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SERVICES DURING COVID-19 updated 16 September 2021

Latest update: 16 September 2021 (Current Alert Level 2 Adjusted)

George Municipality hereby confirms that all essential services are being rendered. However, due to the amended regulations in place as of 13 September 2021, certain offices will open whilst others remain closed. We appeal to the public to consider doing transactions and business online, per telephone or via email to avoid coming to the municipality in person and thus helping to reduce the risk of spreading the virus.

During the Covid-19 crisis period, certain staff may be working from home or on rotation, which means contact details and office hours of some services may differ from usual operations. Please see below for more details per directorate.

Please note access to all municipal buildings by members of the public will be limited and subject to Covid-19 protocols which include registration, temperature-checking, sanitising of hands and always wearing a face mask.

The following offices are OPEN to the public, with amended working hours where relevant, and unless otherwise announced as per Covid-19 measures.

  1. Finance Cashier Hall Main Building 8am – 3.30pm
  2. Finance Cashier Hall Uniondale 8am – 3.30pm
  3. Cashier Haarlem 8am – 3.30pm
  4. Motor Vehicle Registration (Hibernia Street)
  5. Vehicle Testing Station (Hibernia Street)
  6. Drivers Licensing Offices (Pacaltsdorp)
  7. Municipal Court 7.45am – 4.30pm
  8. Landfill Site
  9. Transfer Station
  10. Area Offices 8am – 4pm
  11. Thusong Centres 8am – 4pm
  12. New and Existing Housing Offices 8am – 4pm
  13. Public Libraries (See details for opening times)
  14. George and Wilderness Tourism Offices 8am – 4.30pm
  15. Economic Development Offices 7.45am – 2pm / 2.45 pm – 4.30pm
  16. Workers Collection Point 7.45am – 2pm / 2.45 pm – 4.30pm

Depending on the size of foyers and reception areas, the number of people allowed into a specific department or section may differ and you will be advised accordingly upon arrival. We kindly request the public to be patient and to allow for extra waiting time.


Depending on the requirements of a specific department, staff are working on rotation or from home, and access by the public is limited. Please phone or email as far as possible as per details below.

Switchboard: 044 801 9111
All after-hours George Municipality emergencies: 044 801 6300
General public email for all matters:

Garden Route District Municipality Disaster Management emergencies: 044 805 5071 (all hours)


Protection Services administration and Law Enforcement offices are closed to the public.
Please contact the specific person via telephone or email as listed below to arrange for online meetings if necessary.

Fire emergencies only: 044 801 6311 (all hours)
General fire department enquiries: 044 801 6300
Law Enforcement: 044 801 6350/89
Anti-Land Invasion: 044 801 6310
GO GEORGE Toll-free number: 0800 044 044
GO GEORGE OFFICE: 044 801 9493(The number is linked to the toll-free number for the GO GEORGE Call Centre 0800 044 044)
All after-hours emergencies: 044 801 6300

Traffic Department Offices, Driving and Learners Licences:
Mission Street, Pacaltsdorp 044 878 2400
Open to the public Monday to Friday 8am-3pm.

Traffic fines
To pay your traffic fines online, use the account details below and use the traffic fine number printed on the fine as reference.

Bank: First National Bank (FNB)
Account Name: George Municipality
Account Type: Public Sector Cheque Account
Account Number: 62869623168
Branch Code: 210554
Swift Code: FIRNZAJJ

Vehicle Testing Station
Hibernia Street (next to train station) 044 801 9312
Open to public Monday to Friday 8am-3pm, access control from gate at the street.

Motor Vehicle Registration and Licencing
Please note the email addresses for proof of payment of online payments has changed.
Hibernia Street (next to train station) 044 801 9310

Open to the public weekdays 8am-3pm, except Wednesdays when closed at 2pm due to compulsory training. Access control is from the gate at the street.

Please consider ONLINE RENEWAL of vehicle licenses as per details below instead of in-person renewals at the vehicle licencing centre as Covid-19 regulations significantly impacts on the amount of people that can be served in a day.

Bulk transactions are being handled at a separate venue. Pregnant women, the elderly and disabled can pre-arrange preferential treatment by calling 044 801 9310.

While vehicle licence RENEWALS CAN be done online, the REGISTRATION of vehicles CANNOT be done online as RICA requirements stipulate that the owner of the vehicle must physically appear in front of the official and the documentation must be original – this is, among other things, a measure against fraudulent registration of vehicles.

