference hosted by George Municiplaity’s tourism department in May this year. This toolkit provides ready-to-use content, visuals, and guidelines to make promoting the destination simple and effective.
Every visitor who chooses our destination creates an opportunity for every tourism business. When visitors discover more of what our region has to offer, they stay longer, explore further, spend more, and leave with memories worth sharing.

The Destination Marketing Toolkit makes it easy to promote the destination with ready-to-use marketing resources. Share destination content on digital platforms, display brochures and maps in- business, recommend local attractions and events to guests, and include destination links in communications.

The more we educate visitors about everything our area has to offer, the longer they stay, the further they explore, the more they spend across local businesses, and the more likely they are to return. Each tourism business plays an important role in shaping every visitor’s journey. By sharing the destination’s marketing resources across marketing platforms and throughout every premises or guest room, you help visitors unlock experiences beyond your own doorstep.

Tourism Manager Joan Shaw says: “Destination marketing is most successful when we work together. By promoting local attractions, experiences, events, and neighbouring businesses alongside your own products, you help create a seamless visitor experience while strengthening the local tourism economy. Market your neighbour like you market yourself!”
The digital files are accessible online, so if you are a stakeholder, check your Inbox for the newsletter and download the marketing assets, such as promotional videos, photos, logos and more, to let your audience know that you are situated in George, Naturally!
Need more support or assistance in implementing destination resources on your channels? Please reach out to Sharon House via marketing@visitgeorge.co.za

From left to right: Councillor Nathanial Edwards, Mr Dave Weldon (Chairperson of the George Night Shelter), Ms Rina Smith (Manager of the George Night Shelter), Ms Denise Human (Ward 18 Committee Member), Ms Wida Titus (Kitchen Chef), Cllr Donovan Gultig, and Ms Lizzie Petersen (Kitchen Chef).

The George Night Shelter recently received a donation of R10,000 from the Ward 18 Committee allocation fund. The funds were used to purchase 13 stainless steel cooking pots, which will make a contribution to the daily preparation of meals for the many homeless people supported by the shelter. Ward Councillor Donovan Gultig was present to officially hand over the donation to the George Night Shelter.

“It is truly an honour to be part of a Municipality that supports its community and makes a positive difference in the lives of people experiencing homelessness,” said Councillor D Gultig. The George Night Shelter expressed its sincere gratitude and appreciation to the George Municipality for this generous and thoughtful donation.

George Municipality remains committed to supporting projects that make a tangible difference in the lives of the people in our communities.

In the photo: Gee Swart from EDR rescue with role players

Despite unfavourable weather conditions, emergency response teams from across the Garden Route remained committed to strengthening disaster preparedness and inter-agency coordination through a tabletop emergency response exercise hosted at the George Fire Department yesterday.

The exercise brought together various emergency services and response agencies to improve collaboration, strengthen communication, and enhance operational readiness during emergency incidents.

The primary objective of the exercise was to foster cooperation among all role players, ensuring a comprehensive understanding of each discipline’s capabilities, equipment and operational procedures, while promoting a unified approach to emergency response. These exercises play a vital role in preparing emergency personnel to respond effectively to incidents and ultimately improve the service delivered to the community.

Practical exercises such as these provide an opportunity to review emergency procedures, identify areas for improvement, and strengthen coordination between responding agencies in a controlled environment before real-life emergencies occur.

The participating agencies included:
• George Fire Department
• South African Police Service (SAPS) Search and Rescue and Dive Unit
• Emergency Medical Services (EMS) Rescue
• Fire Protection Services (FPS) Special Operations Response Team
• EDR Rescue

The continued commitment and professionalism demonstrated by all participating teams reflect their shared dedication to protecting lives and ensuring the safety of communities throughout the Garden Route, regardless of weather conditions.

The majority of GO GEORGE passengers say the bus service is making their daily lives easier, safer, and more affordable. The latest annual passenger satisfaction survey shows an impressive 90% overall satisfaction rating, confirming the bus service’s central role in connecting people to work, education, healthcare, and socio-economic opportunities.

Strong performance across key service areas
The 2025 Macro-, Transport-, Socio-Economic Study (MTSES), conducted among nearly 4 000 passengers, highlights consistently high satisfaction with the reliability, safety, accessibility, and professionalism of the service. Interviews were conducted at 322 bus stops over a four week period in October and November 2025. The number of participants (the survey sample) constitutes 31,5% of the individual users based on the average number of weekly bus users with most people doing two trips per day.

Passengers reported exceptionally high satisfaction in several areas, including:
• Drivers adhering to traffic rules (99%)
• Smart Card kiosk staff being knowledgeable and helpful (99%)
• Courtesy and support from route controllers and superintendents (97%)
• Accessibility for passengers with disabilities at bus stops (97%)
• Reliability of the service (97%)
• Skilled, responsible driving (96%)
• Sidewalk accessibility to bus stops for people with disabilities (94%)
• Friendly, courteous and helpful drivers (93%)
• Safety and security on board (91%)
• On board accessibility for persons with disabilities (90%)
• Affordability (90%)
Accessibility emerged as a key theme, with 97% of passengers saying GO GEORGE makes a positive contribution to their community. The vast majority of respondents (97%) indicated that GO GEORGE is reliable, reflecting a high level of trust in the consistency and dependability of the service.

Interesting demographics
The study shows a predominantly working age passenger base, with 66% between 25 and 45 years old and 72% being women. Employment among passengers aged 25–35 increased by 12% compared to 2024, underscoring the link between mobility and economic opportunity.

Voices from leadership
Western Cape Minister of Mobility, Isaac Sileku, welcomes the findings, saying they reflect the kind of public transport service that residents deserve. “To every resident who chooses GO GEORGE, thank you for placing your trust in this service. We know how important your daily journey is, whether you’re travelling to work, school, healthcare or other opportunities. Every time you step onto one of our buses, you should experience a service that is safe, reliable and treats everyone with dignity. That is what every GO GEORGE driver, operational team member and support staff member works hard to deliver every single day.”

GO GEORGE Manager, Morné Lakay, says the results reflect a system that listens and adapts. “This survey gives us a clear picture of how passengers experience the service every day. The high scores for reliability, safety and staff professionalism show that our investment in training and operations is paying off.

“It is particularly encouraging that 90% of passengers perceive the current fare per trip as affordable. That is what our service is all about – keeping fares affordable, enabling also those with low income to use the bus service. If you look at the annual tariff increase for GO GEORGE on 1 July, you’ll notice it was smaller than last year’s, despite the record high fuel prices worldwide,” Lakay said.

George Executive Mayor, Alderman Browen Johnson, highlights the value for residents. “Affordability remains one of the greatest benefits of GO GEORGE. This service ensures that people can reach opportunities without transport being a barrier. These findings underscore the important role of GO GEORGE as a network that links communities to opportunities and supports socio-economic integration. We are proud of the positive impact it has on households and the local economy.”