The Civil Engineering Services (CES) Department of the George Municipality has moved its Customer Care Centre from Corner York and Market Street to its Depot which is situated at Brick Street, in the George Industrial area, with effect from 1st November 2023.
The CES Customer Centre is an existing centre which handles complaints such as water leaks, pipe bursts, sewerage, potholes, stormwater blockages, dirt roads requiring grading and streets requiring painting and signage. The Centre is operated by a team of customer service consultants equipped to handle complaints between the public/complainants and the CES’s staff members via telephone, emails, My Smart City App and walk-ins. The Customer Care Centre has extended its services to the CES main offices in the Corner of York and Market Streets, a satellite office that will handle walk-ins for complainants who prefer to come in and talk to consultants. This satellite office will be operated by one official who will liaise with the main Customer Care Centre in the Industrial area.
The relocation of the Centre aims to improve the turnaround time, operations and coordination between the Centre and the various engineers, technicians, officials, experts, and superintendents within the CES Department, as most of them are in the Industrial area.
The Customer Care Centre of the Civil Engineering Services Department can be contacted as follows:
Customer Services: 044 801 9262/6 (7.45 am – 4.30 pm)
Walk-in Customer Care Centre: Old Town Hall Building, Market and York Street
Director and Administration: 044 801 9354
Physical address: Old Town Hall building, Market and York Street
Uniondale: 044 752 1024 and 044 801 6300 after hours.
AFTER-HOURS AND EMERGENCIES: 044 801 6300
TOLL-FREE DISASTER NUMBER: 087 152 9999
FIRE EMERGENCIES: 044 801 6311
Report via Smart City App:
Download the NEW My Smart City – George APP via the Apple App Store, the Google Play Store or the My Smart City website www.mysmart.city or Scan the QR Code which can also be found on your current municipal statement! Should you have any issues with registering please contact firstname.lastname@example.org