Two important steps to ensure the Online Process runs smoothly:

  1. You MUST use your vehicle license number as a reference when making the payment for example: CAW ###### / Private number ##### WP
  2. The second important step is that when you send your emailed Proof of Payment – PLEASE do so to and AND please use your CAW ###### / Private number ##### WP as the SUBJECT line of your EMAIL (Do not use the abbreviation POP for Proof of Payment or the words “Proof of Payment” in the subject line as it triggers a SPAM warning which deflects your email and is then not received). Do not send your proof of payment email to an individual’s email address – use the two formal email addresses given only.

George Municipal Online Vehicle Renewal process:

  1. Start by registering a profile online at or download the RTMC mobile application for Android from Google PlayStore.
  2. Choose between registering as an individual or business.

The following information will be required:

Individual: initial, name, surname, ID number, driving license number, contact details via mobile phone or email.

Organisation: name of business, ID number of proxy, driving license number of proxy, contact details via mobile phone or email.

  1. A one-time pin will be sent to your email or mobile phone number, which you must enter online.
  2. Go to the ‘View motor vehicle renewals’ section and verify the information of the vehicle for which you are renewing the licence.
  3. Access and/or download your electronic motor vehicle license RENEWAL NOTICE (also known as a MVL2 notice).
  4. If your licence disk is valid but near expiry or if it has expired but is still in the 21-day grace period after expiry, the amount for the renewal of your vehicle will be on the notice.
  5. If your license has already expired beyond the grace period, it will not indicate an amount on the system and clients must please phone the George Motor Vehicle Licensing office at 044 801 9310 to confirm the amount due.
  6. Pay the amount due into the George Municipality, FNB Public Sector Cheque Account, Number 62869623150 (Branch Code 210554). Use the relevant vehicle license number as a reference such as CAW ###### / Private number ##### WP.
  7. Email the proof of payment to and Please use your CAW ###### / Private number ##### WP as the SUBJECT line of your EMAIL (Using POP for Proof of Payment triggers a SPAM warning and your email is deflected and not received). Please note the aforementioned email addresses are no-reply addresses and are set up for proof of payments only and cannot be used for enquiries. Please phone 044 801 9310 for enquiries.
  8. Once payment reflects on the municipality’s bank statement, the vehicle license will be processed, and you will be contacted to arrange collection. Please do not collect unless pre-arranged and notified via telephone – you won’t have to queue in the transaction lines when you collect.

If you want the licence posted to you, please give the person who phones you the address to which you require it posted. Licences that have not been collected within two weeks from the notification phone call, will be posted to the address listed on the NaTIS system – onus is on the vehicle owner to ensure the correct address is logged on the national system.

The turnaround time for online license renewals is about two weeks.


Administration offices (old City Hall) and Customer Services (corner York and Progress Streets) are closed to the public. Please contact the specific person via telephone or email as listed below to arrange for online meetings if necessary.

Please phone 044 801 9354 or 044 801 9277 to obtain relevant email address.

Report water leaks and burst pipes, sewerage blockages, leaks and spillages and urgent road and stormwater issues to:

044 801 9262/6 (7.45am-4.30pm)
044 801 6300 (after hours)

Estimated response times are 24-48 hours from recorded time of complaint at the above numbers.


Administration offices are closed to the public. Please contact the specific person via telephone or email as listed below to arrange for online meetings if necessary.

Planned maintenance continues and essential repairs for which planned outages are required will be communicated.

Please report power outages, broken streetlights and faulty traffic lights to:
044 801 9222 (7.45am-4.30pm)
044 801 9202
044 801 6300 (after hours)

Estimated response times from recorded time of complaint at above numbers:
Low voltage electricity – within 24 hours.
High voltage electricity faults – can be longer than 24 hours depending on type of fault.
Street lights – three to four weeks.
Pre-paid electricity queries to Itron/Ontec: 044 873 5474 (8am-4pm).


Community Services Administration offices, 82 Meade Street, are closed to the public.
Please contact the specific person via telephone or email as listed below to arrange for online meetings if necessary.

Reception/all departments: 044 802 2900 or
Office of the Director: 044 802 2904 and
Parks and Recreation complaints: 044 802 2921 and
Uncollected BLACK bags 044 802 2900/20/27 or /
Uncollected GREEN and BLUE bags: 044 878 0688/ /
Environmental Health: /
Transfer Station:

Landfill Site and Transfer Station, Airport Road, open to public weekdays 7am-6pm and Saturdays 7am-1pm. Covid-19 protocols in place, bring your own pen to sign in for extra safety.

