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Author: Chantel Edwards

Burgemeester’s Brief – 18 Mei 2021

Ek het op Maandag ‘n onderhoud met ‘n joernalis van ‘n rekenmeesters-webblad gehad oor die verhouding tussen rekenmeesters en munisipaliteite en hoe rekenmeesters vir besighede kan help om die ekonomie uit te bou. Die joernalis het toe op ‘n stadium vir my gevra hoe die regmaak van slaggate in George hanteer word.

Ek het toe verduidelik hoe ons Munisipale-App gebruik kan word om klagtes aan te meld tesame met ‘n foto wat aangeheg kan word. Hierdeur kry die klagte dan die nodige aandag. Vir mense buite George is hierdie aksies heel vreemd. Ek vertel toe verder dat elke klagte ‘n verwysingsnommer toegeken word. Elke Vrydag is daar dan ‘n vergadering van die Dienslewerings Moniteringskomitee waar klagtes en hul afhandeling bespreek word. By die vergadering word die meer moeilike probleme bespreek om oplossings te vind.

Hierdie vergadering hanteer enigiets van oorgroeide bosse op erwe of rommel by bushaltes tot straatligte wat buite werking is. Die komitee wat hierdie klagtes hanteer vervul gevolglik ‘n belangrike rol om stelselmagtig toe te sien dat verbeteringe in dienslewering aangebring.

Die voordeel van die Munisipale-App is dat elke klagte wat aangemeld word ‘n verwysingsnommer toegeken word wat dan verseker dat die vordering op die werk opgevolg kan word. Rekord word ook gehou van soortgelyke klagtes wat gedurig plaasvind en gevolglik is dit moontlik om te verdere klagtes aan te spreek.

Die moniteringskomitee is dus deel van die ketting wat met die aanmelding van ‘n klagte op die Munisipale-App begin, waarna die betrokke Direktoraat  die klagte hanteer met die moniteringskomitee wat elke week ‘n oorsigrol speel oor die vordering.

Die Gemeenskaps-Direktoraat is tans baie bedrywig om ons dorp skoon te maak met ongeveer 180 tydelike werkers wat aangestel is. Onwettige stortings vind ook in baie wyke plaas wat ook gedurig aandag kry.

In sommige wyke word voormalige stortingsgronde in groente- of blommetuine omskep deur die gemeenskap wat daar woon. Dit is ‘n aanduiding dat gemeenskappe ‘n verskil kan maak om hul wyke te verbeter.

Ons het onlangs die geleentheid gehad om in Maraiskamp die sosialeverpligtings-projek van Kathaka RAW te gaan besigtig. Hierdie is ‘n projek wat ‘n privaat-maatskappy in samewerking met gemeenskaplede geloods het om te help om herwinbare rommel op te tel en daarna in “skips” te plaas. Die herwinbare goedere word verkoop met die vergoeding wat terugvloei na gemeenskaplede. Die maatskappy se aktiewe betrokkenheid word waardeer en is van groot waarde vir die Munisipaliteit.

Ander maatskappye kan beslis ook ‘n rol speel om toe te sien dat gemeenskappe eienaarskap neem van hul eie gebiede. Vennootskappe tussen die Munisipaliteit en besighede kan moontlik bydra tot die toekenning van speelgrond-toerusting aan gemeenskappe wat self verantwoordelikheid neem om hulle gebiede skoon te hou.

 

 

Lauren Waring is new Director Planning and Development

George Municipality welcomes Lauren Waring as new Director Planning and Development.

Ms Waring returns to the Southern Cape from Drakenstein Municipality (Paarl) where she had been Executive Director Planning and Development since 2016. She is the former Municipal Manager of Knysna Municipality, where she had also previously been Director Community Services and Director Planning and Development, respectively, and is the former Deputy Director of the Regional Land Claims Commission responsible for the Western and Southern Cape. She has worked in the Southern Cape since 1996 and is no newcomer to George and surrounds.

George Acting Municipal Manager Dr Michele Gratz said Ms Waring had specialised skills, advance leadership experience and extensive knowledge of the region that would be of great value to George and the Southern Cape. “George Municipality is serious about the long-term sustainability of this city, which we regard as one of the most important socio-economic players in the province. We look forward to the development of this important directorate under her leadership,” said Dr Gratz.

Amongst other qualifications, Ms Waring holds an Honours degree in Sociology and a Masters degree in Town and Regional Planning from the University of Stellenbosch. She has fifteen years senior leadership experience, eleven years’ experience in national government and extensive experience in the development and land sector including inter-stakeholder negotiations on national and international level. Lauren has consulted to government and the private sector on a broad range of projects and held positions on several boards.

“I am so excited to be part of #TeamGeorge. George has immense untapped potential. We have pristine beauty, a competitive and diverse economy, excellent connectivity and accessibility, all within a well-governed city. One of my primary focusses will be to expedite development and investment opportunities while ensuring economic dynamism, quality of life for all and long-term sustainability. It is such an honour to be able to work for my hometown.”

She returns to her home outside Wilderness and is the proud mother of 17-year-old Nina. Both adore travelling, hiking and art.

The George Municipality Directorate Planning and Development comprise the departments Town Planning, Building Control, Integrated Development Planning (IDP) and Performance Management, Economic Development and Tourism.

MISS THE QUEUES – YOU CAN RENEW YOUR MOTOR VEHICLE LICENCE NOW  

Due to the hard lockdown period from 27 March 2020 – 31 May 2020, the National  Department of Transport made the decision to move all motor vehicle license renewals, expiring in this timeframe to 31 August 2020. This has however resulted in little, to no motor vehicle licenses expiring a year later in 2021 (March, April and May).

The George Motor Vehicle licensing office is expecting a massive influx of license renewals from August 2021 onwards and would like to encourage members of the public to renew their motor vehicle licenses during the months of May, June and July, to avoid the long queues expected later in the year.

If your license disk expires later in the year, you will pay a pro-rata fee (not the annual license fee) and your new license disk will be valid for a year from the payment date.  You can also pay your motor vehicle license online, see details of how to do so below.

Please contact the motor vehicle license office at (044) 801 9310 to inquire as to the pro-rata amount payable for your license disk.


Motor Vehicle Registration and Licencing
Hibernia Street (next to train station) 044 801 9310
Open to the public weekdays 8am-3pm, except Wednesdays when closed at 2pm due to compulsory training, or if otherwise indicated as per Covid-19 measures.

Access control is from the gate at the street, when necessary.

Please consider ONLINE RENEWAL of vehicle licenses as per details below instead of in-person renewals at the vehicle licencing centre as Covid-19 regulations significantly impacts on the amount of people that can be served in a day.

Bulk transactions are being handled separately or after hours when required. Pregnant women, the elderly and disabled can pre-arrange preferential treatment by calling 044 801 9310.

While vehicle licence RENEWALS CAN be done online, the REGISTRATION of vehicles CANNOT be done online as RICA requirements stipulate that the owner of the vehicle must physically appear in front of the official and the documentation must be original – this is, among other things, a measure against fraudulent registration of vehicles.

ONLINE ELECTRONIC PAYMENT OF VEHICLE LICENCE RENEWALS
1. The customer starts by registering a profile online at https://online.natis.gov.za/#/ or download the RTMC mobile application for Android from Google PlayStore.
2. Choose between registering as an individual or business.
The following information will be required:
Individual: initial, name, surname, ID number, driving license number, contact details via mobile phone or email.
Organisation: name of business, ID number of proxy, driving license number of proxy, contact details via mobile phone or email.
3. A one-time pin will be sent to your email or mobile phone number, which you must enter online.
4. Go to the ‘View motor vehicle renewals’ section and verify the information of the vehicle for which you are renewing the licence.
5. Access and/or download your electronic motor vehicle license RENEWAL NOTICE (also known as a MVL2 notice).
6. If your licence disk is valid but near expiry or if it has expired but is still in the 21-day grace period after expiry, the amount for the renewal of your vehicle will be on the notice.
7. If your license has already expired beyond the grace period, it will not indicate an amount on the system and clients must please phone the George Motor Vehicle Licensing office at 044 801 9310 to confirm the amount due.
8. Pay the amount due into the George Municipality, FNB Public Sector Cheque Account, Number 62869623150 (Branch Code 210554). Use the relevant vehicle license number as a reference such as CAW ###### / Private number ##### WP.
9. Email the proof of payment to payments@george.gov.zaand mvr@george.gov.za. Please note the forementioned email addresses are no-reply addresses and are set up for proof of payments only and cannot be used for enquiries. Please phone 044 801 9310 for enquiries.
10. Keep a copy of your proof of payment in the relevant car until you receive your license disk but keep your expired disk on your window in the meantime. Traffic law requires officials to still issue you with a ticket for displaying an invalid disk, but you can appeal the fine and submit the proof of payment as part of your request to have the fine cancelled (details for the appeal process is on the back of the fine).
11. Once payment reflects on the municipality’s bank statement, the vehicle license will be processed, and you will be contacted to arrange collection. Please do not collect unless pre-arranged and notified via telephone – you won’t have to queue in the transaction lines when you collect.

If you want the licence posted to you, please give the person who phones you the address to which you require it posted.

Licences that have not been collected within two weeks from the notification phone call, will be posted to the address listed on the NaTIS system – onus is on the vehicle owner to ensure the correct address is logged on the national system. The turnaround time for online license renewals is about two weeks.

 

Smoke detectors and fire blankets for Touwsranten

George Fire and Rescue Services are currently installing 500 smoke detectors and handing out fire blankets as part of fire safety and awareness in Touwsranten.

George Chief Fire Officer Neels Barnard said the community’s location in a high-vegetation zone among farms and plantations outside Wilderness made it vulnerable to wildland fires. “The municipality recognised the risk some years ago and has created and maintained firebreaks around the settlement for some time but decided to address fire risk at homes as well.

“The municipality has a longstanding relationship with Western Cape Disaster Risk Management (WCDRM), which had done risk assessment in the Wilderness, Hoekwil and Touwranten areas late last year. The WCDRM affirmed the village’s vulnerable status and sponsored fire detectors for the estimated 500 structures, mostly RDP housing.

“The project was boosted by the availability of 700 fire blankets, originally donated via Oakhurst Insurance as part of an extended schools outreach programme that had been halted due to Covid-19.”

George Fire department launched the Touwsranten structural fire safety project on 26 April, going door-to-door installing fire detectors, handing out fire blankets and doing fire awareness in the community during available shifts. Circumstances-permitting, every legal formal and informal household in Touwsranten will have a smoke detector installed over the next six weeks. Firefighters install the unit, test that it is working and show inhabitants how to use and maintain the detector.

