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Notices

Understanding Your Water Bill: 6kl Water Allowance and System Estimate Reversal

Free Basic Water Allowance
Every residential account gets 6 kℓ of free water per month, this equates to (6kℓ x 12 months) = 72kℓ per year.
To make billing fair, and accurate the free water is now applied per day: 72 kl per year÷365.25 (average days in an entire leap cycle)≈0.197 kl per day
This means your free allowance depends on the number of days between meter readings, not just a fixed 6 kℓ per reading.

Examples
29-day reading: 29 × 0.197 kℓ ≈ 5.7 kℓ free
32-day reading: 32 × 0.197 kℓ ≈ 6.3 kℓ free

Small amounts on your bill (e.g., R2–R5) simply reflect water used above the free allowance.
✅No extra charges
✅No loss of free water
✅Billing is now accurate and fair

System Estimates Reversal
When your meter reading is estimated and an actual reading is later obtained the system will automatically reverse all estimated charges from the date of the last estimate and recalculate your water consumption using the per-day method.

 

In this case, the system will reverse the December and January estimates and recalculate your total consumption from 15/10/2025 to 19/01/2026.

If we estimated that you used 44 (22+22) kilolitres, but the real reading later shows you actually used 62 kilolitres between the previous and current reading dates:

  • The estimate is reversed.
  • The system recalculates the period based on the actual 62 kilolitres.
  • The difference appears on your next bill

Previously, this correction was done manually via back-end journals. The new system automates it, making your billing more accurate, transparent, and fair.

Additional Information:
Customers may also receive a statement that shows their water charges split between:
George Normal tariffs
George Emergency Level 2 tariffs: 19 December 2025
George Emergency Level 3 tariffs: 5 January 2026
Haarlem and Uniondale Emergency Level  3 tariffs: 9 January 2026

These charges are calculated pro-rata based on the number of days each tariff applied during the billing period.

NEW PLATINUM CITIZEN PORTAL FOR MUNICIPAL ACCOUNTS

George Municipality has launched the new George Citizen Portal, which allows residents to view, download and print their municipal statements online.

How you will receive your statement
• Monthly municipal statements will still be sent by email as PDF attachments and via SMS with a secure link on the day of billing.
The second reminder SMS will only include the amount outstanding based on the debtors ageing.
• The portal is an additional option for viewing and managing your account online. Here you can also access the more detailed version of the statement.

Important information for registration
• Statements will appear on the portal after they have been issued by email and SMS.
• Use your new municipal account number when registering. Using old account numbers will cause registration to fail. Your new account number appears on your statement.
• The ID number or registration number must match the municipality’s records, or registration will fail.
• For business accounts, select the correct identification type and enter the business registration number.
• If you are unsure of your account or identification details, please contact the municipality for assistance before registering.

How to access the portal
• Visit www.george.gov.za and click the ACCOUNTS VIEW button to access the Platinum Citizen Portal.
• A step-by-step video guide is available on the George Municipality YouTube channel:
https://tinyurl.com/3evu6dn3

Need help?
• Email: accounts@george.gov.za
• Call: 044 801 9111 (during office hours)

Public Notice: Closing date – Call for Event Support 2026/2027

 

George Municipality hereby reminds all event organisers and relevant stakeholders that the Call for Event Support for the 2026/2027 financial year will close on Sunday, 22 February 2026.
Organisers wishing to apply for municipal event support for events scheduled within the George Municipal area between 1 July 2026 and 30 June 2027 are encouraged to submit their online applications before the closing date.
Please note that late submissions will not be considered.

Applications can be submitted online at: https://survey.zohopublic.com/zs/AcBRLi

For enquiries, please contact the Tourism Section at: events@visitgeorge.co.za

FIBRE CABLE DAMAGE – SERVICE DISRUPTION NOTICE

Please be advised that the fibre cable has been damaged near the Human Settlements Department (old York Hostel). As a result, connectivity to the following sites has been affected:

* Human Settlements Department (old York Hostel)
* Traffic Department

Telephone lines at the affected sites are also impacted by this disruption.

Technicians are currently on-site working to resolve the issue. Further updates will be provided as soon as more information becomes available.

George Municipality appreciates your patience and understanding.