GO GEORGE survey to measure passenger satisfaction
Easily identifiable surveyors like Siphiwo Mathys (right) will be approaching GO GEORGE passengers from 26 August to 23 September 2026. Here Siphiwo explains to Mesuli Makasi from Thembalethu what kind of information the survey collects.
The annual, independent GO GEORGE passenger satisfaction survey will kick off on Wednesday 26 August with easily identifiable surveyors approaching GO GEORGE passengers for input until 23 September 2026.
An appeal is made to passengers to take 15 minutes when they are approached, and to assist with the valuable feedback only obtainable from those who use the bus service or are in some way impacted by its operations.
Socio-economic impact and passenger satisfaction measured
This annual survey under the joint auspices of the Western Cape Department of Mobility and the Municipality of George aims to determine and measure the overall socio-economic impact of the GO GEORGE bus service in George. The results will be compared with previous results for benchmarking and planning purposes.
The aim of the passenger satisfaction survey is to determine the impact of the bus service on the George community, individual users and households, as well as evaluate key performance areas of the service, such as reliability, safety, affordability and accessibility.
According to GO GEORGE Manager, Mornè Lakay, GO GEORGE seeks to provide the George community with a professional, scheduled, safe and reliable public transport service. “This study is an important tool for measuring our efficiency and effectiveness, and for assessing the extent to which we are achieving our vision of a network that cost-effectively connects communities to opportunities, promotes socio-economic integration, and provides safe and reliable transport.”
Surveyors will be wearing GO GEORGE-branded identification cards showing the person’s photo and staff number.
For more information or enquiries, the GO GEORGE Call Centre can be phoned on 0800 044 044.
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GO GEORGE-opname meet passasierstevredenheid
Die jaarlikse, onafhanklike GO GEORGE-passasiersbevredigingsopname skop Woensdag 26 Augustus af, met maklik identifiseerbare opnemers wat tot 23 September 2026 passasiers nader vir hul insette.
’n Beroep word op passasiers gedoen om 15 minute te neem wanneer hulle genader word, en te help met die waardevolle terugvoer wat slegs verkry kan word van diegene wat die busdiens gebruik of op een of ander manier deur die werking daarvan geraak word.
Sosio-ekonomiese impak en passasierstevredenheid
Hierdie jaarlikse opname, onder die gesamentlike vaandel van die Wes-Kaapse Departement van Mobiliteit en die Munisipaliteit van George, het ten doel om die algehele sosio-ekonomiese impak van die GO GEORGE-busdiens in George te bepaal en te meet. Die resultate sal met vorige jare vergelyk word vir normstelling en beplanningsdoeleindes.
Die doel van die passasierstevredenheidsopname is om die impak van die busdiens op die George-gemeenskap, individuele gebruikers en huishoudings te bepaal, asook om sleutelprestasiegebiede van die diens soos betroubaarheid, veiligheid, bekostigbaarheid en toeganklikheid te evalueer.
Volgens GO GEORGE-bestuurder, Morné Lakay, streef GO GEORGE daarna om die George-gemeenskap van ’n professionele, geskeduleerde, veilige en betroubare openbare vervoerdiens te voorsien. “Hierdie studie is ’n belangrike instrument om ons doeltreffendheid en effektiwiteit te meet, en om te bepaal in watter mate ons ons visie bereik van ’n netwerk wat gemeenskappe kostedoeltreffend met geleenthede verbind, sosio-ekonomiese integrasie bevorder, en veilige en betroubare vervoer bied.”
Opnemers sal GO GEORGE-gemerkte identifikasiekaarte met die persoon se foto en personeelnommer dra.
Vir meer inligting of navrae kan die GO GEORGE-inbelsentrum gebel word by 0800 044 044.
ONDERSKRIF:
Maklik identifiseerbare opnemers soos Siphiwo Mathys (regs) sal van 26 Augustus tot 23 September 2026 GO GEORGE-passasiers nader. Hier verduidelik Siphiwo aan Mesuli Makasi van Thembalethu watter soort inligting deur die opname ingesamel word.