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My Smart City App Goes Live 1 June 2023

Our new citizen App – My Smart City goes live tomorrow 1 June 2023. The App is already available for download on the Apple App Store, Google Play Store, or via the My Smart City website (

Stay informed
The My Smart City – George  App gives residents access to the George social feeds which will allow subscribers to engage and share current affairs within their communities as well as extract information around power outages, load shedding schedules, water outages, road closures, and stay updated with community alerts specific to the area they live in.

Logging faults
The My Smart City – George app will act as a conduit for the resolution of service delivery issues – your issues are escalated to the George Municipality and captured within our internal fault logging system which provides a reference number and feedback to you, the resident, via the App, allowing you to track your fault without contacting a call centre.

Simplifying Service Delivery

  • Log municipal faults.
  • Receive local alerts and notifications.
  • Chat to an Agent during office hours:
  • Access and pay your municipal bill; (NEW)
  • Submit self-read meter readings;  (NEW)
  • Have the opportunity to complete Customer Satisfaction Surveys; (NEW)
  • and let you contribute to the Integrated Development Plan (IDP) without needing to attend meetings; (NEW)
  • and gives you Access to Business listings for George and surrounds.(NEW)

With the official launch tomorrow 1 June 2023 , not all of the above functions will be available immediately,  but the municipality will announce each new service as it becomes available. George Municipality has partnered with My Smart City to bring a tailored one-stop solution to your service delivery needs.

The effectiveness of the My Smart City – George App will be determined by residents subscribing and then using the many existing and new features to make communicating and transacting with the municipality easier. It is hoped that residents will embrace the new technology to make their lives easier and to make the municipality more efficient.

Existing subscribers of the George Municipal App have been notified on the existing App about the termination date of 31 May 2023. Your logged faults remain in our system for addressing, but please log any new faults from 1 June 2023 via the new APP only. Please  install the new My Smart City – George App to allow for a seamless transition. Follow the video links below for step-by-step instructions on how to install OR scan the QR Code on your current municipal statement to access OR download via the Apple App Store or the Google Play Store.    

Follow this link to a video on the launch of the APP and its capabilities
Follow this link for a step-by-step tutorial on how to install the My Smart City – George APP on your cell phone!

 Executive Mayor Leon Van Wyk seen here with the project manager for the APP, Gerard Goliath Deputy Director: Expenditure and SCM, Finance Directorate was thrilled to download the new My Smart City App to his cellphone. “George continues to proactively explore smart city interventions as a means of overcoming the rising challenges of urban development and sustainability, becoming more resilient, innovative and creative. The new functionality offered and potentially available via My Smart City is a step in the right direction for George.”