The initiative has already reaped fruits with at least one housefire prevented just a week after installation at a house in Amarula Street. Homeowner Liezel Barnard said the smoke detector had gone off in the kitchen while her teenage daughters were attending to a smaller child in the adjacent room. “The smoke detector went off before the house could catch fire and a neighbour, who could hear the alarm from next door, came rushing over to help the girls. He had the fire safety and smoke detector training the week before and I had not yet had a chance to show my girls what to do if the alarm went off. Now they know what to do and I am rest-assured that the detector works. The fire department is tops – they even revisited us to ensure that the detector was reset properly,” said Ms Barnard.

The battery-operated smoke detectors have an estimated 10-year lifespan and included a 9V battery (rectangle-shaped), which should ideally be replaced every six months but can last for years. Usually fixed to the roof in the living area of the IDP house, the detector is designed to make a loud, high-pitched sound when a concentration of smoke reaches the detector.

This project is another step in an ongoing initiative to expand fire support and safety to the extended Wilderness community, which includes the new satellite fire station current being built next to the local police station. The area is currently being served from the main fire station in the George CBD. The new double-storey facility near the N2 in Wilderness, which will be manned 24/7, is expected to be ready for occupation in July 2021.

Caption
George firefighter Wilton Oktober tests the smoke detector installed at the house of this Touwsranten resident (name not available).

GEORGE MUNICIPALITY SERVICES DURING COVID-19

Latest update: 11 May 2021  (current Level 1 amended)

George Municipality hereby confirms that it is open for business, services are being rendered and administration buildings are open except for halls, venues and sport stadiums.

While in-person services are rendered where required, we appeal to the public to consider doing transactions and business online, per telephone or via email to avoid coming to the municipality in person and helping to reduce the risk of spreading the virus. During the Covid-19 crisis period, certain staff may be working from home or on rotation, which means contact details and office hours of some services may differ from usual operations. Please see below for more details per directorate.

Please note access to all municipal buildings by members of the public, when open, is subject to Covid-19 protocols which include registration, temperature-checking, sanitising of hands and always wearing a face mask.

Depending on the size of foyers and reception areas, the number of people allowed into a specific department or section may differ and you will be advised accordingly upon arrival. We kindly request the public to be patient and to allow for extra waiting time.

GENERAL
Depending on the requirements of a specific department, staff are working on rotation or from home, and access by the public may be limited.
Please phone or email as far as possible as per details below.

Switchboard: 044 801 9111
All after-hours George Municipality emergencies: 044 801 6300
General public email for all matters: gmun@george.gov.za
Garden Route District Municipality Disaster Management emergencies: 044 805 5071 (all hours)

PROTECTION SERVICES
Protection Services administration offices are closed to the public.
Law Enforcement is open to the public, but limited to the foyer, one person at a time.
Fire emergencies only: 044 801 6311 (all hours)
General fire department enquiries: 044 801 6300
Law Enforcement: 044 801 6350/89
Anti-Land Invasion: 044 801 6310
GIPTN PTOO: 044 801 6345
All after-hours emergencies: 044 801 6300

Traffic Department Offices, Driving and Learners Licences:
Mission Street, Pacaltsdorp 044 878 2400
Open to the public Monday to Friday 8am-3pm unless otherwise announced as per Covid-19 measures.

The department is open for new appointments for driving and learner’s licences as per usual rules (see Driving and Learners Licence section under Protection Services at www.george.gov.za for details).

Pick-up times for newly issued driving licences from the Pacaltsdorp offices: Monday to Friday 8am to 3pm, except if your confirmation SMS indicates a Saturday collection opportunity. Please bring your ID document and show the pick-up confirmation SMS to the official at the entrance.

Please note that learner’s licences, driving licences, temporary driving licences and professional driving permits which expired from 26 March 2020 up until 31 December 2020 are deemed valid and validity is extended for a further grace period ending 31 August 2021. 

Traffic fines
To pay your traffic fines online, use the account details below and use the traffic fine number printed on the fine as reference.
Bank: First National Bank (FNB)
Account Name: George Municipality
Account Type: Public Sector Cheque Account
Account Number: 62869623168
Branch Code: 210554
Swift Code: FIRNZAJJ

Vehicle Testing Station
Hibernia Street (next to train station) 044 801 9312
Open to public Monday to Friday 8am-3pm, access control from gate at the street.

Motor Vehicle Registration and Licencing
Please note the email addresses for proof of payment of online payments have changed.
Hibernia Street (next to train station) 044 801 9310
Open to the public weekdays 8am-3pm, except Wednesdays when closed at 2pm due to compulsory training, or if otherwise indicated as per Covid-19 measures.
Access control is from the gate at the street, when necessary.

Please consider ONLINE RENEWAL of vehicle licenses as per details below instead of in-person renewals at the vehicle licencing centre as Covid-19 regulations significantly impacts on the amount of people that can be served in a day.Bulk transactions are being handled separately or after hours when required. Pregnant women, the elderly and disabled can pre-arrange preferential treatment by calling 044 801 9310.

While vehicle licence RENEWALS CAN be done online, the REGISTRATION of vehicles CANNOT be done online as RICA requirements stipulate that the owner of the vehicle must physically appear in front of the official and the documentation must be original – this is, among other things, a measure against fraudulent registration of vehicles.

ONLINE ELECTRONIC PAYMENT OF VEHICLE LICENCE RENEWALS
1. The customer starts by registering a profile online at https://online.natis.gov.za/#/ or download the RTMC mobile application for Android from Google PlayStore.2. Choose between registering as an individual or business.
The following information will be required:
Individual: initial, name, surname, ID number, driving license number, contact details via mobile phone or email.
Organisation: name of business, ID number of proxy, driving license number of proxy, contact details via mobile phone or email.
3. A one-time pin will be sent to your email or mobile phone number, which you must enter online.
4. Go to the ‘View motor vehicle renewals’ section and verify the information of the vehicle for which you are renewing the licence.
5. Access and/or download your electronic motor vehicle license RENEWAL NOTICE (also known as a MVL2 notice).
6. If your licence disk is valid but near expiry or if it has expired but is still in the 21-day grace period after expiry, the amount for the renewal of your vehicle will be on the notice.
7. If your license has already expired beyond the grace period, it will not indicate an amount on the system and clients must please phone the George Motor Vehicle Licensing office at 044 801 9310 to confirm the amount due.
8. Pay the amount due into the George Municipality, FNB Public Sector Cheque Account, Number 62869623150 (Branch Code 210554). Use the relevant vehicle license number as a reference such as CAW ###### / Private number ##### WP.
9. Email the proof of payment to payments@george.gov.zaand mvr@george.gov.za. Please note the forementioned email addresses are no-reply addresses and are set up for proof of payments only and cannot be used for enquiries. Please phone 044 801 9310 for enquiries.
10. Keep a copy of your proof of payment in the relevant car until you receive your license disk but keep your expired disk on your window in the meantime. Traffic law requires officials to still issue you with a ticket for displaying an invalid disk, but you can appeal the fine and submit the proof of payment as part of your request to have the fine cancelled (details for the appeal process is on the back of the fine).
11. Once payment reflects on the municipality’s bank statement, the vehicle license will be processed, and you will be contacted to arrange collection. Please do not collect unless pre-arranged and notified via telephone – you won’t have to queue in the transaction lines when you collect.

If you want the licence posted to you, please give the person who phones you the address to which you require it posted.

Licences that have not been collected within two weeks from the notification phone call, will be posted to the address listed on the NaTIS system – onus is on the vehicle owner to ensure the correct address is logged on the national system. The turnaround time for online license renewals is about two weeks.

CIVIL ENGINEERING SERVICES
Administration offices (old City Hall) and Customer Services (corner York and Progress Streets) remain closed to the public.
Urgent appointments that cannot be dealt with via online meetings on MS Teams or other electronic means will be attended to by prior arrangement. Please phone 044 801 9354 or 044 801 9277 to obtain relevant email address.

Report water leaks and burst pipes, sewerage blockages, leaks and spillages and urgent road and stormwater issues to:
044 801 9262/6 (7.45am-4.30pm)
044 801 6300 (after hours)
Estimated response times are 24-48 hours from recorded time of complaint at the above numbers.

ELECTROTECHNICAL SERVICES
Services continue as usual and the administration offices are open to the public weekdays 7.45-4.30pm.
Two people are allowed in the foyer at any given time and members of the public will be allowed into offices following screening at the security desk.
Planned maintenance continues and essential repairs for which planned outages are required will be communicated.

Please report power outages, broken street lights and faulty traffic lights to:
044 801 9222 (7.45am-4.30pm)
044 801 9202
044 801 6300 (after hours)
Estimated response times from recorded time of complaint at above numbers:
Low voltage electricity – within 24 hours.
High voltage electricity faults – can be longer than 24 hours depending on type of fault.
Street lights – three to four weeks.
Pre-paid electricity queries to Itron/Ontec: 044 873 5474 (8am-4pm).

COMMUNITY SERVICES
Community Services Administration, 82 Meade Street, is open to the public on weekdays 7.45am-4.30pm unless otherwise indicated as per temporary Covid-19 measures.
One person is allowed in the foyer at any given time.

Please contact the specific person via telephone or email as listed below to arrange for online meetings if necessary. Face-to-face meetings with officials by appointment only.

Reception/all departments: 044 802 2900 ccunningham@george.gov.za or ykibido@george.gov.za
Office of the Director: 044 802 2904 and imlubbe@george.gov.za
Parks and Recreation complaints: 044 802 2921 and bmbondweni@george.gov.za
Uncollected BLACK bags 044 802 2900/20/27 or ymali@george.gov.za / jstuurman@george.gov.za
Uncollected GREEN and BLUE bags: 044 878 0688/ lgewaste@george.gov.za mabotha@george.gov.za /jstuurman@george.gov.za
Environmental Health: anontshikiza@george.gov.za / tabotha@george.gov.za
Transfer Station: edraghoender@george.gov.za

Landfill Site and Transfer Station, Airport Road, open to public weekdays 7am-6pm and Saturdays 7am-1pm. Covid-19 protocols in place, bring your own pen to sign in for extra safety.  edraghoender@george.gov.za

Street cleaning crews continue to operate in and around the CBD and entrance roads to the city at selected hours, seven days a week.

Public toilets at the CBD taxi rank and Doneraile Square are open every day, toilets at Shoprite are open on weekends.

Please report illegal dump sites to 044 802 2900 or aapril@george.gov.za or kvstoffels@george.gov.za. The municipality appeals to communities to remain safe and to not dump waste, which is illegal and can be hazardous to their health.

Attendance of funerals is limited to 100 persons or less provided that no more than 50 percent of the capacity of a venue is being used. Attendees must observe a distance of at least 1.5m, wear face masks and adhere to all health protocols. Night vigils and ‘after-tears’ are not allowed. Visitation to cemeteries by small groups are allowed at weekends provided that all Covid-19 protocols are observed.

