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George Municipal Buildings Closed TODAY to the public until further notice

George Municipality Acting Municipal Manager, Steven Erasmus today confirmed that the main and other external municipal buildings will close to the public today, until further notice, due to continued Covid-19 safety measures. This measure has been considered and the decision not taken lightly following the  continued spike in infection rate in George,  and within our municipal staff. We have a responsibility to  ensure not only the safety of the officials working for the municipality but also the public.  Mr Erasmus reiterated that all essential services continue to rendered
and officials will continue to work from home.

All municipal buildings are closed to the public and staff until further notice – other than to those personnel rendering essential services, financial services and provincial agency services with the exception of the following:

  • Payment hall situated on the ground floor of the main building, York Street.
  • Payment hall situated in Uniondale
  • Motor Vehicle Registration (Hibernia Street)
  • Vehicle Testing Station (Hibernia Street)
  • Drivers Licensing (Pacaltsdorp)
  • The Municipal Court
  • George Tourism Office
  • Landfill Site
  • Transfer Station

Note: Updates will be issued should there be an amendment to the list of offices remaining open to the public.

All after-hours George Municipality emergencies: 044 801 6300
Garden Route Disaster Management emergencies: 044 805 5071 (all hours)


All administration offices remain closed to the public until further notice. Please phone or email as far as possible as per details below.

Switchboard: 044 801 9111
All after-hours George Municipality emergencies: 044 801 6300
Garden Route Disaster Management emergencies: 044 805 5071 (all hours)


Protection Services Administration Offices are closed to the public.

Fire emergencies only: 044 801 6311 (all hours)
Law Enforcement: 044 801 6350/89
Anti-Land Invasion: 044 801 6310
GIPTN PTOO: 044 801 6345
All after-hours emergencies: 044 801 6300


Traffic Department Offices, Driving and Learners Licences:
Mission Street, Pacaltsdorp 044 878 2400
Open to the public Monday to Friday 8am-3pm unless otherwise announced as per Covid-19 measures.

The department is open for new appointments for driving and learner’s licences as per usual rules (see Driving and Learners Licence section on website for details).
Pick-up times for newly issued driving licences from the Pacaltsdorp offices: Monday to Friday 8am to 3pm, except if your confirmation SMS indicates a Saturday collection opportunity. Please bring your ID document and show the SMS to the official at the entrance.

Please note that learner’s licences, driving licences, temporary driving licences and professional driving permits which expired from 26 March 2020 up until 31 December 2020 are deemed valid and validity is extended for a further grace period ending 31 August 2021.

If your driving or learners’ licence test was cancelled during lockdown or because of offices being closed due to Covid-19 measures, you will receive an SMS with a new date and time. Please phone 044 878 2400 if you have not received an SMS within 20 days from your previous appointment.


Traffic fines
To pay your traffic fines online, use the account details below and use the traffic fine number printed on the fine as reference.
Bank: First National Bank (FNB)
Account Name: George Municipality
Account Type: Public Sector Cheque Account
Account Number: 62869623168
Branch Code: 210554
Swift Code: FIRNZAJJ


Vehicle Testing Station
Hibernia Street (next to train station) 044 801 9312
Open to public Monday to Friday 8am-3pm, access control from gate at the street, unless otherwise indicated due to temporary Covid-19 measures.


Motor Vehicle Registration and Licencing
Hibernia Street (next to train station) 044 801 9310 or 044 801 9311
Open to public weekdays 8am-3pm, except Wednesdays closed at 2pm due to compulsory training, or if otherwise indicated as per Covid-19 measures. Access control from gate at the street.

Please consider online renewal of vehicle licences as per details below instead of in-person renewals – as Covid-19 regulations significantly impacts on the amount of people that can be served in a day. Bulk transactions are being handled after-hours. Pregnant women, the elderly and disabled can pre-arrange preferential treatment by calling 044 801 9310.

You don’t have to go to the Vehicle Licence Centre to renew your licence – do it online.

The customer starts by registering a profile online at or download the RTMC mobile application for Android from Google PlayStore.