Street cleaning crews continue to operate in and around the CBD and entrance roads to the city at selected hours, seven days a week.

Public toilets at the CBD taxi rank and Doneraile Square are open every day. Toilets at Shoprite are open on weekends.

Please report illegal dump sites to 044 802 2900 or or The municipality appeals to communities to remain safe and to not dump waste, which is illegal and can be hazardous to their health.

Attendance of funerals is limited to 50 persons or less provided that no more than 50 percent of the capacity of a venue is being used. Attendees must observe a distance of at least 1.5m, wear face masks and adhere to all health protocols. Night vigils and ‘after-tears’ are not allowed. Visitation to cemeteries by small groups are allowed at weekends provided that all Covid-19 protocols are observed.

Municipal Sport facilities and public swimming pools are closed to the general public. Only organisations that comply with the regulations as set out in the Gazette of 27 June 2021 will be permitted to use the facilities.
Enquiries Gerald De Villiers 044 8019488 /

Community Development offices behind the Main Building are closed to the public. Please contact the specific person via telephone or email as listed below to arrange for online meetings if necessary. Contact 044 802 2000 or

The municipality continues to support 125 municipal soup kitchens. Strict social distancing and hygienic practices apply. Emergency essential social services enquiries 072 693 3488.

The Extended Public Works Programme (EPWP) unit is closed to the public. Contact 044 802 2010 or to arrange online appointments or phone 072 070 7234 for emergencies only.

EPWP Assistants for EPWP Sectors:
Environmental: Thembakazi Silimeni 044 802 2012
Infrastructure: Owen Fielies 044 802 2012
Social and Community Safety: Jason Jansen 044 802 2012
New Collaborator EPWP Recruitment and unemployment database: Charlton Van Wyk 044 802 2011/36 chvanwyk@…/

Central Supply Data Base registrations telephonically only.

All libraries reopen for full library services as of Monday 20th September, including continued assistance with registration for vaccines on the EVDS system.  The public is encouraged to please return library books.  Please note the reopening is under strict adherence to Covid-19 protocols.

Avontuur Library: 044 752 3351 – Monday 12pm-3pm, Tuesday 11am-2pm, Wednesday and Thursday 10am-1pm.
Blanco Library:044 870 7047 – Monday to Friday 9am-4.30pm
Conville Library:044 801 9320 – Monday 9am-4.30pm
George Library: 044 801 9288 – Monday to Thursday  9am-5.30pm; Friday 10am – 5pm, Saturday 9am-12pm
Haarlem Library:044 763 1023 – Monday, Thursday and Friday 2pm-5pm, Tuesday and Wednesday 10am – 12pm and 2pm – 5pm
Noll Library:044 745 1014 – Monday and Wednesday 12pm-3pm, Saturday 9am-12pm
Pacaltsdorp Library: 044 803 9340 – Monday to Friday 9am-4.30pm
Thembalethu Library:044 803 9260 – Monday to Friday 9am-4.30pm
Touwsranten Library:044 803 9285 –  Monday to Friday 9am-4pm
Uniondale Library:044 752 1024 – Monday to Friday 10am-4.30pm
Waboomskraal Library:Monday to Friday 10am-2pm

Don’t forget about the George Municipality library portal link: which allows you to search online according to author, title, subjects, keyword, publisher or ISBN number. Type in your library number on your card to check your library materials status including due date and opportunity to renew your books yourself.

Administration and Records Offices are closed to the public.
Central Records Main Building: 044 801 9286/9431/9125/9178
Building Plan Records (corner York and Progress Streets) 044 801 9367
Emergency Records Queries Only: Timothy Craak 082 459 4522

Area offices are closed for entry to the public but will be manned and assistance given through Covid screens at the door.
Weekdays 8am – 4pm
After-hours emergencies to 044 801 6300.

Services available at area offices and service points include reporting essential services faults such as water and electricity problems, all other municipal complaints, account inquiries, indigent applications, housing waiting list enquiries, property valuation roll queries and general inquiries.