Municipal sport facilities and public swimming pools are closed to the general public but open to sport federations and associations with approved ministerial plans. Most municipal sporting facilities are multi code facilities used by a variety of codes and clubs and this should be factored in when compiling safety plans for the respective venues.

Take note that neither the compliance nor the policing of compliance to the conditions set out for the return to sport is the responsibility of the George Municipality and includes, but is not limited to, the amount of people allowed on the premises, screening and sanitation of those involved, the wearing of masks etc. 
Enquiries Gerald de Villiers 044 801 9488/gdevilliers@george.gov.za

Community Development offices behind the Main Building are open on weekdays 7.45am-4.30pm. Contact 044 802 2000 or ejcorner@george.gov.za

The municipality continues to support 129 municipal soup kitchens. Strict social distancing and hygienic practices apply. Emergency essential social services enquiries 072 693 3488.

The Extended Public Works Programme (EPWP) unit is open to the public by appointment only, weekdays 7.45am-4.30pm. Contact 044 802 2010 or gesau@george.gov.za to arrange appointments or phone 072 070 7234 for emergencies only.

EPWP Unemployment Data Base Registration and Enquiries: Charlton Van Wyk 044 802 2011/2036 chvanwyk@george.gov.za
CIDB (Construction Industry Development Board) Grade 1 Registration: Thembakazi Silimeni 044 802 2012 tsilimeni@george.gov.za
Central Supply Data Base registrations daily at the office but by appointment only as above.

All libraries are open with protocols in place. Opening hours remain reduced and admittance to the George Main Library remains by appointment only, while community libraries are access-restricted based on the amount of people inside the library according to the size of the facility.

A new service is available in which patrons can select books via the online library portal (see details below) and email a list of materials they want to loan. Librarians will make up piles of available materials and arrange a time for collection. You can also phone your librarian to inquire about a book-by-phone service.

Library services remain limited as follows:

Issue and return of books.
Ten books per library member for lending period of a month at a time.
Admittance to adults and children older than 12.
Children’s section is closed to children, but adults can take out books on behalf of children.
Research and reference services arranged by phone and/or email.
Internet services – preference given to pre-booked patrons, maximum two people at any given time.
Study area limited in compliance with regulations.
Wearing of masks and sanitising of hands are compulsory.
Your temperature will be taken before entering the library area, no admittance if it is 37.5C and higher.
Library materials handed in will be quarantined for 72 hours as per national and Western Cape safety standards and plastic covered materials wiped with sanitiser before being made available for loan.

Avontuur Library: 044 752 3351 avontuurbiblioteek@gmail.com – Monday 12pm-3pm, Tuesday 11am-2pm, Wednesday and Thursday 10am-1pm.
Blanco Library: 044 870 7047 gmblancobib@gmail.com – Monday to Friday 9am-4.30pm
Conville Library: 044 801 9320 Jrhode1@george.gov.za – Monday 9am-4.30pm
George Library: 044 801 9288 mluyenge@george.gov.za – Monday to Friday 9am-4.30pm, Saturday 9am-12pm
Haarlem Library: 044 763 1023 shonisemichels@yahoo.com – Monday, Thursday and Friday 2pm-5pm, Tuesday and Wednesday 2pm-5pm
Noll Library: 044 745 1014 dieprivierprim@gmail.com – Monday and Wednesday 12pm-3pm, Saturday 9am-12pm
Pacaltsdorp Library: 044 803 9340 pacsbib@george.org.za – Monday to Friday 9am-4.30pm
Thembalethu Library: 044 803 9260 xakortman@george.gov.za – Monday to Friday 9am-4.30pm
Touwsranten Library: 044 803 9285 touwsbib@george.org.za – Monday to Friday 9am-4pm
Uniondale Library: 044 752 1024 fortuinelton@yahoo.com – Monday to Friday 10am-4.30pm
Waboomskraal Library: angiefigeland@gmail.com – Monday to Friday 10am-2pm

George Municipality library portal link: wc.slims.gov.za/desktop/desktopwcgeplge
You can search online according to author, title, subjects, keyword, publisher or ISBN number.
Type in your library number on your card to check your library materials status including due date and opportunity to renew your books yourself.

 

CORPORATE SERVICES
Records are open to the public weekdays 8am-4.30pm unless otherwise announced as per temporary Covid-19 measures.
Central Records Main Building:  044 801 9286/9431/9125/9178
Building Plan Records (corner York and Progress Streets) 044 801 9367
Emergency Records Queries Only: Timothy Craak 082 459 4522

 

Area offices are open to the public on weekdays 8am- 4.30pm and contactable telephonically  as per below list unless otherwise announced as per temporary Covid-19 measures.
After-hours emergencies to 044 801 6300.

Covid-19 protocols are in place and thresholds apply as to how many people are allowed into each applicable building.

Services available at area offices and service points include reporting essential services faults such as water and electricity problems, all other municipal complaints, account inquiries, indigent applications, housing waiting list enquiries, property valuation roll queries and general inquiries.
Blanco: 044 803 9275
Conville: 044 803 9261
Pacaltsdorp: 044 803 9286
Protea Park: 044 801 9111 ask for extension 2796 (Tuesday, Thursday)
New Dawn Park: 044 801 9111 ask for extension 2797
Rosedale: 044 803 9295
Rosemoor: 044 801 9379 (Monday, Wednesday, Friday)
Touwsranten/Wilderness/Kleinkrantz: 044 803 9280
Thembalethu: 044 801 9448

Thusong Centres reception are open weekdays 8am-4.30pm.
Waboomskraal Thusong Centre: 044 886 0040
Thembalethu Thusong Centre: 044 801 9448
After hours emergencies: 044 801 6300

Community halls and venues are closed to the public. Enquiries to Rozendra Thysse on 044 8019111/5 or rsthysse@george.gov.za and Alwyn Joseph 044 801 9005.
Acting Superintendent Halls: 060 823 3607 (on rotation with Maintenance)
Acting Superintendent Maintenance: 083 418 4588 (on rotation with Halls)

Human Resources offices are closed to the public unless otherwise arranged, HR functions continue. Enquiries to HRAdmin@george.gov.za

 

HUMAN SETTLEMENTS
Human Settlements administration offices are open to the public weekdays 7.45am-4pm. Covid-19 protocols are in place and only two people are allowed into the foyer at any given time.

For basic services (water and sanitation in informal areas) queries and complaints in informal settlements please contact 044 802 2003.
For assistance with emergency structures following disaster (fire, flooding etc) please phone 044 802 2029.
Queries and complaints for water leakages and sewerage complaints (indigent cases)can be reported at the office on above times, but preferably by phone on 044 801 9210/9994/9453 or pshelane@george.gov.za or ddlouw@george.gov.za

Existing Housing Offices
Existing Housing offices are open to the public weekdays 7.45am-4pm.
Covid-19 protocols are in place and only two people are allowed into the foyer at any given time.
Enquiries: 044 801 9113 or 044 801 9078

New Housing
New Housing Department (St Johns Street) offices are open to the public weekdays 7.45am-4pm.
Covid-19 protocols are in place and only two people are allowed into the foyer at any given time.
Please note only the person making the enquiry will be allowed access.
There may be a waiting period and/or the person can leave their contact details and enquiry on the form provided at the security point where after an official will make contact.
Enquiries: 044 802 2003

 

PLANNING AND DEVELOPMENT
Please note Town Planning, Building Control and Property Management offices are closed until further notice but officials can still be contacted by phone or email or can arrange a virtual Zoom or Microsoft Teams appointment with the relevant official to discuss any matters.

Town Planning General enquiries: 044 801 9477

Property Transfer Certificates: Marina Welman mhwelman@george.gov.za / 044 801 9171
Zoning Certificates: Lorraine Malangeni lxmalangeni@george.gov.za / 044 801 9477
Zoning Rectifications: Jeanne Fourie jfourie@george.gov.za / 044 801 9138 and Ilané Huyser ihuyser@george.gov.za / 044 801 9550
Illegal Land Use Complaints: Robin Hector rlhector@george.gov.za / 044 801 9475 and Mawethu Bonga mbonga@george.gov.za / 044 801 9520
Neighbouring property owner address details: Marisa Arries 044 801 9473 marries@george.gov.za

 

Land use applications
Submit Land use applications: town.planning.application@george.gov.za
Town Planning Complaints: town.planning.complaints@george.gov.za
Land use applications can be submitted as per instruction sheets on website. See ‘Covid 19 Level 1 Land Use Applications Submission Guidelines – March 2021’ and ‘Public Participation Instructions Covid 19 Level 1 – March 2021’ on the link https://www.george.gov.za/george-documents/land-use-applications/land-use-submissions/

Enquiries land use applications as below:
Erven and farm portions ending with an even number (i.e. 0, 2, 4, 6, 8): Primrose Nako 044 801 9416 pnako@george.gov.za
Erven and farm portions ending with an odd number (i.e. 1, 3, 5, 7, 9): Marina Welman 044 801 9171 mhwelman@george.gov.za 

Building Control
Building plans can be submitted online. See https://www.george.gov.za/planning-development/building-control/ for more information.
Building Control General enquiries: 044 801 9019 / 044 801 9370 / 044 801 9166
Building Control Complaints: building.control.complaints@george.gov.za
Request for existing building plans (Registration Department):
Phindiswa Lingani: 044 801 9370 pmlingani@george.gov.za
Sinazo Moshani: 044 801 9019 smoshani@george.gov.za
Musa Dyakop: 044 801 9166 mdyakop@george.gov.za
Status on building plan approvals: Vasti Laws: 044 801 9509 vnlaws@george.gov.za
Andrea Griessel: 044 801 9502 agriessel@george.gov.za

Please contact Building Inspectors directly during office hours:
James Vollenhoven: 076 823 0412
Fuzisa Siguba: 083 949 8651

Erasmus Supra: 083 675 4472
Illegal activity: Nolan Noemdoe 083 757 3717

Property Management
Donald Gelderbloem: Manager Property Management 044 801 9073 dmgelderbloem@george.gov.za
Leasing of properties: Josephine Mpembe 044 801 9190 jmpembe@george.gov.za
Sale of properties: René Hendricks 044 801 9472 rehendricks@george.gov.za
General enquiries: Monique Isaks 044 801 9375 misaks@george.gov.za

Economic Development
Cathedral Square office is open to the public 9am-4pm, strict protocols apply.
Business queries: Joan Shaw 081 412 9995
Other queries: 044 801 2820 bduplessis@george.gov.za

Worker Collection Point is open to the public, strict protocols apply.
Worker Collection Point, food gardens and informal traders enquiries:
Amy Kearns 044 801 9173 / 073 621 0099 akearns@george.gov.za

IDP Office
Closed to the public but contactable during office hours.
Ronel le Fleur: 044 801 9075 / 071 870 7887 rlefleur@george.gov.za

Ward committee operations
Closed to the public but contactable during office hours.
Paulina Saaiman: 044 801 9074 / 060 579 6829 pasaaiman@george.gov.za

George Tourism
Open to the public weekdays 8.30am-4.30pm, strict protocols apply.
044 801 9295 info@visitgeorge.co.za

Wilderness Tourism
Open to the public weekdays 8.30am-4.30pm, strict protocols apply.
044 877 0045 info@visitgeorge.co.za

 

FINANCE
The Finance Hall in the Main Building is open to the public weekdays from 8am-3.30pm.
Covid-19 protocols are in place and only six people are allowed inside the Finance Hall at any given time.
Estimated waiting time is 20 minutes depending on the type of queries of the customers ahead of you in the queue.