Choose between registering as an individual or business.
The following information will be required:
1. Individual: initial, name, surname, ID number, driving licence number, contact details via mobile phone or email.
2. Organisation: name of business, ID number of proxy, driving licence number of proxy, contact details via mobile phone or email.
3. A one-time pin will be sent to your email or mobile phone number, which you must enter online.
4. Go to the ‘View motor vehicle renewals’ section and verify the information.
5. Access and/or download your electronic motor vehicle licence RENEWAL NOTICE (also known as a MVL2 notice).
6. The amount for the renewal of your vehicle will be on the notice.
7. Pay this amount into the George Municipality FNB bank account (details below) and use the relevant vehicle licence number as a reference, eg. CAW ###### / Private number ##### WP
8. FNB Account number: George Municipality, Public Sector Cheque Account 62869623150 (Branch Code 210554). Email the proof of payment to or AND
9. Keep a copy of your proof of payment in the relevant car until you receive your licence disk but keep your expired disk on your window in the meantime.
10. Once payment reflects on the municipality’s bank statement, the vehicle licence will be processed, and you will be contacted to arrange collection. Please do not collect unless pre-arranged and notified via SMS.


Administration offices (old City Hall) and Customer Services (corner York and Progress Streets) closed to the public.
Appointments to be arranged  via online meetings on MS Teams or other electronic means. Please phone 044 801 9354 or 044 801 9262 to obtain relevant email address.
Report water leaks and burst pipes, sewerage blockages, leaks and spillages and urgent road and stormwater issues to:
044 801 9262/6 (7.45am-4.30pm)
044 801 6300 (after hours)
Estimated response times are 24-48 hours from recorded time of complaint at the above numbers.


Administration offices are closed  to the public.

Planned maintenance has resumed and essential repairs for which planned outages are required will be communicated.
Please report power outages, broken street lights and faulty traffic lights to:
044 801 9222 (7.45am-4.30pm)
044 801 9202
044 801 6300 (after hours)
Estimated response times from recorded time of complaint at above numbers:
Low voltage electricity – within 24 hours
High voltage electricity faults – can be longer than 24 hours depending on type of fault
Street lights – three to four weeks
Pre-paid electricity queries to Itron/Ontec: 044 873 5474 (8am-4pm)


Community Services Administration, 82 Meade Street, closed to the public.

Reception/all departments: 044 802 2900 or
Office of the Director: 044 802 2904 and
Parks and Recreation complaints: 044 802 2921 and
Uncollected BLACK bags 044 802 2900/20/27 or /
Uncollected GREEN and BLUE bags: 044 802 2900/ /
Environmental Health: /
Transfer Station:


Refuse removal general
For the summer holiday season (1 December – 8 January 2021) households may put out more than the usual seven black bags, four green and an unlimited number of blue bags.
Additional tied bundles of branches are allowed if they are shorter than a metre in length and can be picked up by one person.

BLUE bags are for non-soiled recyclable materials, including plastic, paper, card board, glass etc.
GREEN bags are for green waste, including organic kitchen waste such as fruit and vegetable peels, as well as garden waste, including grass cuttings, leaves etc. No soil is allowed in green bags.
BLACK bags are for ‘wet’ waste, things that cannot be recycled.

All refuse bags must be put out by 7am on removal day.
Please don’t put bags out the day or night before removal.
Please wrap broken glass in newspaper before placing in bags to prevent injuries to workers.
A pack of 26 black bags are distributed to households quarterly.
Black and green bags are collected together by our refuse trucks, and blue bags are collected separately, on the same day.
Participating households will receive two blue and two green replacement bags when available.


MONDAY: Blanco, Riverlea, Heatherpark, Heatherlands, Glen Barrie, Kraaibosch, Groenkloof, Blue Mountain Village, Herold’s Bay, Victoria Bay, Rondevlei area (George side)
TUESDAY: Levallia, Rosemoor, Conville, Protea Park, Parkdene, Ballotsview, Borchards, Lawaaikamp, Thembalethu, Wilderness, Constantia Kloof, Kleinkrantz
WEDNESDAY: Camphersdrift, Fernridge, Denneoord, Bo-Dorp, Blommekloof, Tweerivieren, Hoogekraal, Hoekwil, Touwsranten farm areas
THURSDAY: Wilderness Heights, Dormehlsdrift, George South, Le Grand, Bos en Dal, Groeneweidepark, Sinksabrug, Herold, Geelhoutboom, Eselsjacht, Hansmoeskraal, Jonkershoek, Rooirivierrif, Pacaltsdorp, Rosedale, Waboomskraal, Touwsranten village
FRIDAY: Glenwood, Loerie Park, Eden George, Genevafontein, Denver Park, Bergsig, Eastern Extension
BUSINESSES: Monday, Wednesday and Friday


Landfill Site and Transfer Station, Airport Road, open to public weekdays 7am-6pm and Saturdays 7am-1pm. Covid-19 protocols in place, bring your own pen to sign in for extra safety.

Street cleaning crews continue to operate in and around the CBD and entrance roads to the city at selected hours, seven days a week.

Public toilets at the CBD taxi rank and Doneraile Square open every day, toilets at Shoprite open on weekends.

