NEW PLATINUM CITIZEN PORTAL FOR MUNICIPAL ACCOUNTS

George Municipality has launched the new George Citizen Portal, which allows residents to view, download and print their municipal statements online.

How you will receive your statement
• Monthly municipal statements will still be sent by email as PDF attachments and via SMS with a secure link on the day of billing.
The second reminder SMS will only include the amount outstanding based on the debtors ageing.
• The portal is an additional option for viewing and managing your account online. Here you can also access the more detailed version of the statement.

Important information for registration
• Statements will appear on the portal after they have been issued by email and SMS.
• Use your new municipal account number when registering. Using old account numbers will cause registration to fail. Your new account number appears on your statement.
• The ID number or registration number must match the municipality’s records, or registration will fail.
• For business accounts, select the correct identification type and enter the business registration number.
• If you are unsure of your account or identification details, please contact the municipality for assistance before registering.

How to access the portal
• Visit www.george.gov.za and click the ACCOUNTS VIEW button to access the Platinum Citizen Portal.
• A step-by-step video guide is available on the George Municipality YouTube channel:
https://tinyurl.com/3evu6dn3

Need help?
• Email: accounts@george.gov.za
• Call: 044 801 9111 (during office hours)