While electronic payments are recommended (see details below), the Finance Hall is open for account payments in addition to municipal account queries, opening of accounts, new connections, duplicate accounts, arrangements on arrears, indigent applications etc.

Printed municipal accounts are being issued every month. If you have not received your account by the due date of the 15th of each month, please contact us to forward an email copy or pay your monthly average amount. Online accounts via email have not been affected by lockdown. If you want to receive your account via email please mail a request to accounts@george.gov.za.

Ratepayers are requested to use one of the below-mentioned methods to make payments.
Accounts can be paid via electronic transfer (EFT – see details below), via pay@ mobile applications (see details below) and at Pick n Pay, Checkers, Shoprite, USave and SPAR.
Please take your most recent available account statement with you so that the shop can access the bar code that connects your payment to your GRG account number.

 

Meter readings
Online submissions of water meter readings are welcomed and can be provided via the below email address along with the accountholder’s name, contact details and GRG account number.

Please note that meter readings are done per area at different times of the month and it is important that your meter reading email is submitted around the same time as your area’s reading time. Please check the date of the previous reading at the bottom of your account to determine your meter reading slot. A new service provider, Electro Cuts, has commenced water meter reading services for George Municipality

Consumers must please note the change in email address  to meterreadings@george.gov.za.
Enquiries: accounts@george.gov.za

 

Bank Details for electronic payment (please note bank details changed 1 December 2020)
The old account is being phased out so please amend as soon as possible. For now it is still active and payments made so far will have been received.

If you have a debit order on your account, details will automatically be updated. If you have created an account for online banking, please delete the old account and create a new one with the details as below.

First National Bank (FNB)
Account Type: Public Sector Cheque Account
Account Name: George Municipality
Account Number: 62869623150
Branch Code: 210554
Swift Code: FIRNZAJJ
Reference: your GRG account number
Proof of payment to be sent to payments@george.gov.za

 

pay@ mobile applications
Download Masterpass, Snapscan or Zapper application on your mobile phone and complete your profile.
Load your credit or debit card.
To pay the account, open ‘Wallet’ inside the App you have downloaded and scan the QR code (the black square with the little squares inside it on the bottom right of your account).
Enter the amount you are going to pay and complete the transaction.
The App will confirm your successful, secure transaction.

You can also use the following link for payment of your account:
https://payat.io/qr/11413
Click on the link and enter the Pay@ reference number (number starting with 11413) which appears on your account. Your customer information will appear with payment options to choose from.

 

Prepaid electricity purchases
www.prepaid24.co.za
https://home.ontec.co.za
www.ipay.co.za
The electricity token is automatically sent to the client via SMS or email.
Mobile apps belonging to banks also have a pre-paid electricity purchase function.
For prepaid enquiries please contact 044 873 5474.


General enquiries 
to accounts@george.gov.za or 044 801 9111.
Please provide your GRG account number with all enquiries.
Please note that limited assistance is available as personnel may be working offline.


Credit Control enquiries:
 044 801 9111

 

MUNICIPAL COURT
The George Municipal Court is open to the public on weekdays 7.45am-4.30pm unless otherwise indicated due to temporary Covid-19 measures.

Please note the office of the Clerk of the Court is closed every day 1pm-1.45pm for representations and other transactions.
Enquiries: 044 801 9400

 

UNIONDALE/HAARLEM
Offices are open to the public on weekdays 7.45am-4.30pm (not open over lunch 1pm-1.45pm) unless otherwise indicated due to temporary Covid-19 measures.

Fire: 044 752 1225
Switchboard and fault reporting: 044 752 1024
Tourism: 044 752 1076
Haarlem: 044 763 1013
After hours: 044 801 6300

GARDEN ROUTE HEALTH PLATFORM UPDATE

The Garden Route district has vaccinated 7871  healthcare workers as of 13 May 2021 as part of the district’s roll-out of the Sisonke vaccination programme.

The Western Cape Department of Health will officially launch the province’s Phase 2 vaccination rollout on 17 May in the Metro focusing on over 60s. Over the next few weeks, more vaccination sites will come online, including Rural sites (Garden Route). These sites and dates will be communicated as they come online.

We would like to advise citizens on what to expect as we move forward during this phase. We encourage those over 60 to register for the vaccine.  To register, please visit www.westerncape.gov.za and click on the link, or Dial *134*832# and follow the prompts (FREE on all South African Networks), or WhatsApp the word REGISTER to 0600 123 456.

If you are over 60 and registered for your COVID-19 vaccine, you can expect:

  • An SMS confirming your registration.
  • A second SMS 2 – 3 weeks later with an appointment date and the place.
  • Get vaccinated with your first dose.
  • Proof of vaccination card.
  • An appointment date for your second dose.

As we move forward with phase 2, remember to:

  • take your ID and present second SMS on the scheduled day.
  • Arrive on the scheduled day of your booking. Not on a different day.
  • Walk-ins are not permitted.

 

CURRENT COVID-19 STATS GARDEN ROUTE
We have noted an increase in COVID-19 cases in almost all sub-districts. Help us to keep our loved one safe by avoiding crowded places, close-contact settings and confined and enclosed spaces. Always wear a mask when in public, wash your hands, don’t touch your face, keep 1.5m apart, cover your cough and stay home when sick.

Stats for 13 May

Sub-district TOTAL Active Recovered Deaths
Bitou 2 787 29 2 658 100
George 12 124 98 11 571 455
Hessequa 1 974 7 1 863 104
Kannaland 902 13 845 44
Knysna 4 846 22 4 667 157
Mossel Bay 7 504 93 7 204 207
Oudtshoorn 4 116 60 3 770 286
Sub-total 34 253 322 32 578 1 353

 

#LetsDoThis, Western Cape

Road upgrades across George to benefit all

Road upgrades across George are set to benefit road users from all communities.

George Municipality Acting Civil Engineering Services Director Lionel Daniels said four major road upgrades were in different phases of implementation in Thembalethu, Lawaaikamp, Rosedale and the city centre. “All these roads are important arterials in high activity zones with many pedestrians, trucks and public transport.

“The municipality is grateful for additional income sources such as provincial and national grants that have enabled us to upgrade overall infrastructure and pedestrian experience, which ultimately benefit business, promote investment and improve quality of life,” said Mr Daniels.

The upgrades in Wellington Street, another in this series of ongoing upgrades, is also finally reaching completion – weather and circumstances-depending, Wellington is expected to reopen Friday (14 May 2021).

Tabata Street, Thembalethu
The first phase of major road infrastructure upgrades in Tabata Street, Thembalethu, started in March.

The project comprises five phases over at least two financial years and will ultimately improve the experience of road users and lives of residents. “Tabata Street is the main arterial through Zone 12, 13 and 15 and takes a lot of vehicle and foot traffic. We are using the opportunity to not only upgrade the road, but also stormwater pipes and sidewalks, which will improve the overall experience of road users and pedestrians and reduce chances of flooding of streets and homes.”

The entire Tabata Street upgrade extends from the intersection with Nelson Mandela Boulevard (Fourways) to where the road currently ends. Roadworks will be carried out in five sections and the five construction phases may overlap.

Construction of phase 1, Nelson Mandela Boulevard to Mfayana Street (about 760m of road), commenced in March 2021 and should be completed by July 2021, weather and circumstances-depending. Phase 2 is expected to commence mid-year (around July/August 2021), details of which will be confirmed closer to the time. Further phases (phases 3 to 5) will be rolled out subject to availability of funds.

Market Street
Work has commenced in Market Street earlier this month.

As the most used road on the current GO GEORGE network, Market Street is at the heart of the city’s bus service with 3 650 trips per week to and from areas such as Pacaltsdorp, Rosemoor, Parkdene, Conville, Borcherds, Blanco and the Garden Route Mall.

“Market Street connects communities across the city, directly and indirectly, and upgrade of the road and sidewalks will benefit everyone who uses public transport, and do their shopping and business in the CBD. The upgrade is also very important since the road is starting to show signs of decay where the continued traffic of especially heavy busses have been taking its toll,” said Mr Daniels.

The 15-month Market Street project will be concluded in phases and will include the upgrade of underground services such as stormwater and sewerage lines in addition to road surface rehabilitation, as well as construction of wider pedestrian walkways to support high foot traffic in the city’s central business district.

The entire project comprises Market Street from York Street to Hope Street. Roadworks will be done in phases, intersection to intersection, with different phases of construction overlapping. Work has started with the most severely affected section between Meade and Cradock Streets (Phase 1), with the section between Meade and York Streets (Phase 2) to commence the last week in May.

Further phases (phases 3 to 5) will be rolled out from the Cradock Street intersection to Hope Street, subject to availability of funds.

Makriel Street, Lawaaikamp
Reconstruction of Makriel Street in Lawaaikamp, between Main and Fiskaal Streets, is expected to start the last week in May for completion in October. Work includes the rehabilitation and reconstruction of the road surface, kerbs and sidewalks as well as upgrading of stormwater.

Rosedale Access Road
Rehabilitation of the Rosedale Access Road, eastwards from Beach Road (up to the Erf 325 housing projects), is expected to start the week of 24 May 2021 and should be completed at the end of October.

General construction information
Traffic impacts are different for each project depending on the nature of work done, details of which will be published in red-framed advertisements in local print media and the George Municipality social media channels.

GO GEORGE implications at the Market Street roadworks will be communicated by GO GEORGE champions on location as well as via the usual social media and other communication platforms.

Municipal services such as water, sewer and electricity may be temporarily disrupted, and will be communicated via social media when required.

“The municipality realises the impacts during road works are inconvenient, but we ask that road users and pedestrians bear with us and keep the bigger picture in mind.

“Liaison with business and affected parties in the construction zones will be ongoing and we thank residents, tenants and all general road users in advance for their support and cooperation.