Please report illegal dump sites to 044 802 2900 or or The municipality appeals to communities to remain safe and to not dump illegal waste, which can be hazardous to their health.

Attendance of funerals is limited to 100 persons or less provided that no more than 50 percent of the capacity of the venue is used. Attendees must observe a distance of at least 1.5m, wear face masks and adhere to all health protocols. Night vigils are not allowed.

Visitation to cemeteries by small groups are allowed at weekends provided that all Covid-19 protocols are observed.

Municipal sport fields and public swimming pools are closed for all activities, practices and games and are expected to remain closed throughout the summer holiday season.
Persons who have booked sport facilities for the festive season must please contact Gerald de Villiers on or 044 801 9488.
This measure does not apply to municipal sport facilities, such as tennis and squash courts, rented out to clubs and sports bodies. Please contact relevant clubs in this regard.

Community Development offices behind the Main Building are closed to the public. Contact 044 802 2000 or

The municipality continues to support 137 municipal soup kitchens. Strict social distancing and hygienic practices apply. Emergency essential social services enquiries 072 693 3488.

The Extended Public Works Programme (EPWP) Unit is closed to the public. Contact 044 802 2010 or  or phone 072 070 7234 for emergencies only.

All libraries  are closed to the public.
Enquiries: 044 8019292


All administrative offices are closed to the public.
Central Records Main Building:  044 8019280 and emergencies only Cynthia Boltman 072 1780 327.
Building Plan Records (corner York and Progress Streets) 044 8019367 and emergencies only Mia Mackenzie 083 475 6722.

Area offices
are closed to the public but staff are contactable by phone during office hours (7.45am-4.30pm). After-hours emergencies to 044 801 6300.

Blanco: 044 803 9275
Conville: 044 803 9261
Pacaltsdorp: 044 803 9286
Protea Park: 044 801 9111 ask for extension 2796 (Tuesday, Thursday)
New Dawn Park: 044 801 9111 ask for extension 2797
Rosedale: 044 803 9295
Rosemoor: 044 801 9379 (Monday, Wednesday, Friday)
Touwsranten/Wilderness/Kleinkrantz: 044 803 9280
Thembalethu: 044 801 9448

Thusong Centres are closed to the public, but other departments’ tenants are open as per their usual individual office hours.

Waboomskraal Thusong Centre: 044 886 0040
Thembalethu Thusong Centre: 044 801 9448
After hours emergencies: 044 801 6300

Community halls and venues are closed to the public. If you have made a booking for the festive season, please contact Rozendra Thysse on 044 8019111/5.
Acting Superintendent Halls: 060 823 3607 (on rotation with Maintenance)
Acting Superintendent Maintenance: 083 418 4588 (on rotation with Halls)


Human Settlements administration offices are closed  to the public.

For basic services (water and sanitation in informal areas) queries and complaints in informal settlements please contact 044 802 2003.
For assistance with emergency structures following disaster (fire, flooding etc) please phone 044 802 2029.
Queries and complaints for water leakages and sewerage complaints (indigent cases) can be reported at the office on above times, but preferably by phone on 044 801 9210/9994/9453 or or


Existing Housing Offices
Existing Housing offices are closed to the public.

Enquiries: 044 801 9113 or 044 801 9078


New Housing
New Housing Department (St Johns Street) offices are closed to the public.

Enquiries: 044 802 2003


Please note Town Planning, Building Control and  Property Management offices are closed  to the public.

Officials can be contacted by phone or email or can arrange a virtual Zoom or Microsoft Teams appointment with the relevant official to discuss any matters.

Town Planning General enquiries: 044 801 9477
Property Transfer Certificates: Marina Welman / 044 801 9171
Zoning Certificates: Lorraine Malangeni / 044 801 9477
Zoning Rectifications: Jeanne Fourie / 044 801 9138 and Ilané Huyser / 044 801 9550
Illegal Land Use Complaints: Robin Hector / 044 801 9475 and Mawethu Bonga / 044 801 9520

Online land use applications
Land use applications can be submitted online. See for more details.
Enquiries land use applications:
Erven ending with an even number (i.e. 0, 2, 4, 6, 8): Primrose Nako 044 801 9416
Erven ending with an odd number (i.e. 1, 3, 5, 7, 9): Marissa Arries 044 801 9473
Farm/portion numbers: Marina Welman 044 801 9171

Building Control
Building plans can be submitted online. See for more information.

