Beware of WhatsApp Scams Involving Prepaid Meter Disconnections

URGENT PUBLIC NOTICE: CYBERCRIME ALERT – Beware of WhatsApp Scams Involving Prepaid Meter Disconnections

George Municipality warns all ratepayers and municipal account holders to be vigilant of scammers impersonating municipal officials. A recent case involves an individual claiming to be “Sibusiso Khumalo from Garden Route District Municipality”, falsely stating that he is conducting electricity disconnections due to outstanding municipal accounts. (See attached screenshots.)

This follows earlier incidents involving scammers using other names, such as Rodwell Khumalo and Kenny Ngene, both of whom falsely claimed to be the “Head of Disconnections”—a title that does not exist within George Municipality or the Garden Route District Municipality.

These scammers contact residents via WhatsApp or phone, claiming a disconnection is imminent and demanding large payments into private bank accounts.

Please Note:
• George Municipality does not send officials to properties to block/unblock prepaid meters or to collect payments.
• The Municipality will never request large payments via WhatsApp or phone calls.
• Prepaid meters are only blocked after repeated SMS notifications to your registered number and only if your municipal account is in arrears.

How to Unblock a Prepaid Meter Legitimately:
1. Settle your municipal account in full
2. Make an official payment arrangement
3. Apply for an Indigent Subsidy if your household qualifies (e.g. receiving two or more SASSA grants)

For Assistance:
Contact the Credit Control section during office hours at
Tel: 044 801 9111
Email: creditcontrol@george.gov.za

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