“Please take extra care when you are inside or near the construction zone and adhere to all signage and directions by road works personnel. Vehicles should take heed that road surfaces can vary in height at times,” said Mr Daniels.

Wellington Street
After a series of initial delays outside the municipality’s control (such as excessive rain and presence of old underground services), Wellington Street had benefited from additional funding that became available in the delay period – which meant an even longer delay in completion date, but turned the initial minor rebuild into a full upgrade with benefits far beyond the project’s initial scope.

“The extra works came with its own frustrations, but we are finally nearing completion and look forward to opening Wellington Road to two-way traffic, probably tomorrow (Friday 14 May). Sidewalks are nearing completion and final asphalt road surfacing took place yesterday (12 May). Road markings and associated smaller civil work will be completed over the next two weeks. The municipality thanks road users for their ongoing patience during these roadworks and ask that they continue to take care during this final phase.”

 

Then and Now: Herriot Street

THEN AND NOW
Remember this? George Municipality last month completed road repairs in Herriot, Spreeu and Parakiet Streets, all of which had been extensively damaged during a massive pipe burst in Herriot , Genevafontein in March. The soil work above the main burst site had taken place immediately after repairs, but tarring and other repairs had to wait until soil had completely dried out and settled. As the entire area dried out the true extent of the underground damage to the roads could be determined and eventually necessitated the resurfacing of Herriot from the pipe burst site and down the hill to the intersection with Parakiet, as well as Spreeu Street from Herriot to the Parakiet intersection, and Parakiet Street between Herriot and Spreeu.

 

George Municipality mourns the death of Councillor Michael Daniels who passed earlier today, 7 May 2021.

George Executive Mayor Alderman Leon van Wyk said the municipality was saddened to hear of the passing of Cllr Daniels who served as Ward Councillor for Ward 24 (Haarlem) from August 2016.

“The George Municipality Council and Administration extend our deepest condolences to his family, friends and colleagues and share in the grief of their loss. Our thoughts and prayers are with his family during this difficult time.”

 

CONTACT US / KONTAK ONS / QHAGAMSHELANA NATHI

George Municipality has noted that the public is either emailing or WhatsApping  individual officials directly with their queries and complaints. We kindly request that the formal procedure set up for queries and complaints is followed instead,  so that the query or fault is officially acknowledged and logged on our internal online system which generates a reference number.

Emailing or WhatsApping individuals can lead to delays in the query or complaints being allocated to the correct directorate for action and response. Without a reference number, it becomes problematic to ensure that the query or fault has been resolved adequately.

Please direct all EMAIL CORRESPONDENCE to the George Municipality on the EMAIL ADDRESS  gmun@george.gov.za  or use one of the dedicated email addresses listed below if applicable to your fault or query.

The EMAIL ADDRESS gmun@george.gov.za is manned during working hours and your email will be received, acknowledged, and redirected to the correct Directorate for response and/or action.  Please ensure that you include your contact details as well as full details of your query and/or complaint.

George Municipality has formal procedures in place to assist our residents with logging complaints and/or faults. Please see details below.

CONTACT NUMBERS

  • Switchboard: 044 801 9111
  • Municipal Emergencies: 044 801 6300 (24/7)
  • FIRE  Emergencies Only: 044 801 6311 (24/7)
  • Report Fraud: 0860 044 044
  • GO GEORGE Call Centre:  0800 044044

DEDICATED EMAIL ADDRESSES
Human Resources: HRAdmin@george.gov.za
Account Queries: accounts@george.gov.za.
Meter Readings: meterreadings@george.gov.za.
Proof of Payment: payments@george.gov.za
Tourism: info@visitgeorge.co.za
Land use applications: town.planning.application@george.gov.za
Town Planning Complaints: town.planning.complaints@george.gov.za
Building Control Complaints: building.control.complaints@george.gov.za
Motor Vehicle Registration: mvr@george.gov.za
Supply Chain Management: scm@george.gov.za
Report Fraud: fraud@george.gov.za
GO GEORGE: info@gogeorge.org.za


HOW DO I REPORT A FAULT?
Online Reporting via Municipal APP.
Phone in via 044 8019111 to the relevant department and request a reference number.
Email to gmun@george.gov.za with all details and request a reference number. Provide a clear description of fault, address details and contact details of resident if possible.
Visit our Area offices – coordinators will log faults and generate a reference number on your behalf.

REPORT A FAULT ON THE APP
You can log complaints and get municipal news updates on the George Municipality Mobile Application. Follow this link, which will take you to the place where you can download the George Municipality Application (App) on your phone or computer (as long as it can connect to the internet).

https://play.google.com/store/apps/details?id=za.co.comunity.george&hl=en_ZA

 

WALK IN AREA OFFICES
Area offices are open to the public on weekdays 8am-4.30pm.

Services available include reporting essential services faults such as water and electricity problems, all other municipal complaints, account enquiries, indigent
applications, housing waiting list enquiries, property valuation roll queries and general inquiries:

Blanco: 044 803 9275
Conville: 044 803 9261
Pacaltsdorp: 044 803 9286
Protea Park: 044 801 9111 extension 2796
(Tuesday, Thursday)
New Dawn Park: 044 801 9111 extension 2797
Rosedale: 044 803 9295
Rosemoor: 044 801 9379 (Monday, Wednesday, Friday)
Touwsranten/Wilderness/Kleinkrantz: 044 803 9280
Thembalethu: 044 801 9448

GO GEORGE Smart Card Kiosks  05:00 – 20:007 days a week
Located  at George Transport Hub in Cradock StreetYork Street, next to Civic CentreGarden Route Mall ; Blanco triangle

GO GEORGE Info Kiosk  at Transport Hub:  Mon – Fri 08:00 – 17:00 and Sat 08:00 – 13:00

 

Deputy Mayor welcomes Phelophepa Train

The Phelophepa Health Care Train (Transnet Heritage Foundation) is at the George Station this week. George Executive Mayor Charlotte Clarke visited the train yesterday, welcomed train personnel to the city and thanked them for their service.

Eye testing inside the train
George Executice Deputy Mayor Charlotte Clarke (back) was given a tour of facilities on the train. She thanked medical personnel while George Municipality Protection Services official Vernon Peterson (front left), Phelophepa acting train manager Bheki Mendlula (back right) and GM Community Development manager Sophia Fanelo looked on.
From left to right: George Municipality Community Development Manager Sophia Fanelo, George Municipality Protection Services official Vernon Peterson, George Executice Deputy Mayor Charlotte Clark, Phelophepa acting train manager Bheki Mendlula and municipality coordinator for Phelophepa Peter Noble.
From left to right: Phelophepa Western Cape Social Facilitator Wajdi Abrahams, George Executice Deputy Mayor Charlotte Clarke and Phelophepa acting train manager Bheki Mendlula.

Silver lining around the cloud of Wellington Street delays

A number of unforeseen delays and extra funding turned the initially limited road improvements in Wellington Street from a minor rebuild into a full upgrade and resultant public transport-standard road that will benefit road users far beyond the project’s initial scope.

George Municipality Acting Director Civil Engineering Services Lionel Daniels said the rebuilding of Wellington Street between Courtenay and Aspeling had initially been a minor upgrade because of limited funding. The project was scheduled for completion in November 2020 which is now set for end-May 2021.

“The public and municipality had been equally frustrated by the snags that felt relentless during this project, but the delays had worked out for the good and the resulting road and infrastructure will ultimately provide a significant improvement to this transport route.”

Mr Daniels said a series of factors outside the municipality’s control had delayed the project from the start, including excessive rain during critical stages of the project, poor subgrade conditions because of subsurface water, and the presence of third-party underground services (such as old or incorrectly placed telephone and optic fibre lines) that had to be removed or relocated before construction could start.

“While delays were slowing down construction, the extra time allowed for additional money becoming available that could fund the upgrading of sidewalks on both sides of the road to universal standards, but the construction programme had to be extended to allow for the additional work.

“As often happens when excavating in older parts of town, the preparation for the sidewalks revealed aging municipal water and stormwater infrastructure and the municipality decided to make the most of the already excavated areas to replace and upgrade the pipes – which would result in further programme delays at the time but would avoid old infrastructure-related issues later.

“The contractors also came upon electricity and fibre lines in the sidewalk zone that had not been deep enough or not where indicated on the original plans, which required relocation and further related delays. Because we were working in areas where access to properties were important, the way in which we move services are unfortunately also slower.

“The George Municipality realises the enormous impact that this roadwork has had on properties and road users in this zone, but we believe the end is finally in sight and that the completed road and sidewalks will ultimately benefit everyone who use it.

“To expedite the construction programme, we have asked the contractor to bring in extra construction teams where practicable and the project is expected to be done by the of May 2021.

“We thank all stakeholders for their ongoing cooperation and patience during this project and ask that they continue to take care during the final phases of this project,” said Mr Daniels.

MEDIA STATEMENT: Update on Ebb and Flow Pipeline Failure

Issued Monday 19 April @ 16h00

The Civil Engineering Department confirms that the manufacturing of full length steel piping, specific sized bends and modified or new manufactured couplings,  as a permanent solution to the pipeline failure at Ebb and Flow, is close to being completed. The service provider will continue with the final assembly  being done with installation on site. The installation process is expected to be completed by 20h00 tonight.

Following the completion of the installation, the pipeline will be pressure tested and it will then take several hours for the reservoir to be filled and for the system to stabilize.

George Municipality apologizes for the inconvenience and continues with the operation of water tankers to alleviate the water outage.

Water tankers have been in Touwsranten and Hoekwil from 06h00 this  morning. The water tankers are  stationed at  Adonis Street;  Jasper Street; Thyz Jacobz Retirement Village (Church Street, Hoekwil) and Denneboom Street (roaming).

 

In the photograph, Water tanker at Touwsranten Superette this afternoon.

Municipality and Khaya Lam help ‘buyers’ from 1994 own their land

A flourishing new partnership between the George Municipality and the Khaya Lam Land Reform Project has facilitated the issuing of title deeds to 12 people in Pacaltsdorp who could never afford the transfer fees to take ownership of properties they bought from the municipality in 1994. The municipality is optimistic that the remaining 113 will be finalised in a similar fashion in the foreseeable future.

George Municipality Human Settlements Director Charles Lubbe said 874 plots of open municipal land had been sold at minimal cost to beneficiaries in Andersonville during land reformation in the 1990s, but many could not afford the legal fees for the title deeds to be transferred to their names. “It had been very frustrating for everyone involved, mostly because the collective legal costs of so many properties (in George and the rest of the country) were beyond the financial reach of government and many charities.

“Through the years 761 title deeds in the Andersonville project had been registered since 1994 as money was raised, but 125 beneficiaries were still without title deeds last year.”