Building Control General Enquiries 044 801 9370
Request for existing building plans (Registration Department):
Phindiswa Lingani: 044 801 9370
Sinazo Moshani: 044 801 9019
Musa Dyakop: 044 801 9166
Status on building plan approvals: Vasti Laws: 044 801 9509
Andrea Griessel: 044 801 9502

Please contact Building Inspectors directly during office hours:
James Vollenhoven: 076 823 0412
Fuzisa Siguba: 083 949 8651

Illegal activity: Nolan Noemdoe 083 757 3717

Property Management
Donald Gelderbloem: Manager Property Management 044 801 9073
Leasing of properties: Josephine Mpembe 044 801 9190
Sale of properties: René Hendricks 044 801 9472
General enquiries: Monique Isaks 044 801 9375

Economic Development
Offices closed to the public.
Business queries: 044 801 9146
Other queries: 044 801 2820 / 073 621 0099

IDP Office
Offices closed to the public.

Ronel Le Fleur: 044 801 9075 / 071 870 7887

Ward committee operations
Offices closed to the public.

Paulina Saaiman: 044 801 9074 / 060 579 6829

George Tourism Office
Open to the public, unless otherwise indicated due to temporary Covid-19 measures.

044 801 9295

Wilderness Tourism Office
Currently closed to the public due to Covid-19 measures

044 801 9295



The Finance Hall in the Main Building is open to the public, weekdays from 8am – 3.30pm unless otherwise indicated due to temporary Covid-19 measures.
Covid-19 protocols are in place and only six persons are allowed inside the Finance Hall at any given time.
Estimated waiting time of 20 minutes, depending on the type of queries for the customers ahead of you in the queue.


While electronic payments are recommended (see details below), the Finance Hall is open for account payments in addition to municipal account queries, opening of accounts, new connections, duplicate accounts, arrangements on arrears, indigent applications etc.

Printed municipal accounts are being issued every month. If you have not received your account by the due date of the 15th of each month, please contact us to forward an email copy or pay the monthly average amount. Online accounts via email have not been affected by lockdown. If you want to receive your account via email, please mail a request to

Ratepayers are requested to use one of the below-mentioned methods to make payments.
Accounts can be paid via electronic transfer (EFT – see details below), via pay@ mobile applications (see details below) and at Pick n Pay, Checkers, Shoprite, USave and SPAR.
Please take your most recent available account statement with you so that the shop can access the bar code that connects your payment to your GRG account number.


Meter readings
There will be no in-person reading of water meters in the current reading cycle, 17 November-17 December 2020, and billing for December will be an estimate based on users’ average water consumption.

This measure follows the appointment of a new service provider, Electro Cuts, who will commence its services for George Municipality on 1 January 2021 and will pick up the reading service as it applies from 17 December 2020. The contract of the previous service provider, Ikapa, expired 17 November 2020.

Consumers who have in the past sent water meter readings to Ikapa, must please note the change in email address for this purpose to  Online submissions of water meter readings are welcomed and can be provided via the above-email address by the 5th of each month along with the accountholder’s name, contact details and GRG account number.


Bank Details for electronic payment (please note bank details changed 1 December 2020)
First National Bank (FNB)
Account Type: Public Sector Cheque Account
Account Name: George Municipality
Account Number: 62869623150
Branch Code: 210554
Swift Code: FIRNZAJJ
Reference: your GRG account number
Proof of payment to be sent to


pay@ mobile applications
Download Masterpass, Snapscan or Zapper application on your mobile phone and complete your profile.
Load your credit or debit card.
To pay the account, open ‘Wallet’ inside the App you have downloaded and scan the QR code (the black square with the little squares inside it on the bottom right of your account).
Enter the amount you are going to pay and complete the transaction.
The App will confirm your successful, secure transaction.

You can also use the following link for payment of your account:
Click on the link and enter the Pay@ reference number (number starting with 11413) which appears on your account. Your customer information will appear with payment options to choose from.

Prepaid electricity purchases
The electricity token is automatically sent to the client via SMS or email.
Mobile apps belonging to banks also have a pre-paid electricity purchase function.
For prepaid enquiries please contact 044 873 5474.

General enquiries to or 044 801 9111.
Please provide your GRG account number with all enquiries.
Please note that limited assistance is available as personnel may be working offline.

Credit Control enquiries: 084 769 5635


The George Municipal Court is open to the public on weekdays 7.45am-4.30pm unless otherwise indicated due to temporary Covid-19 measures.
Enquiries: 044 801 9400

Cashier Hall is open to the public on weekdays 8am-4.30pm unless otherwise indicated due to temporary Covid-19 measures.

Fire: 044 752 1225
Switchboard and fault reporting: 044 752 1024
Tourism: 044 752 1076
Haarlem: 044 763 1013
After hours: 044 801 6300