URGENT PUBLIC NOTICE: WATER SUPPLY CHALLENGES IN WILDERNESS AREA

Dear Residents of Wilderness,

George Municipality is aware and is attending to the water disruptions in the Wilderness area. Over the past day and a half, our technical teams have been working tirelessly to identify and resolve the issue affecting the water network in Wilderness.

What we have done so far:
• We located and replaced several faulty components, including a valve that was faulty that we suspected was the problem.
• This resulted in the system partially restored to normal. Unfortunately, this did not fully resolve the issue.

Current situation:
• The problem still exists within the network, therefore we are actively investigating other potential issues along the network.
• Due to the complex nature of the network and many pipes running through difficult terrain (including dense bush areas), pinpointing the exact location of the fault is challenging.
• We have also observed air trapped in the pipeline which have been addressed.

Impact on residents and businesses:
• Some guesthouses/businesses and residents may experience intermittent or no water supply until the issue is resolved.
• We understand the full effect of this and ask for your patience and understanding during this time.

Next steps:
• All our resources are attending to resolving this outage.
• We do not yet have an estimated time of repair (ETR), but we will communicate immediately as soon as we identify the problem.
We appreciate your cooperation, and we sincerely apologise for the ongoing disruptions to the water supply. We view the situation seriously. We will keep you informed as more information becomes available. Thank you for your understanding and patience.