Then, in mid-2020, George Executive Mayor Leon van Wyk connected the municipality’s Existing Housing section with the Khaya Lam Project, a programme of the Free Market Foundation that secures the legal fees through donations from mostly wealthy individuals to pay for the transfers. Since then, 12 title deeds have been finalised and is currently being handed over to owners.

The Existing Housing section has been reaching out to the other beneficiaries from the 1994 Andersonville land sale and hopes to update relevant information as soon as possible so title deeds can continue for those properties also.

Mr Lubbe said the first 12 title deeds in this renewed effort signalled a major victory for the ‘new’ owners and the department. “Finally, after 26 years, people can take ownership of their land and we rejoice with them in this major break-through. We are so grateful towards Khaya Lam, and in this case businessman Brian Benfield who sponsored these first 12 title deeds, for making a significant difference in the lives of our people in such a practical life-changing way.

“While Covid-19 precautions prevent us from making a bigger deal out of the handover of title deeds, we thank all roleplayers on behalf of the owners for making their dreams a reality and we look forward to making this happen for the remainder of people in this project, and beyond.”

Land Reform Project Manager Perry Feldman commended the determination and tenacity of Existing Housing Manager Willene Daries who had driven the process to get a memorandum of understanding signed amidst the complications of Level 5 lockdown last year and officials who had gone out of their way to help albeit from home offices via online meetings. “It is really special to hand over these title deeds to people like Elizabeth Fortuin who had come in the rain to pick up this treasured piece of paper this morning, she was so grateful that this was finally resolved,” said Ms Daries.

Participants in the Andersonville housing project of 1994 who had not made recent contact with the Existing Housing section about the title deeds for these properties must please urgently update their information by calling 044 801 9113 or 044 801 9078 or visiting the offices behind the Main Building in York Street (next to the clinic).

Caption
Elizabeth Fortuin (right) came all the way from Pacaltsdorp in the rain today to pick up the title deed to the property she had bought in 1994. Existing Housing Manager Willene Daries was delighted to hand it over.

GEORGE MUNICIPALITY SERVICES DURING COVID-19 APRIL 2021

Latest update: 16 April 2021 (current Level 1 amended)

George Municipality hereby confirms that it is open for business, services are being rendered and administration buildings are open except for halls, venues and sport stadiums.

While in-person services are rendered where required, we appeal to the public to consider doing transactions and business online, per telephone or via email to avoid coming to the municipality in person and helping to reduce the risk of spreading the virus. During the Covid-19 crisis period, certain staff may be working from home or on rotation, which means contact details and office hours of some services may differ from usual operations. Please see below for more details per directorate.

Please note access to all municipal buildings by members of the public, when open, is subject to Covid-19 protocols which include registration, temperature-checking, sanitising of hands and always wearing a face mask.

Depending on the size of foyers and reception areas, the number of people allowed into a specific department or section may differ and you will be advised accordingly upon arrival. We kindly request the public to be patient and to allow for extra waiting time.

GENERAL
Depending on the requirements of a specific department, staff are working on rotation or from home, and access by the public may be limited. Please phone or email as far as possible as per details below.
Switchboard: 044 801 9111
All after-hours George Municipality emergencies: 044 801 6300
General public email for all matters: gmun@george.gov.za
Garden Route District Municipality Disaster Management emergencies: 044 805 5071 (all hours)

PROTECTION SERVICES
Protection Services administration offices are closed to the public.
Law Enforcement is open to the public, but limited to the foyer, one person at a time.
Fire emergencies only: 044 801 6311 (all hours)
General fire department enquiries: 044 801 6300
Law Enforcement: 044 801 6350/89
Anti-Land Invasion: 044 801 6310
GIPTN PTOO: 044 801 6345
All after-hours emergencies: 044 801 6300

Traffic Department Offices, Driving and Learners Licences:
Mission Street, Pacaltsdorp 044 878 2400
Open to the public Monday to Friday 8am-3pm unless otherwise announced as per Covid-19 measures.
The department is open for new appointments for driving and learner’s licences as per usual rules (see Driving and Learners Licence section under Protection Services at www.george.gov.za for details).
Pick-up times for newly issued driving licences from the Pacaltsdorp offices: Monday to Friday 8am to 3pm, except if your confirmation SMS indicates a Saturday collection opportunity. Please bring your ID document and show the pick-up confirmation SMS to the official at the entrance.
Please note that learner’s licences, driving licences, temporary driving licences and professional driving permits which expired from 26 March 2020 up until 31 December 2020 are deemed valid and validity is extended for a further grace period ending 31 August 2021.

Traffic fines
To pay your traffic fines online, use the account details below and use the traffic fine number printed on the fine as reference.
Bank: First National Bank (FNB)
Account Name: George Municipality
Account Type: Public Sector Cheque Account
Account Number: 62869623168
Branch Code: 210554
Swift Code: FIRNZAJJ

Vehicle Testing Station
Hibernia Street (next to train station) 044 801 9312
Open to public Monday to Friday 8am-3pm, access control from gate at the street.

Motor Vehicle Registration and Licencing
Please note the email addresses for proof of payment of online payments have changed.
Hibernia Street (next to train station) 044 801 9310
Open to the public weekdays 8am-3pm, except Wednesdays when closed at 2pm due to compulsory training, or if otherwise indicated as per Covid-19 measures.
Access control is from the gate at the street, when necessary.
Please consider ONLINE RENEWAL of vehicle licenses as per details below instead of in-person renewals at the vehicle licencing centre as Covid-19 regulations significantly impacts on the amount of people that can be served in a day.
Bulk transactions are being handled separately or after hours when required. Pregnant women, the elderly and disabled can pre-arrange preferential treatment by calling 044 801 9310.
While vehicle licence RENEWALS CAN be done online, the REGISTRATION of vehicles CANNOT be done online as RICA requirements stipulate that the owner of the vehicle must physically appear in front of the official and the documentation must be original – this is, among other things, a measure against fraudulent registration of vehicles.
ONLINE ELECTRONIC PAYMENT OF VEHICLE LICENCE RENEWALS
1. The customer starts by registering a profile online at https://online.natis.gov.za/#/ or download the RTMC mobile application for Android from Google PlayStore.
2. Choose between registering as an individual or business.
The following information will be required:
Individual: initial, name, surname, ID number, driving license number, contact details via mobile phone or email.
Organisation: name of business, ID number of proxy, driving license number of proxy, contact details via mobile phone or email.
3. A one-time pin will be sent to your email or mobile phone number, which you must enter online.
4. Go to the ‘View motor vehicle renewals’ section and verify the information of the vehicle for which you are renewing the licence.
5. Access and/or download your electronic motor vehicle license RENEWAL NOTICE (also known as a MVL2 notice).
6. If your licence disk is valid but near expiry or if it has expired but is still in the 21-day grace period after expiry, the amount for the renewal of your vehicle will be on the notice.
7. If your license has already expired beyond the grace period, it will not indicate an amount on the system and clients must please phone the George Motor Vehicle Licensing office at 044 801 9310 to confirm the amount due.
8. Pay the amount due into the George Municipality, FNB Public Sector Cheque Account, Number 62869623150 (Branch Code 210554). Use the relevant vehicle license number as a reference such as CAW ###### / Private number ##### WP.
9. Email the proof of payment to payments@george.gov.zaand mvr@george.gov.za. Please note the forementioned email addresses are no-reply addresses and are set up for proof of payments only and cannot be used for enquiries. Please phone 044 801 9310 for enquiries.
10. Keep a copy of your proof of payment in the relevant car until you receive your license disk but keep your expired disk on your window in the meantime. Traffic law requires officials to still issue you with a ticket for displaying an invalid disk, but you can appeal the fine and submit the proof of payment as part of your request to have the fine cancelled (details for the appeal process is on the back of the fine).
11. Once payment reflects on the municipality’s bank statement, the vehicle license will be processed, and you will be contacted to arrange collection. Please do not collect unless pre-arranged and notified via telephone – you won’t have to queue in the transaction lines when you collect.
If you want the licence posted to you, please give the person who phones you the address to which you require it posted.
Licences that have not been collected within two weeks from the notification phone call, will be posted to the address listed on the NaTIS system – onus is on the vehicle owner to ensure the correct address is logged on the national system.
The turnaround time for online license renewals is about two weeks.

CIVIL ENGINEERING SERVICES
Administration offices (old City Hall) and Customer Services (corner York and Progress Streets) remain closed to the public.
Urgent appointments that cannot be dealt with via online meetings on MS Teams or other electronic means will be attended to by prior arrangement. Please phone 044 801 9354 or 044 801 9277 to obtain relevant email address.
Report water leaks and burst pipes, sewerage blockages, leaks and spillages and urgent road and stormwater issues to:
044 801 9262/6 (7.45am-4.30pm)
044 801 6300 (after hours)
Estimated response times are 24-48 hours from recorded time of complaint at the above numbers.

ELECTROTECHNICAL SERVICES
Services continue as usual and the administration offices are open to the public weekdays 7.45-4.30pm.
Two people are allowed in the foyer at any given time and members of the public will be allowed into offices following screening at the security desk.
Planned maintenance continues and essential repairs for which planned outages are required will be communicated.
Please report power outages, broken street lights and faulty traffic lights to:
044 801 9222 (7.45am-4.30pm)
044 801 9202
044 801 6300 (after hours)
Estimated response times from recorded time of complaint at above numbers:
Low voltage electricity – within 24 hours.
High voltage electricity faults – can be longer than 24 hours depending on type of fault.
Street lights – three to four weeks.
Pre-paid electricity queries to Itron/Ontec: 044 873 5474 (8am-4pm).

COMMUNITY SERVICES
Community Services Administration, 82 Meade Street, is open to the public on weekdays 7.45am-4.30pm unless otherwise indicated as per temporary Covid-19 measures.
One person is allowed in the foyer at any given time.
Please contact the specific person via telephone or email as listed below to arrange for online meetings if necessary. Face-to-face meetings with officials by appointment only.

Reception/all departments: 044 802 2900 ccunningham@george.gov.za or ykibido@george.gov.za
Office of the Director: 044 802 2904 and imlubbe@george.gov.za
Parks and Recreation complaints: 044 802 2921 and bmbondweni@george.gov.za
Uncollected BLACK bags 044 802 2900/20/27 or ymali@george.gov.za / jstuurman@george.gov.za
Uncollected GREEN and BLUE bags: 044 878 0688/ lgewaste@george.gov.za mabotha@george.gov.za /jstuurman@george.gov.za
Environmental Health: anontshikiza@george.gov.za / tabotha@george.gov.za
Transfer Station: edraghoender@george.gov.za

Landfill Site and Transfer Station, Airport Road, open to public weekdays 7am-6pm and Saturdays 7am-1pm. Covid-19 protocols in place, bring your own pen to sign in for extra safety. edraghoender@george.gov.za

Street cleaning crews continue to operate in and around the CBD and entrance roads to the city at selected hours, seven days a week.

