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IMPLEMENTATION OF NEW ERP SYSTEM AND UPDATED CUSTOMER ACCOUNT STATEMENTS

George Municipality is pleased to inform all residents and account holders that we have successfully implemented a new Enterprise Resource Planning (ERP) system. This forms part of our commitment to modernising municipal systems, improving efficiency, and ensuring more reliable billing and customer services.

  1. New Monthly Debtor Account Statements

From this month onward, all municipal debtor accounts will be emailed to customers directly from the new ERP system. As a result, the layout and format of your monthly statement will look different from the previous version. All billing information remains accurate and compliant with municipal financial regulations.

In addition to the emailed statement, customers will also receive an SMS containing a secure link to view and download their monthly account statement.

  1. Old and New Account Numbers Displayed

During the transition period, your municipal statement will show both:

  • Your old account number, and
  • Your new account number, generated by the new ERP system.

This dual display is intended to assist customers with a smooth transition.

 Use of Old Account Numbers Until 30 June 2026

The old account number may still be used as a payment reference until 30 June 2026.

  • If you make an EFT payment using your old account number, the new system will still recognise it and correctly allocate your payment.
  • After 30 June 2026, George Municipality will fully transition to the new account numbers, and customers will be required to use the new number for all payments and correspondence.