New water meter reading contractor from January, no in-person readings this month

There will be no in-person reading of water meters in the current reading cycle, 17 November-17 December 2020, and billing for December will be an estimate based on users’ average water consumption.

This measure follows the appointment of a new service provider, Electro Cuts, who will commence its services for George Municipality on 1 January 2021 and will pick up the reading service as it applies from 17 December 2020. The contract of the previous service provider, Ikapa, expired 17 November 2020.

Consumers who have in the past sent water meter readings to Ikapa, must please note the change in email address for this purpose to meterreadings@george.gov.za Online submissions of water meter readings are welcomed and can be provided via the above-email address by the 5th of each month along with the accountholder’s name, contact details and GRG account number.

Please note that from January 2021, meter readers that you may not have seen before may be coming to your property to take physical meter readings and must produce identification upon request. Even if you provide your water meter reading online, physical meter readings are essential from time to time for auditing purposes.

In addition to the water meter readings, Electro Cuts will also be reading electricity box readings in the few residential and business locations where pre-paid boxes have not been installed.

The service provider is in the process of setting up office in George. In the interim, please direct meter-reading inquiries to the municipality during office hours on 044 801 9455/9430/9165.

Meter reading and related accounts queries can also be furnished via email to accounts@george.gov.za