Public toilets at the CBD taxi rank and Doneraile Square are open every day, toilets at Shoprite are open on weekends.

Please report illegal dump sites to 044 802 2900 or aapril@george.gov.za or kvstoffels@george.gov.za. The municipality appeals to communities to remain safe and to not dump waste, which is illegal and can be hazardous to their health.

Attendance of funerals is limited to 100 persons or less provided that no more than 50 percent of the capacity of a venue is being used. Attendees must observe a distance of at least 1.5m, wear face masks and adhere to all health protocols. Night vigils and ‘after-tears’ are not allowed. Visitation to cemeteries by small groups are allowed at weekends provided that all Covid-19 protocols are observed.

Municipal sport facilities and public swimming pools are closed to the general public but open to sport federations and associations with approved ministerial plans. Most municipal sporting facilities are multi code facilities used by a variety of codes and clubs and this should be factored in when compiling safety plans for the respective venues.
Take note that neither the compliance nor the policing of compliance to the conditions set out for the return to sport is the responsibility of the George Municipality and includes, but is not limited to, the amount of people allowed on the premises, screening and sanitation of those involved, the wearing of masks etc.
Enquiries Gerald de Villiers 044 801 9488/gdevilliers@george.gov.za

Community Development offices behind the Main Building are open on weekdays 7.45am-4.30pm. Contact 044 802 2000 or ejcorner@george.gov.za

The municipality continues to support 129 municipal soup kitchens. Strict social distancing and hygienic practices apply. Emergency essential social services enquiries 072 693 3488.

The Extended Public Works Programme (EPWP) unit is open to the public by appointment only, weekdays 7.45am-4.30pm. Contact 044 802 2010 or gesau@george.gov.za to arrange appointments or phone 072 070 7234 for emergencies only.
EPWP Unemployment Data Base Registration and Enquiries: Charlton Van Wyk 044 802 2011/2036 chvanwyk@george.gov.za
CIDB (Construction Industry Development Board) Grade 1 Registration: Thembakazi Silimeni 044 802 2012 tsilimeni@george.gov.za
Central Supply Data Base registrations daily at the office but by appointment only as above.

All libraries are open with protocols in place. Opening hours remain reduced and admittance to the George Main Library remains by appointment only, while community libraries are access-restricted based on the amount of people inside the library according to the size of the facility.
A new service is available in which patrons can select books via the online library portal (see details below) and email a list of materials they want to loan. Librarians will make up piles of available materials and arrange a time for collection. You can also phone your librarian to inquire about a book-by-phone service.
Library services remain limited as follows:
Issue and return of books.
Ten books per library member for lending period of a month at a time.
Admittance to adults and children older than 12.
Children’s section is closed to children, but adults can take out books on behalf of children.
Research and reference services arranged by phone and/or email.
Internet services – preference given to pre-booked patrons, maximum two people at any given time.
Study area limited in compliance with regulations.
Wearing of masks and sanitising of hands are compulsory.
Your temperature will be taken before entering the library area, no admittance if it is 37.5C and higher.
Library materials handed in will be quarantined for 72 hours as per national and Western Cape safety standards and plastic covered materials wiped with sanitiser before being made available for loan.
Avontuur Library: 044 752 3351 avontuurbiblioteek@gmail.com – Monday 12pm-3pm, Tuesday 11am-2pm, Wednesday and Thursday 10am-1pm.
Blanco Library: 044 870 7047 gmblancobib@gmail.com – Monday to Friday 9am-4pm
Conville Library: 044 801 9320 Jrhode1@george.gov.za – Monday 9am-4pm
George Library: 044 801 9288 mluyenge@george.gov.za – Monday to Friday 9am-4pm, Saturday 9am-12pm
Haarlem Library: 044 763 1023 shonisemichels@yahoo.com – Monday, Thursday and Friday 2pm-5pm, Tuesday and Wednesday 2pm-5pm
Noll Library: 044 745 1014 dieprivierprim@gmail.com – Monday and Wednesday 12pm-3pm, Saturday 9am-12pm
Pacaltsdorp Library: 044 803 9340 pacsbib@george.org.za – Monday to Friday 9am-4.30pm
Thembalethu Library: 044 803 9260 xakortman@george.gov.za – Monday to Friday 9am-4.30pm
Touwsranten Library: 044 803 9285 touwsbib@george.org.za – Monday to Friday 9am-4pm
Uniondale Library: 044 752 1024 fortuinelton@yahoo.com – Monday to Friday 10am-4.30pm
Waboomskraal Library: angiefigeland@gmail.com – Monday to Friday 10am-2pm
George Municipality library portal link: wc.slims.gov.za/desktop/desktopwcgeplge
You can search online according to author, title, subjects, keyword, publisher or ISBN number.
Type in your library number on your card to check your library materials status including due date and opportunity to renew your books yourself.

CORPORATE SERVICES
Records are open to the public weekdays 8am-4pm unless otherwise announced as per temporary Covid-19 measures.
Central Records Main Building: 044 801 9286/9431/9125/9178
Building Plan Records (corner York and Progress Streets) 044 801 9367
Emergency Records Queries Only: Timothy Craak 082 459 4522

Area offices are open to the public on weekdays 8am-3pm and contactable by phone until 4.30pm as per below list unless otherwise announced as per temporary Covid-19 measures. After-hours emergencies to 044 801 6300.
Covid-19 protocols are in place and thresholds apply as to how many people are allowed into each applicable building.
Services available at area offices and service points include reporting essential services faults such as water and electricity problems, all other municipal complaints, account inquiries, indigent applications, housing waiting list enquiries, property valuation roll queries and general inquiries.
Blanco: 044 803 9275
Conville: 044 803 9261
Pacaltsdorp: 044 803 9286
Protea Park: 044 801 9111 ask for extension 2796 (Tuesday, Thursday)
New Dawn Park: 044 801 9111 ask for extension 2797
Rosedale: 044 803 9295
Rosemoor: 044 801 9379 (Monday, Wednesday, Friday)
Touwsranten/Wilderness/Kleinkrantz: 044 803 9280
Thembalethu: 044 801 9448

Thusong Centres reception are open weekdays 8am-3pm, but other departments’ tenants are open as per their usual individual office hours.
Waboomskraal Thusong Centre: 044 886 0040
Thembalethu Thusong Centre: 044 801 9448
After hours emergencies: 044 801 6300

Community halls and venues are closed to the public. Enquiries to Rozendra Thysse on 044 8019111/5 or rsthysse@george.gov.za and Alwyn Joseph 044 801 9005.
Acting Superintendent Halls: 060 823 3607 (on rotation with Maintenance)
Acting Superintendent Maintenance: 083 418 4588 (on rotation with Halls)

Human Resources offices are closed to the public unless otherwise arranged, HR functions continue. Enquiries to HRAdmin@george.gov.za

HUMAN SETTLEMENTS
Human Settlements administration offices are open to the public weekdays 7.45am-4pm. Covid-19 protocols are in place and only two people are allowed into the foyer at any given time.
For basic services (water and sanitation in informal areas) queries and complaints in informal settlements please contact 044 802 2003.
For assistance with emergency structures following disaster (fire, flooding etc) please phone 044 802 2029.
Queries and complaints for water leakages and sewerage complaints (indigent cases)can be reported at the office on above times, but preferably by phone on 044 801 9210/9994/9453 or pshelane@george.gov.za or ddlouw@george.gov.za

Existing Housing Offices
Existing Housing offices are open to the public weekdays 7.45am-4pm.
Covid-19 protocols are in place and only two people are allowed into the foyer at any given time.
Enquiries: 044 801 9113 or 044 801 9078

New Housing
New Housing Department (St Johns Street) offices are open to the public weekdays 7.45am-4pm.
Covid-19 protocols are in place and only two people are allowed into the foyer at any given time.
Please note only the person making the enquiry will be allowed access.
There may be a waiting period and/or the person can leave their contact details and enquiry on the form provided at the security point where after an official will make contact.
Enquiries: 044 802 2003

PLANNING AND DEVELOPMENT
Please note Town Planning, Building Control and Property Management offices are closed until further notice but officials can still be contacted by phone or email or can arrange a virtual Zoom or Microsoft Teams appointment with the relevant official to discuss any matters.
Town Planning General enquiries: 044 801 9477
Property Transfer Certificates: Marina Welman mhwelman@george.gov.za / 044 801 9171
Zoning Certificates: Lorraine Malangeni lxmalangeni@george.gov.za / 044 801 9477
Zoning Rectifications: Jeanne Fourie jfourie@george.gov.za / 044 801 9138 and Ilané Huyser ihuyser@george.gov.za / 044 801 9550
Illegal Land Use Complaints: Robin Hector rlhector@george.gov.za / 044 801 9475 and Mawethu Bonga mbonga@george.gov.za / 044 801 9520
Neighbouring property owner address details: Marisa Arries 044 801 9473 marries@george.gov.za

Land use applications
Submit Land use applications: town.planning.application@george.gov.za
Town Planning Complaints: town.planning.complaints@george.gov.za
Land use applications can be submitted as per instruction sheets on website. See ‘Covid 19 Level 1 Land Use Applications Submission Guidelines – March 2021’ and ‘Public Participation Instructions Covid 19 Level 1 – March 2021’ on the link https://www.george.gov.za/george-documents/land-use-applications/land-use-submissions/
Enquiries land use applications as below:
Erven and farm portions ending with an even number (i.e. 0, 2, 4, 6, 8): Primrose Nako 044 801 9416 pnako@george.gov.za
Erven and farm portions ending with an odd number (i.e. 1, 3, 5, 7, 9): Marina Welman 044 801 9171 mhwelman@george.gov.za

Building Control
Building plans can be submitted online. See https://www.george.gov.za/planning-development/building-control/ for more information.
Building Control General enquiries: 044 801 9019 / 044 801 9370 / 044 801 9166
Building Control Complaints: building.control.complaints@george.gov.za
Request for existing building plans (Registration Department):
Phindiswa Lingani: 044 801 9370 pmlingani@george.gov.za
Sinazo Moshani: 044 801 9019 smoshani@george.gov.za
Musa Dyakop: 044 801 9166 mdyakop@george.gov.za
Status on building plan approvals: Vasti Laws: 044 801 9509 vnlaws@george.gov.za
Andrea Griessel: 044 801 9502 agriessel@george.gov.za
Please contact Building Inspectors directly during office hours:
James Vollenhoven: 076 823 0412
Fuzisa Siguba: 083 949 8651
Erasmus Supra: 083 675 4472
Illegal activity: Nolan Noemdoe 083 757 3717