Blanco: 044 803 9275
Conville: 044 803 9261
Pacaltsdorp: 044 803 9286
Protea Park: 044 801 9111 ask for extension 2796 (Tuesday, Thursday)
New Dawn Park: 044 801 9111 ask for extension 2797
Rosedale: 044 803 9295
Rosemoor: 044 801 9379 (Monday, Wednesday, Friday)
Touwsranten/Wilderness/Kleinkrantz: 044 803 9280
Thembalethu: 044 801 9448 or 044 801 9421

Thusong Centre are open to the public
Reception: 8am – 4pm (Monday – Friday)
Tenants: 8am – 4pm (Monday – Friday)

Waboomskraal Thusong Centre: 044 886 0040
Thembalethu Thusong Centre: 044 801 9448 or 044 801 9421
After hours emergencies: 044 801 6300

Community halls and venues remain closed to the public.
Enquiries to Rozendra Thysse on 044 8019111/5 or and Alwyn Joseph 044 801 9005.
Acting Superintendent Halls: 060 823 3607 (on rotation with Maintenance)
Acting Superintendent Maintenance: 083 418 4588 (on rotation with Halls)

Human Resources offices are closed to the public. Enquiries to




Human Settlements administration offices, main municipal building, are closed to the public.

For basic services such as water and sanitation (chemical toilets) in informal areas queries and complaints in informal settlements please contact 044 802 2003.

For assistance with emergency structures following disaster (fire, flooding etc) please phone 044 802 2029.

Queries and complaints for water leakages and sewerage complaints (indigent cases) can be reported at the office on above times, but preferably by phone on 044 801 9210/9994/9453 or or

Support Services
Queries and complaints for water leakages and sewerage complaints (indigent cases) can be reported at the office on above times, but preferably by phone on 044 801 9210/9453 or

After hour complaints
1. Water leakages complaints: Indigent Households
2. Sewer leakages complaints: Indigent Households
3. Water (stand pipes) complaints: Informal areas
4. Sewer (flush toilets) complaints: Informal areas
5. All plumbing related complaints with regards to municipal buildings

Angelo Joseph 072 813 5998
Dorian Louw 067 189 5902

Existing Housing Offices
Existing Housing offices remain open to the public weekdays 7.45am-4pm with strict Covid-19 protocols are in place. Only two people are allowed into the foyer at any given time.
Enquiries: 044 801 9113 or 044 801 9078

New Housing
New Housing Department (St Johns Street) offices remain open to the public weekdays 7.45am-4pm with strict Covid-19 protocols in place. Only two people are allowed into the foyer at any given time. Please note only the person making the enquiry will be allowed access. There may be a waiting period and/or the person can leave their contact details and enquiry on the form provided at the security point where after an official will make contact.
Enquiries: 044 802 2003





Please note Town Planning, Building Control and Property Management offices remain closed to the public. Please contact the specific person via telephone or email as listed below to arrange for online meetings if necessary.

Town Planning General enquiries: 044 801 9477
Property Transfer Certificates: Marina Welman / 044 801 9171
Zoning Certificates: Lorraine Malangeni / 044 801 9477
Zoning Rectifications: Jeanne Fourie / 044 801 9138 and Ilané Huyser / 044 801 9550
Illegal Land Use Complaints: Robin Hector / 044 801 9475 and Mawethu Bonga / 044 801 9520

Neighbouring property owner address details: Marisa Arries 044 801 9473

Land use applications
Submit Land use applications:
Town Planning Complaints:

Land use applications can be submitted as per instruction sheets on website. See ‘Covid 19 Level 3 Land Use Applications Submission Guidelines – and ‘Public Participation Instructions Covid 19 Level 3 – on the link…/land…/land-use-submissions/

Enquiries land use applications as below:
Erven and farm portions ending with an even number (i.e. 0, 2, 4, 6, 8): Primrose Nako 044 801 9416
Erven and farm portions ending with an odd number (i.e. 1, 3, 5, 7, 9): Marina Welman 044 801 9171

Building Control
Building plans can be submitted online. See…/building-control/ for more information.
Building Control General enquiries: 044 801 9019 / 044 801 9370 / 044 801 9166
Building Control Complaints:

Request for existing building plans (Registration Department):
Phindiswa Lingani: 044 801 9370
Sinazo Moshani: 044 801 9019
Musa Dyakop: 044 801 9166

Status on building plan approvals: Vasti Laws: 044 801 9370
Andrea Griessel: 044 801 9166

Please contact Building Inspectors directly during office hours:
James Vollenhoven: 076 823 0412
Mkhululi Nyeka: 082 877 0524
Fuzisa Siguba: 083 949 8651
Erasmus Supra: 083 675 4472

Illegal activity: Nolan Noemdoe 083 757 3717

Property Management
Donald Gelderbloem: Manager Property Management 044 801 9073
Leasing of properties: Josephine Mpembe 044 801 9190
Sale of properties: René Hendricks 044 801 9472
General enquiries: Monique Isaks 044 801 9375

Economic Development
Offices are now located at the Worker Collection Point, Industrial Road.
Open to the public Monday – Friday 7.45am – 2pm / 2.45pm – 4.30pm
Business queries: Joan Shaw 081 412 9995 or
Other queries: 044 801 9173

Note that the Economic Development Offices have moved from 62 Cathedral Street to the Worker Collection Point, Industrial Road.

