Notices

Upgrading of this Street will impact road users from 08 June 2026 to Mid-September 2026

Please note that CAPITEC Bank clients may experience issues with payment to George Municipality via EFT (Electronic Funds Transfer).
CAPITEC Bank has recently corrected/updated their Public Recipients, therefore all CAPITEC account holders need to update their beneficiary status for George Municipality.

Please follow these steps to update George Municipality as a beneficiary:
1) Delete your current George Municipality beneficiary.
2) Create a new George Municipality beneficiary:
• search for George Municipality as the Institution name and click select,
• continue filling in the required information until the transaction is complete.

Should you require any assistance in updating George Municipality as a beneficiary, please feel free to contact our Finance offices on 044 801 9111/9002/9081.

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CAPITEC Bank-kliënte neem kennis!
Let asseblief daarop dat CAPITEC Bank-kliënte probleme ondervind met betaling aan George Munisipaliteit via EFT (Elektroniese Fondsoordrag).
CAPITEC Bank het onlangs hul Openbare Ontvangers reggestel/bygewerk, daarom moet alle CAPITEC -rekeninghouers hul begunstigdestatus vir George Munisipaliteit regstel.

Volg asb hierdie stappe om George-munisipaliteit as begunstigde reg te stel:

1) Skrap jou huidige George Munisipaliteit begunstigde.
2) Skep ‘n nuwe George Munisipaliteit begunstigde:
• soek na George Munisipaliteit as Instansie se naam en selekteer/kies,
• gaan voort met die invul van vereiste inligting totdat die transaksie voltooi is.

Indien u enige hulp benodig met die opdatering van George Munisipaliteit as begunstigde, kontak gerus ons Finansiële Dienste kantore by (044) 801 9111/9002/9081.

Please be advised that the service provider responsible for the servicing of the fire alarm system at the Main Building in York Street will be performing maintenance on the system today.

During the maintenance period, the fire alarm system may be activated intermittently. Staff and visitors are therefore requested not to be alarmed should the fire alarms sound at the Main Building in York Street until further notice.

We apologise for any inconvenience and appreciate your cooperation.

Please be advised that the service provider responsible for the servicing of the fire alarm system at the Main Building in York Street will be performing maintenance on the system today.

During the maintenance period, the fire alarm system may be activated intermittently. Staff and visitors are therefore requested not to be alarmed should the fire alarms sound at the Main Building in York Street until further notice.

We apologise for any inconvenience and appreciate your cooperation.

George Municipality warns residents and prepaid electricity users to remain vigilant against scammers advertising “cheap electricity units” on WhatsApp and social media platforms.
Fraudsters are currently circulating messages claiming to sell prepaid electricity units at unrealistic prices. These messages often advertise bulk electricity units for significantly reduced amounts and request payment via WhatsApp or private banking arrangements.

Examples of the fraudulent offers include:
* R350 – 1650 units
* R500 – 2500 units
* R600 – 3500 units
* R700 – 4500 units
* R800 – 5500 units
* R1000 – 7500 units
* R1500 – 10500 units
* R2000 – 12500 units

The scammers claim to provide electricity for all meter types, including:
* Eskom
* Conlog
* Municipal meters
* Citiq Prepaid
* MeterMate

Residents do not engage with these offers or make any payments to individuals advertising discounted electricity units via WhatsApp, SMS, social media, or phone calls.

Important to note:
* George Municipality does not sell electricity units via WhatsApp or social media.
* Electricity purchases must only be made through registered and authorised vendors or official municipal channels. See link for a full list of vendors: https://www.george.gov.za/financial-services/accounts/prepaid-electrical-meter/

* The Municipality will never request payment into private bank accounts for electricity purchases.
* Unrealistically cheap electricity unit offers are fraudulent and may result in financial loss or illegal token generation.
* Sharing meter numbers or personal information with scammers may compromise

Free Basic Water Allowance
Every residential account gets 6 kℓ of free water per month, this equates to (6kℓ x 12 months) = 72kℓ per year.
To make billing fair, and accurate the free water is now applied per day:
This means your free allowance depends on the number of days between meter readings, not just a fixed 6 kℓ per reading.

Examples
• 29-day reading: 29 × 0.197 kℓ ≈ 5.7 kℓ free
• 32-day reading: 32 × 0.197 kℓ ≈ 6.3 kℓ free
Small amounts on your bill (e.g., R2–R5) simply reflect water used above the free allowance.
• No extra charges
• No loss of free water
• Billing is now accurate and fair

System Estimates Reversal
When your meter reading is estimated and an actual reading is later obtained the system will automatically reverse all estimated charges from the date of the last estimate and recalculate your water consumption using the per-day method.

In this case, the system will reverse the December and January estimates and recalculate your total consumption from 15/10/2025 to 19/01/2026.

If we estimated that you used 44 (22+22) kilolitres, but the real reading later shows you actually used 62 kilolitres between the previous and current reading dates:
· The estimate is reversed.
· The system recalculates the period based on the actual 62 kilolitres.
· The difference appears on your next bill.
Previously, this correction was done manually via back-end journals. The new system automates it, making your billing more accurate, transparent, and fair.

Additional Information:
Customers may receive a statement that reflects water charges in line with the current tariff structure:
• George Emergency Level 3 tariffs: Up until 11 May 2026
• Haarlem and Uniondale Emergency Level 3 tariffs: Up until 11 May 2026

Please note that the Municipality is currently on Normal Water Tariffs effective from 12 May 2026.

Billing Implications
Residents and consumers are advised that the lifting of the Level 3 Emergency Water Tariffs may not result in a substantial reduction in the municipal water charges reflected on the May 2026 accounts. This is due to the fact that a number of meter reading routes had already been closed and processed prior to the effective implementation date of 12 May 2026.

Consequently, portions of the May 2026 billing cycle were still calculated in accordance with the previ-ously approved emergency water tariffs. Consumers are therefore expected to observe a more signifi-cant reduction in the water tariffs charged on accounts issued during the June 2026 billing cycle, when the revised tariffs will be fully incorporated across all billing routes.