Property Management
Donald Gelderbloem: Manager Property Management 044 801 9073 dmgelderbloem@george.gov.za
Leasing of properties: Josephine Mpembe 044 801 9190 jmpembe@george.gov.za
Sale of properties: René Hendricks 044 801 9472 rehendricks@george.gov.za
General enquiries: Monique Isaks 044 801 9375 misaks@george.gov.za

Economic Development
Cathedral Square office is open to the public 9am-4pm, strict protocols apply.
Business queries: Joan Shaw 081 412 9995
Other queries: 044 801 2820 bduplessis@george.gov.za
Worker Collection Point is open to the public, strict protocols apply.
Worker Collection Point, food gardens and informal traders enquiries:
Amy Kearns 044 801 9173 / 073 621 0099 akearns@george.gov.za

IDP Office
Closed to the public but contactable during office hours.
Ronel le Fleur: 044 801 9075 / 071 870 7887 rlefleur@george.gov.za

Ward committee operations
Closed to the public but contactable during office hours.
Paulina Saaiman: 044 801 9074 / 060 579 6829 pasaaiman@george.gov.za

George Tourism
Open to the public weekdays 8.30am-4.30pm, strict protocols apply.
044 801 9295 info@visitgeorge.co.za
Wilderness Tourism
Open to the public weekdays 8.30am-4.30pm, strict protocols apply.
044 877 0045 info@visitgeorge.co.za

FINANCE
The Finance Hall in the Main Building is open to the public weekdays from 8am-3.30pm.
Covid-19 protocols are in place and only six people are allowed inside the Finance Hall at any given time.
Estimated waiting time is 20 minutes depending on the type of queries of the customers ahead of you in the queue.
While electronic payments are recommended (see details below), the Finance Hall is open for account payments in addition to municipal account queries, opening of accounts, new connections, duplicate accounts, arrangements on arrears, indigent applications etc.
Printed municipal accounts are being issued every month. If you have not received your account by the due date of the 15th of each month, please contact us to forward an email copy or pay your monthly average amount. Online accounts via email have not been affected by lockdown. If you want to receive your account via email please mail a request to accounts@george.gov.za.
Ratepayers are requested to use one of the below-mentioned methods to make payments.
Accounts can be paid via electronic transfer (EFT – see details below), via pay@ mobile applications (see details below) and at Pick n Pay, Checkers, Shoprite, USave and SPAR.
Please take your most recent available account statement with you so that the shop can access the bar code that connects your payment to your GRG account number.

Meter readings
Online submissions of water meter readings are welcomed and can be provided via the below email address along with the accountholder’s name, contact details and GRG account number.
Please note that meter readings are done per area at different times of the month and it is important that your meter reading email is submitted around the same time as your area’s reading time. Please check the date of the previous reading at the bottom of your account to determine your meter reading slot. A new service provider, Electro Cuts, has commenced water meter reading services for George Municipality
Consumers must please note the change in email address to meterreadings@george.gov.za.
Enquiries: accounts@george.gov.za

Bank Details for electronic payment (please note bank details changed 1 December 2020)
The old account is being phased out so please amend as soon as possible. For now it is still active and payments made so far will have been received.
If you have a debit order on your account, details will automatically be updated. If you have created an account for online banking, please delete the old account and create a new one with the details as below.
First National Bank (FNB)
Account Type: Public Sector Cheque Account
Account Name: George Municipality
Account Number: 62869623150
Branch Code: 210554
Swift Code: FIRNZAJJ
Reference: your GRG account number
Proof of payment to be sent to payments@george.gov.za

pay@ mobile applications
Download Masterpass, Snapscan or Zapper application on your mobile phone and complete your profile.
Load your credit or debit card.
To pay the account, open ‘Wallet’ inside the App you have downloaded and scan the QR code (the black square with the little squares inside it on the bottom right of your account).
Enter the amount you are going to pay and complete the transaction.
The App will confirm your successful, secure transaction.
You can also use the following link for payment of your account:
https://payat.io/qr/11413
Click on the link and enter the Pay@ reference number (number starting with 11413) which appears on your account. Your customer information will appear with payment options to choose from.

Prepaid electricity purchases
www.prepaid24.co.za
https://home.ontec.co.za
www.ipay.co.za
The electricity token is automatically sent to the client via SMS or email.
Mobile apps belonging to banks also have a pre-paid electricity purchase function.
For prepaid enquiries please contact 044 873 5474.
General enquiries to accounts@george.gov.za or 044 801 9111.
Please provide your GRG account number with all enquiries.
Please note that limited assistance is available as personnel may be working offline.
Credit Control enquiries: 044 801 9111

MUNICIPAL COURT
The George Municipal Court is open to the public on weekdays 7.45am-4.30pm unless otherwise indicated due to temporary Covid-19 measures.
Please note the office of the Clerk of the Court is closed every day 1pm-1.45pm for representations and other transactions.
Enquiries: 044 801 9400

UNIONDALE/HAARLEM
Offices are open to the public on weekdays 7.45am-4.30pm (not open over lunch 1pm-1.45pm) unless otherwise indicated due to temporary Covid-19 measures.
Fire: 044 752 1225
Switchboard and fault reporting: 044 752 1024
Tourism: 044 752 1076
Haarlem: 044 763 1013
After hours: 044 801 6300

Distributed by George Municipality Communications Department

MEDIA STATEMENT: Update on Ebb and Flow Water failure

 

The George Municipal 35 000 litre water tanker is stationed at the Superette in Touwsranten and is being used to refill the five water tankers currently servicing Hoekwil and Touwsranten.

 

The Civil Engineering Department has been battling a pipeburst which started on Wednesday 14th April when the bulk watermains burst near the Wilderness Water Treatment Works. The repairs have either burst elsewhere  along the pipeline or couplings failed due to the high pressure required to force the water uphill through the system.

The current repair site is located at Ebb and Flow on the bridge. The team are working with very old steel pipelines which are no longer manufactured or kept in stock. The repair team has attempted to modify couplings and manufacture gaskets to facilitate the repair, but due to the variable high pressures and unstable ground conditions, the HDPE pipes are not holding with the couplings repeatedly failing.

A permanent solution to the repairs entails the manufacture and assembly of the full length of the failed sections in steel. The work entails the cutting and assembling of precise lengths of steel piping, including a number of specific sized bends and modified or new manufactured couplings. The manufacturing will be completed as quickly as is possible and is estimated at half a day. Following manufacture the new steel piping will need to be installed and tested before the system can become fully operational again.

 

The site of the pipeline failure at Ebb and Flow Bridge has been secured in preparation for the installation of the new manufactured steel pipes tomorrow.

 

 

George Municipality apologizes for the inconvenience and continues with the operation of water tankers to alleviate the water outage.
Water tankers will remain in Touwsranten and Hoekwil until 21h00 tonight and return to site Monday morning by 06h00.

Currently the George Municipal 35 000 litre water tanker has been placed at the Touwsranten Superette  and which will be used to refill the five water tankers currently in operation in both areas.

The water tankers are  stationed at
1. Mountain View Street / Begonia Street;
2. Adonis Street;
3. Jasper Street;
4. Thyz Jacobz Retirement Village (Church Street, Hoekwil) ;
5.  Denneboom Street (roaming).

A smaller civils vehicle will be moving through the streets to ascertain where the water tankers must be moved to as the need arises.
Queries must please be directed to our after -hours number 044 801 6300.

 

Kariba Weed management ongoing at Garden Route Dam

Kariba Weed management on the surface of the Garden Route Dam is going well and remains ongoing.

George Municipality Superintendent Parks and Recreation Priscilla Burgoyne said chemical and biological treatment since February was very successful. “The weed at the Kat River continues to die off. This takes time, so the visual presence of dying weed gives the incorrect impression that it is not under control. We are satisfied with the control of this section for now.

“Our integrated Kariba Weed management plan should be completed this month. The plan is currently being developed with the help of aquatic specialist Dr Jackie Dabrowski and will comprise biological control, manual removal and spraying when necessary. We will be connecting with other departments in the hope of securing funding and assistance for measures including the installation of a floating boom at the Kat River entrance into the dam to further curtail spread.

“There are plans for distribution of another set of weevils this month at the Swart River entrance to the dam where an increase of live plants has been spotted. The weevils had proven highly successful where they had been introduced in the Kat River earlier this year and we continue to work with the researchers from the Aquatic Weeds Programme at the Rhodes University Centre for Biological Control (CBC) in this regard. A site has been identified at the Garden Route Botanical Gardens for the establishment of a weevil biocontrol station, funded by the CBC, where students will be keeping weevils for the purpose of ongoing treatment of Kariba Weed in the Garden Route dam where necessary. Work on the construction of the biocontrol station will start next month (May 2021).

The municipality will pursue as many controlling measures as possible and takes into consideration contributing factors such as inevitable contamination from nearby built-up areas and human habitation. “We are hopeful that general pollution and associated phosphate levels will remain minimal and Kariba Weed will decrease to negligible pockets that are easily managed,” said Ms Burgoyne.

The municipality reported in March that weevils of the species Cyrtobagous salviniae were released mid-February 2021 at the Kat River inlet into the dam and near the dam wall where most of the Kariba weed occurred. Upon follow-up investigation, studies confirmed a 91% infection uptake. Since the weevils eat the plant, a significant reduction in the amount of dead plant material is expected once the weevils have established. During a visit to the infection sites at the time, the CBC indicated that the infestation was not a concern as the surface coverage was proportionally small compared to overall size of the dam and could be effectively addressed with a few interventions.

“The municipality reiterates that this matter is well in hand, is being addressed by learned experts in their fields, and that there is no current threat of oxygen depletion or eutrophication as had been speculated,” said Ms Burgoyne.

City Nature Challenge 2021: Garden Route on the bio map

CITY NATURE CHALLENGE 2021: GARDEN ROUTE ON THE BIO MAP
If you like to photograph and experience nature, your observations can be of good use to not only put the Garden Route on the international bio and tourism maps, but also record important information regarding natural life around our cities.
The City Nature Challenge is an international competition in which the goal is to make the most observations of nature, find the most species, and engage the most people on iNaturalist (also known as iNat) during a four-day period from 30 April to 3 May 2021.
Follow the link below for the Garden Route bio-blitz listing.
https://www.inaturalist.org/projects/city-nature-challenge-southern-africa-2021
The link below explains more.
http://citynaturechallenge.org/
The City Nature Challenge is organised by the citizens science teams of the Natural History Museum of Los Angeles County and the California Academy of Sciences.
Caption
Caledon Street in George, one of thousands of local spaces where opportunities natural photography in our city abound.