Worker Collection Point
Open to the public Monday – Friday 7.45am – 2pm / 2.45pm – 4.30pm
Worker Collection Point and informal traders enquiries:
Amy Kearns 044 801 9173 / 073 621 0099

IDP Office
Closed to the public but contactable during office hours.
Ronel le Fleur: 044 801 9075 / 071 870 7887

Ward committee operations
Closed to the public but contactable during office hours.
Paulina Saaiman: 044 801 9074 / 060 579 6829

George Tourism
Open to the public from Monday 20th September
Monday – Friday 8am – 4.30pm, Closed on Weekends & Public Holiday
044 801 9295

Wilderness Tourism
Open to the public from Monday 20th September
Monday – Friday 8am – 4.30pm, Closed on Weekends & Public Holiday
Tel: 044 877 0045,

Uniondale Tourism
Virtual assistance only
044 518 0030




The Finance Hall in the Main Building is open to the public weekdays from 8am – 15.30pm

Covid-19 protocols are in place and only six people are allowed inside the Finance Hall at any given time. Estimated waiting time is 20 minutes depending on the type of queries of the customers ahead of you in the queue.

While electronic payments are recommended (see details below), the Finance Hall is open for account payments in addition to municipal account queries, opening of accounts, new connections, duplicate accounts, arrangements on arrears, indigent applications etc.

If you want to receive your account via email, please mail a request to

Ratepayers are requested to use one of the below-mentioned methods to make payments.

Accounts can be paid via electronic transfer (EFT – see details below), via pay@ mobile applications (see details below) and at Pick n Pay, Checkers, Shoprite, USave and SPAR. Please take your most recent available account statement with you so that the shop can access the bar code that connects your payment to your GRG account number.

Meter readings
Online submissions of water meter readings are welcomed and can be provided via the below email address along with the accountholder’s name, contact details and GRG account number.

Please note that meter readings are done per area at different times of the month and it is important that your meter reading email is submitted around the same time as your area’s reading time. Please check the date of the previous reading at the bottom of your account to determine your meter reading slot. A new service provider, Electro Cuts, has commenced water meter reading services for George Municipality

Consumers must please note the change in email address to
Account related enquiries:

Bank Details for electronic payment (please note bank details changed 1 December 2020) The old account is being phased out so please amend as soon as possible. For now, it is still active and payments made so far will have been received.

If you have a debit order on your account, details will automatically be updated. If you have created an account for online banking, please delete the old account and create a new one with the details as below.

First National Bank (FNB)
Account Type: Public Sector Cheque Account
Account Name: George Municipality
Account Number: 62869623150
Branch Code: 210554
Swift Code: FIRNZAJJ

Reference: your GRG account number (please enter your account number without the GRG in front and without any spaces in-between)

Proof of payment to be sent to

pay@ mobile applications
Download Masterpass, Snapscan or Zapper application on your mobile phone and complete your profile.

Load your credit or debit card. To pay the account, open ‘Wallet’ inside the App you have downloaded and scan the QR code (the black square with the little squares inside it on the bottom right of your account).

Enter the amount you are going to pay and complete the transaction.
The App will confirm your successful, secure transaction.

You can also use the following link for payment of your account:

Click on the link and enter the Pay@ reference number (number starting with 11413) which appears on your account. Your customer information will appear with payment options to choose from.

Prepaid electricity purchases

The electricity token is automatically sent to the client via SMS or email.

Mobile apps belonging to banks also have a pre-paid electricity purchase function.

For prepaid enquiries please contact 044 873 5474.
General account related enquiries to or 044 801 9111.
Please provide your GRG account number with all enquiries.
Credit Control enquiries: 044 801 9111

The George Municipal Court is open to the public on weekdays 7.45am-16:30pm
Representations can be emailed to
Enquiries: 044 801 9400

Administration Offices are open to the public.
Uniondale – Cashier remains open on weekdays 9am – 3.30pm (Closed 1pm-1.45pm)
Haarlem – Cashier open 9am – 3.30pm
Fire: 044 752 1225
Switchboard and fault reporting: 044 752 1024
Tourism: 044 518 0030
Haarlem: 044 763 1013
After hours: 044 801 6300